Orthofeet Reviews

Name: Orthofeet
Rating: 2.33

2.3 Rating 145 Reviews

29 %

of reviewers recommend Orthofeet

Company Reviews

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Metrics

2.3

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Easy

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Orthofeet 1 star review on 13th June 2025

Stacey

Orthofeet 1 star review on 31st December 2024

Michael

Orthofeet 1 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called to place an order for a pair of shoes less than 1/2 hr after the phone lines opened to place an order. It is "cyber monday" where I could have bought the shoes for 40% off. I was told these shoes were "unfortunately" out of stock for "possibly" up to 6 weeks. This is unacceptable and very poor service to be out of stock within a half hour of the start of a sale. Although I have ordered from Orthofeet (as has my mother) numerous times, "Unfortunately" for Orthofeet, I will be unsubscribing to anything they have to advertise, and I had been recieving for numerous days before the sale started, which I repeat was approximately 1/2 hour before I called to place my order. Sketchers also have very nice supportive shoes.”

Helpful Report

Posted 3 years ago

“I filled out the order form online had what i needed got a coupon lowering the price, was happy then i paid through paypal, good and the website would only let me go back to paypal, I checked PP the payment was there so i called orthofeet and all i got was you have no order(as i was looking at it on their website) spo i asked her how we can fix it again you have no order...and no offer to help i tried 3 different ways to get help finally i gave up and canceled my payment, good product get some real help clarke3@cox.net”

Helpful Report

Posted 3 years ago

“I received the shoes but they were not the size I ordered and now it they are making it hard for me to return. The shoes I received also smell very chemical not sure if I want to reorder in my size even if I do eventually get a refund. Oh and buy the way you have to pay for them to be shipped back. Another Instagram scam.”

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Posted 3 years ago

“I wouldn't even give this company a 1 star...didn't receive my trainers. Total scam!!! Trying to get a refund”

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Posted 3 years ago

“Non-existent shipping department. Ordered two seven days ago and they still haven't shipped probably end up sending them back if they ever arrived. I suggest you order from another company.”

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Posted 3 years ago

“I got charged for the shoes I never received.”

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Posted 3 years ago

“DO NOT BUY. These are NOT reputable shoes made by a reputable company. I found them by doing a Google search for "waterproof boots". The cheap price enticed me. I know better than that. What a mistake. Now I'm stuck w a pair of very poorly made boots, of poor material. They're a tad short in the toe, and I bought the size I typically buy in boots. They have NO arch support to speak of. The sole feels like a piece of cardboard between my feet and the ground. It took 16 days to get them. They came from China. I did not know that. I never would have purchased them had I known they were coming from China. It makes no sense to return them. I would end up wasting more than the $50 I already wasted. I could have used that on a real pair of shoes. Lesson learned. Won't happen again.”

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Posted 3 years ago

“Got charge for some shoes which I never received”

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Posted 3 years ago

“These are the most uncomfortable shoes I have purchased. There are several inserts included but there is not arch support. The non tie laces do not work if you have to use the top holes to tie your shoes. They recommend a break in pattern of 2 hours a day, then 4 hours, etc. The more that I wore them, the worse they hurt my feet. As a nurse comfortable shoes are a priority. I have plantar fascititis and flat feet. I do not recommend these at all.”

Helpful Report

Posted 3 years ago

“Attention. Impossible de retourner les chaussures. 5 mails sans réponse pour recevoir l'adresse de retour en Chine. Le tel ne répond pas. J'ai acheté Chaussures marche à enfiler. Gris/ 40 La semelle est dure et fait mal pour mes pieds douloureux. Le bout de la chaussure est douloureux aussi. La taille est trop grande. Attention avant d'acheter. 46€ perdu. Diane B. France”

Helpful Report

Posted 3 years ago

“The insoles are great, but the shoes stink. ordered a pair for myself and wife, when we opened the boxes the chemical smell was overwhelming, we had to put them out side over night and it still didnt get all the smell out. The shoes are the cheapest thing i have ever bought. my feet felt like i was wearing my shoes untied and when i pull the laces tight it didnt help. Very disappointed i have read lots of reviews about how good these shoes are but i think its the insole people like. The shoe itself is walmart quality and we are very unhappy, going to send back.”

Helpful Report

Posted 3 years ago

“My son paid $125 for the sneakers they worked OK for the first two months then they stretched out all over they don’t even hold my feet in. They give a 60 day moneyback guarantee or exchange and I know why. Because after two months they’re garbage, and they don’t stand behind their product after 60 days so beware they’re not worth the money by any means. He wanted to buy me a different type of sneaker I talked him into buying me these and I’m very sorry that I did”

Helpful Report

Posted 3 years ago

“This company says on their site that your order will be shipped out in 48 hrs from the time it's placed. Well, that was 5 weeks ago & l still didn't get my sneakers. These shoes come from China & are shipped to a distribution center in NJ. l wish l would have looked into that before ordering. I was hornswoggled by their site saying items ship out in 48 hrs assuming it was state side. My fault for not reading reviews first.”

Helpful Report

Posted 3 years ago

“bought sneakers, comfortable shoes until the cheap velcro stopped working ,contacted these people and was told the velcro wears out out and i was on my own,further contact said they will reimburse me if i can find a cobbler that will fix the problem ,well good luck finding a cobbler,will never buy from this bunch again .”

Helpful Report

Posted 3 years ago

“Only one shoe made it out of the box. A 120 some dollar shoe, and you can tell they were made in China. Incredibly cheap quality, crappy plastic arch support, and the insoles we just the worst. We sent them back the same day. If we are going to pay that kind of money, we'll go pay for a pair of Brooks, New Balance, Sketchers, or something else well made from the Good Feet Store. We feel duped by the ad, and the last time we'll buy something like this without being able to look at it first.”

Helpful Report

Posted 4 years ago

“1: Had a great experience with 1st pair (after 2 days). Ordered a 2nd pair. 2. By the time 2nd pair arrived, 1st pair had "lost" their appeal????? 3. Tried 2nd pair....not at ALL worth what I paid. 4. Called "Return" and spoke with "Diana"...very rude. Will return and go to OrthoFeets' major competitor.”

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Posted 4 years ago

“Never received my order and Zach in Customer Service was a rude jerk”

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Posted 4 years ago

“Don't trust to OrthoFeet company!!! They lie to customers about delivery time. The letter promised to deliver inside of the USA during 3 -10 days. However, it took 21 days to deliver (as they said, by FEDEX!!!!) my shoes from NJ to CA. Believe it or not, in addition to this frustration WRONG SHOES were delivered! Customer service is USELESS. Everybody understands what this is a difficult time now, especially for delivery. Why OrthoFeet cannot honestly apologize on their website to all potential customers, explaining that they are not CAPABLE to deliver in 3-10 days! To be honest with the customer - will have much better feedback, that your constant exaggeration of how OrthoFeet is great is their product and customer service. At the end of the day, OrthoFeet will lose many potential customers, and maybe this will be a lesson for the CEO - to reappoint new management and customer surface. Stop lying to customers -it will bring more success!!!! OrthoFeet online chat can't communicate with customers, a complete waste of customer's time.”

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Posted 4 years ago

“Terrible company. Purchased three sets of men's slippers on Nov 30. They were supposed to ship within 3 to 7 days. As of Dec 19th still no shipping confirmation. I have called several times, and am told they are shipping the next day. There is no way they will be here in time for Christmas. Very unreliable company. I feel scammed.”

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Posted 4 years ago

“delivered 3 weeks late wrong size socks. So frustrating. Ordered small and rec'd xsmall, which isn't even on the website. ordered xl and rec'd L this is not ok. I called and they could care less. The online chat can't access anything so its a complete waste of time.”

Helpful Report

Posted 4 years ago

Orthofeet is rated 2.3 based on 145 reviews