Orthofeet Reviews

Name: Orthofeet
Rating: 2.33

2.3 Rating 145 Reviews

29 %

of reviewers recommend Orthofeet

Company Reviews

Questions

Metrics

2.3

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Easy

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Orthofeet 1 star review on 13th June 2025

Stacey

Orthofeet 1 star review on 31st December 2024

Michael

Orthofeet 1 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to love the shoes that I ordered from Orthofeet (Women's "Arcadia') and couldn't wait to get them, but instead I was extremely disappointed. Their listing claimed that the fit was "true to size" so I ordered my normal size, but they were more than an inch too long and also too wide, so I didn't even stand up with them on. Then I was even more disappointed with the return/exchange process. I did receive a return shipping label with the shoes but the instructions that came with the shoes said that I had to take the package to the shipper, which was a big problem for me as I am disabled and very high risk for Covid-19. This is exactly why I do my shopping online and have my purchases delivered to my home, and I have never encountered any retailer who required returns to be processed differently than the way they were delivered. The instructions also said that only one exchange is allowed, so I was confused as to what would happen if the next size I tried was still too big. I contacted customer service and waited at least 3 days for a reply but never heard anything from them. After receiving no response, I looked at the return instructions on the website and found that I could have them picked up by the shipper, but that I would be charged a fee, which I thought was utterly ridiculous. Since I was certainly not going to simply throw away such an expensive pair of shoes that I couldn't even take one step in, and I was also not going to pay a fee to return them (especially since the error was not my fault as I had ordered my normal size), I finally I filled out the return slip to exchange them for a smaller size and had someone come to my home in the middle of a pandemic to pick them up and deliver them to the shipper. Now, more than a week after they received them back, there is still absolutely no indication in my account that they have even been received for exchange, and I have not heard one word from anyone at Orthofeet. My account simply says "fulfilled" and nothing else. Trying to contact them seems to be impossible and they refuse to answer my emails and on-site contacts so, at this point, it looks like my only alternative is to file a dispute with my bank to have my money refunded. Sadly, I had two more pairs picked out to purchase after trying this pair but, needless to say, I would never order anything from this company again.”

Helpful Report

Posted 5 years ago

“My sister ordered a pair of orthofeet shoes for me. I have neuropathy and I have constant pain. I cannot find a pair of shoes that feel good on my feet. She thought these might be good for me. She ordered them. She received an email for when they would be delivered. When we got them, I found them to be a bit too small. She sent them back. I believe this was in May. We have received neither the replacement shoes, nor a refund. Their reps insist that they delivered the replacement pair. This is a lie. There has been no email informing of any delivery nor have we received the shoes. Someone is doing something wrong, and illegal at this company. My sister has been cheated out of her money and we still have no shoes. I would never trust this company again. I just want my shoes or my sisters money refunded. Rip off company in my opinion.”

Helpful Report

Posted 5 years ago

Orthofeet is rated 2.3 based on 145 reviews