Orthofeet Reviews

Name: Orthofeet
Rating: 2.35

2.4 Rating 139 Reviews

29 %

of reviewers recommend Orthofeet

Company Reviews

Questions

Metrics

2.4

Based on 139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Easy

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Orthofeet 1 star review on 13th June 2025

Stacey

Orthofeet 1 star review on 31st December 2024

Michael

Orthofeet 1 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charged me $140 on my credit card, on May 31st, and never delivered the shoes! Never again. When I called they said there had been a delay because of FDX which is a total lie. Why not alert me to a delay or admit to actually NOT having the shoes in stock. I could have ordered tennis shoes elsewhere instead. Buyer beware! Expensive shoes and the company doesn’t care.”

Helpful Report

Posted 2 weeks ago

“The insoles wear very quickly and they cost half the price to replace! The customer service rep was a snotty lady and wouldn't listen to my concerns. She just said what do you expect??? I said for $125 I expect a hell of lot more out of this shoe after 7 months! I am a part time waitress( 3 nights a week) and a FULL time PE teacher on my feet all day long with other tennis shoes( adidas) that I have had for a year and the insoles are perfectly fine! $50 for thin insoles is outrageous! Customer service...YOU CAN DO BETTER!!!! I do like the fit of the shoe but they are going to constantly cost me an extra $50 every 6-8 months???? Horrible!! This sight will not allow me to upload photos.”

Orthofeet 1 star review on 10th June 2025

Helpful Report

Posted 3 weeks ago

“I ordered two pairs of the same style of shoe just in different colors. The day after receiving my sandals, I decided the sandal was not correct for my feet. I wanted to exchange them for a different style. Each pair of my sandals cost $110. However, they were on sale which made them ineligible for returns. The advertising for these shoes were “easy returns”. I did not see anywhere that sale items were not included. I will not order from Orthofeet again, because without the ability to try on the shoes before purchasing, I have no idea if they will work for me. I feel as if their return policy is false advertising.”

Helpful Report

Posted 3 weeks ago

“I purchased Sandals from orthofeet in January 2025. I put them away until April to wear. I wore them 1x and noticed they had 3 big round (circle) dots on the toe of the sandal - a clear defect. Customer service refused to replace them saying they had "wear and tear". I argued that this was a defect and they should replace the one sandal. This was in the 6 month warranty policy. These shoes are expensive -- and they sent a defective product to a customer and refused to replace it. Inexcusable. Don't order from Orthofeet.”

Helpful Report

Posted 1 month ago

“Not the shoe order look like old lady shoe”

Helpful Report

Posted 2 months ago

“IF YOU HAVE FLAT FEET STEER CLEAR OF ORTHOFEET! I PURCHASED A PAIR OF TILOS SHOES AND THE ARCH SUPPORT IS LIKE A ROCK PUSHING INTO MY FEET. REQUESTED HELP FROM THE ONLINE CONTACT-US CHAT SITE. NO RESPONSE. GOT IN TOUCH WITH SOMEONE OVER THE PHONE AND ASKED IF THEY COULD SEND ME A PAIR OF THE 'FLAT FEET' INSOLES AND WAS TOLD IF THE INSOLES THAT CAME WITH THE SHOE HURT MY FEET, THERE IS NOTHING THEY CAN DO BUT RETURN THEM, EVEN THOUGH THEY ADVERTISE THAT THEY HAVE INSOLES FOR PEOPLE WITH FLAT FEET. I WANTED SO BAD TO LIKE THESE SHOES. BAD SHOES. BAD SERVICE. FALSE ADVERTISING. VERY EXPENSIVE SCAM. WISH I NEVER HEARD OF ORTHOFEET.”

Helpful Report

Posted 2 months ago

“2 days into wearing either pair and I squish loudly when walking. Thought I was getting quality shoes but they are only for gardening now. Do not purchase! I am out quite a lot of money for something I will never again wear off my property.”

Helpful Report

Posted 2 months ago

“These are not the shoes I ordered. I do not have a confirmation e-mail for them and have no # to identify them to return. I waited about three weeks for them and even wondered if I dreamed that I ordered them!”

Helpful Report

Posted 2 months ago

“These shoes are the worst shoe ever insoles are soooo thin feels like you’re in your bare feet I bought some insoles still bad don’t waste your money I wish I would have read reviews”

Helpful Report

Posted 3 months ago

“Horrible walking sneaker. Feet killing me after two days. Back to AllBirds.”

Helpful Report

Posted 4 months ago

“Don’t waste your money you can buy better shoes at Skechers. They send out defective shoes. The right shoe is missing a strap and a way to even lock it down contacted them. They said they will get back with me. Haven’t heard from them yet to trust these bastards, go somewhere else don’t waste your damn money.”

Helpful Report

Posted 6 months ago

“Shoes wear out quickly. Purchased the Hunter series work boot 11/2 years ago. $119.00 Add said 50% off for Christmas. Checked on prices. No change in price , no discounts just one big SCAM!! DO NOT PURCHASE THIS JUNK!!!”

Helpful Report

Posted 6 months ago

“Ordered on December 2,2024 and never received my order. Contacted them 3x no response.”

Helpful Report

Posted 6 months ago

“Purchased Delta Waterproof boots. The D rings that hold the laces in place to lace up the boot, snapped in two. Boots were only worn four times, and now they are useless, can not be laced up. Wrote an email to Orthofeet and have not heard back. Tried to call but with their animated hold service, I keep being disconnected while waiting. I'm out 122.00 USD, and have useless boots. No support from Orthofeet. Will not ever buy from this company again, they sell junk.”

Helpful Report

Posted 6 months ago

“They are terrible shoes, my feet hurt worse after buying them”

Helpful Report

Posted 8 months ago

“I have ordered for years and this year ordered different pairs of shoes. They have completely changed. They are shorter in length and wide is not as wide as in the past. So disappointing. I will be returning all three paid.”

Helpful Report

Posted 10 months ago

“The quality is terrible. Canvas top of shoe is separating from the soles after what I would say would be occasional use. Expensive for poor par quality.”

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Posted 11 months ago

“Wrong size came substandard quality, they offered a 30% discount or a tracked return costing £25, total rip off company, do not deal with this company”

Helpful Report

Posted 1 year ago

“I purchased the men's slippers for $125. The metal grommets separated from the leather. Their customer contact number does not work. I purchased the ortho feet slippers thru Amazon. Only Amazon could contact the company. Poor products horrible customer service. Beware”

Helpful Report

Posted 1 year ago

“Multiple emails sent for a refund as my item never arrived They are just ignoring all of my emails Absolutely awful company, disgusting. Royal mail stated they would compensate the company so I don't understand why ignore customers like this”

Helpful Report

Posted 1 year ago

Orthofeet is rated 2.4 based on 139 reviews