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Orthofeet Reviews

2.4 Rating 105 Reviews

30 %

of reviewers recommend Orthofeet

Company Reviews

2.4

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Easy

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Orthofeet 2 star review on 13th April 2024

Orthofeet 2 star review on 13th April 2024

Orthofeet 2 star review on 13th April 2024

Orthofeet 1 star review on 8th April 2024

Orthofeet 4 star review on 4th April 2024

Orthofeet 3 star review on 26th March 2024

Orthofeet 3 star review on 26th March 2024

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went through the endless process of getting a $15 coupond code by subscribing to texts and emails, then there is no place to enter it. No chance to change order (of %360 because some stupid app called shop swooped in and placed it for me. Impossible customer service to boot. So I will go to the trouble of returning it all because I do not want to deal with them. Have been a customer for 20 years and spend thousands on orthotic shoes ---but they have change for the worse. Everything on their site is fishing for you to make a mistake and cheat you out of more money.”

Posted 10 months ago

“Bought 4 packs of socks in men’s large (9.5-11.5), I wear a size 10 shoe. All of them were too small. Requested a return due to this issue and ended up paying $20 in “restocking fees.” Top of the return policy page says “FREE Shipping, Returns & Exchanges for purchases made on orthofeet.com only” and that’s also all over the site. Why would anyone feel the need to read all the fine print when “Free shipping, returns, and exchanges” is everywhere. Glad I could make a $20 donation.”

Posted 10 months ago

“The customer services also. They’re trying to tell me it took three months to receive my shoes back and get a refund. I wish I would have read reviews before I bought them.”

Posted 11 months ago

“These people are scam, do not order from them”

Posted 11 months ago

“Purchased 2 pairs of shoes, called after 5 days still haven't ship, agent was was rude, impolite. Find out Made from China materials. Don't know yet how good the shoes are but the bad customer service put me off, will never buy from them again.”

Posted 11 months ago

“On my first day to wear my new shoes, I saw that the bottom was pretty hard, but proceeded to wear. I walked outside to go to work and rolled my foot in them, very painful. So I took them off, and put them in my closet waiting for my foot to heal to try them again. I still have problems with my foot today. Anyway, time passed and I forgot about the shoes. I reached out to Orthofeet for a refund, and as I thought they said my 60 days was past. My argument was that the website states 60 day wear refund, I wore them 1 hour. Website also says, walk comfortable or well refund your money. All this is stated on the website, but CS says no way I'm getting a refund. I set out to wear the shoes, not have to deal with this.”

Posted 1 year ago

“worst service possible!!!! They advertised a discount to "automatically apply." Then didn't apply it. When called customer service, they said, "We believe we charged you the right amount." As for the advertisement, "I think the price must have included the discount." IT DIDN'T. THEY WOULDN'T MAKE GOOD ON IT. ARROGANT!!!!!!! So horrible to deal with”

Posted 1 year ago

“Buyer beware.....Customer service is poor. Company only sent confirmation after I placed poor review and asked for a refund. Its been 3 weeks and I have no shoes. Company says they cannot issue refund until I receive the package and return and there is a time limit. I contacted them before the shoes shipped and still they would not canc Wish I had read all the other reviews 1st.”

Posted 1 year ago

“I tried to order a pair of shoes today and when I got to the check out IT advised me my order was not eligible for free shipping or discounts being offered For President's Day sale! Excuse me??? What kind of scam is this! Never again! You don't deserve any stars your company is a scam! Exactly like Walmart!”

Posted 1 year ago

“Made in China, shipped from China, and return’s have to go back to China!! Had my money for three weeks before shipped. Wearing shoes like pounding hard wet sand in bare feet. No shock absorption. No promised insole.”

Posted 1 year ago

“Purchased shoes I never received. Can't contact anyone, just get auto reply with offer of discounts. PayPal says the company gave them proof of delivery, so no refund from them. Asked PayPal to send me the proof of delivery they received from company. Should have read reviews first. Sorry I trusted Paypal to vet the vendors they service. At least they don't have my credit card info. WHAT A SCAM!”

Posted 1 year ago

“I agree with other poster. These bad reviews are about orthoFIT, not the orthoFEET website. Orthofit is a scam of gigantic proportions. The website is www.theorthofit.com. The shoes are cheap, stinky, plastic, & you can't return them without spending more than the shoes cost. You have to return them to CHINA and I don't know if you would get a refund even then.”

Posted 1 year ago

“I think most of these bad reviews are suppose to be for Orthofit not Orthofeet. I've read good reviews for Orthofeet, but similar horrible reviews for Orthofit.”

Posted 1 year ago

“I Went to order slippers and my slippers weren't in stock. They don't allow rainchecks to honor the sale code I have and I am unable to return of the money I put towards a gift card. I do not work with a company that offers poor customer service.”

Posted 1 year ago

“so very disappointed after spending $90. upon receiving my sneakers, i quickly put them on even though i wasn't impressed by appearance. they were very comfortable at first, just become troublesome and uncomfortable after only 5 minutes walking around living room. SOOOOOOOOO disappointed in quality, very thin fabric/material and fuzzy looking. decided to cut my losses and return; lost $5. restocking fee.”

Posted 1 year ago

“This site is fraudulent. I ordered and paid for a pair of slippers and paid over $100. I received a cheap plastic wallet likely worth no more than a couple of dollars. Offers me 30 pc refund as I no longer have the packaging it was delivered in. DO NOT PURCHASE FROM THIS SITE.”

Posted 1 year ago

“Attention arnaque chaussures jamais reçues mais le paiement a bien été prix”

Posted 1 year ago

“I called to place an order for a pair of shoes less than 1/2 hr after the phone lines opened to place an order. It is "cyber monday" where I could have bought the shoes for 40% off. I was told these shoes were "unfortunately" out of stock for "possibly" up to 6 weeks. This is unacceptable and very poor service to be out of stock within a half hour of the start of a sale. Although I have ordered from Orthofeet (as has my mother) numerous times, "Unfortunately" for Orthofeet, I will be unsubscribing to anything they have to advertise, and I had been recieving for numerous days before the sale started, which I repeat was approximately 1/2 hour before I called to place my order. Sketchers also have very nice supportive shoes.”

Posted 1 year ago

“I filled out the order form online had what i needed got a coupon lowering the price, was happy then i paid through paypal, good and the website would only let me go back to paypal, I checked PP the payment was there so i called orthofeet and all i got was you have no order(as i was looking at it on their website) spo i asked her how we can fix it again you have no order...and no offer to help i tried 3 different ways to get help finally i gave up and canceled my payment, good product get some real help clarke3@cox.net”

Posted 1 year ago

“I received the shoes but they were not the size I ordered and now it they are making it hard for me to return. The shoes I received also smell very chemical not sure if I want to reorder in my size even if I do eventually get a refund. Oh and buy the way you have to pay for them to be shipped back. Another Instagram scam.”

Posted 1 year ago

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Orthofeet is rated 2.4 based on 105 reviews