Orthofeet Reviews

Name: Orthofeet
Rating: 2.27

2.3 Rating 158 Reviews

27 %

of reviewers recommend Orthofeet

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2.3

Based on 158 reviews

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Communication Channels	Email

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Orthofeet 1 star review on 13th June 2025

Stacey

Orthofeet 1 star review on 31st December 2024

Michael

Orthofeet 1 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charged me $140 on my credit card, on May 31st, and never delivered the shoes! Never again. When I called they said there had been a delay because of FDX which is a total lie. Why not alert me to a delay or admit to actually NOT having the shoes in stock. I could have ordered tennis shoes elsewhere instead. Buyer beware! Expensive shoes and the company doesn’t care.”

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Posted 1 year ago

“The insoles wear very quickly and they cost half the price to replace! The customer service rep was a snotty lady and wouldn't listen to my concerns. She just said what do you expect??? I said for $125 I expect a hell of lot more out of this shoe after 7 months! I am a part time waitress( 3 nights a week) and a FULL time PE teacher on my feet all day long with other tennis shoes( adidas) that I have had for a year and the insoles are perfectly fine! $50 for thin insoles is outrageous! Customer service...YOU CAN DO BETTER!!!! I do like the fit of the shoe but they are going to constantly cost me an extra $50 every 6-8 months???? Horrible!! This sight will not allow me to upload photos.”

Orthofeet 1 star review on 10th June 2025

Helpful Report

Posted 1 year ago

“I ordered two pairs of the same style of shoe just in different colors. The day after receiving my sandals, I decided the sandal was not correct for my feet. I wanted to exchange them for a different style. Each pair of my sandals cost $110. However, they were on sale which made them ineligible for returns. The advertising for these shoes were “easy returns”. I did not see anywhere that sale items were not included. I will not order from Orthofeet again, because without the ability to try on the shoes before purchasing, I have no idea if they will work for me. I feel as if their return policy is false advertising.”

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Posted 1 year ago

“Love my slippers. I have high arches and need extra support since I wear my slippers almost all the time around the house. Also I found the return policy to be very easy using happy returns at a nearby store. I did have to exchange them for a half size smaller than my normal shoe size. But these are perfect.”

Helpful Report

Posted 1 year ago

“I purchased Sandals from orthofeet in January 2025. I put them away until April to wear. I wore them 1x and noticed they had 3 big round (circle) dots on the toe of the sandal - a clear defect. Customer service refused to replace them saying they had "wear and tear". I argued that this was a defect and they should replace the one sandal. This was in the 6 month warranty policy. These shoes are expensive -- and they sent a defective product to a customer and refused to replace it. Inexcusable. Don't order from Orthofeet.”

Helpful Report

Posted 1 year ago

“I had plantar fasciitis for over two years and nothing helped. The cortisol shots only lasted a couple weeks and were very painful. The stretches and frozen water bottles didn't work. I bought my first pair of Orthofeet sneakers (Kita) and wore them every day with the extra arch support insert. After 1 month my pain was gone. I bought another pair of sandals (Sahara) and wore them all summer, then a pair of casual shoes (Chelsea) for wearing with slacks. The sneakers squeaked after putting in the arch inserts but I put a dryer sheet between the insert and the sole and problem solved. The only bad thing is it says not to machine wash them but they come clean with some Dawn PowerWash and soft bristle brush. I will not be wearing any other shoes for fear my pain will return.”

Helpful Report

Posted 1 year ago

“I have ordered 2 different pairs of these shoes and have been completely satisfied with both. I wear split sizes so I have to order 2 pair to get the 1 pair I can wear. I also wear an orthotic device due to Polio contracted as a child. Fortunately, I have been able to fit the right shoe over the orthotic foot attachment, allowing me to enjoy wearing shoes which do not look like combat boots. I will continue to monitor this company for additional new designs.”

Helpful Report

Posted 1 year ago

“I needed a pair of vegan shoes years ago. They needed to be extremely wide. I'm sure glad I found Orthfeet. I bought them wider - just to be sure they were wide enough. Orthfeet have been the best shoes I've ever had. I'd give them 10 stars if I could!”

Helpful Report

Posted 1 year ago

“Not the shoe order look like old lady shoe”

Helpful Report

Posted 1 year ago

“IF YOU HAVE FLAT FEET STEER CLEAR OF ORTHOFEET! I PURCHASED A PAIR OF TILOS SHOES AND THE ARCH SUPPORT IS LIKE A ROCK PUSHING INTO MY FEET. REQUESTED HELP FROM THE ONLINE CONTACT-US CHAT SITE. NO RESPONSE. GOT IN TOUCH WITH SOMEONE OVER THE PHONE AND ASKED IF THEY COULD SEND ME A PAIR OF THE 'FLAT FEET' INSOLES AND WAS TOLD IF THE INSOLES THAT CAME WITH THE SHOE HURT MY FEET, THERE IS NOTHING THEY CAN DO BUT RETURN THEM, EVEN THOUGH THEY ADVERTISE THAT THEY HAVE INSOLES FOR PEOPLE WITH FLAT FEET. I WANTED SO BAD TO LIKE THESE SHOES. BAD SHOES. BAD SERVICE. FALSE ADVERTISING. VERY EXPENSIVE SCAM. WISH I NEVER HEARD OF ORTHOFEET.”

Helpful Report

Posted 1 year ago

“2 days into wearing either pair and I squish loudly when walking. Thought I was getting quality shoes but they are only for gardening now. Do not purchase! I am out quite a lot of money for something I will never again wear off my property.”

Helpful Report

Posted 1 year ago

“These are not the shoes I ordered. I do not have a confirmation e-mail for them and have no # to identify them to return. I waited about three weeks for them and even wondered if I dreamed that I ordered them!”

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Posted 1 year ago

“These shoes are the worst shoe ever insoles are soooo thin feels like you’re in your bare feet I bought some insoles still bad don’t waste your money I wish I would have read reviews”

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Posted 1 year ago

“I have good experience”

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Posted 1 year ago

“Horrible walking sneaker. Feet killing me after two days. Back to AllBirds.”

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Posted 1 year ago

“I love my orthofeet shoes Ive been wanting a shoe of this caliber for a while thank you”

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Posted 1 year ago

“Don’t waste your money you can buy better shoes at Skechers. They send out defective shoes. The right shoe is missing a strap and a way to even lock it down contacted them. They said they will get back with me. Haven’t heard from them yet to trust these bastards, go somewhere else don’t waste your damn money.”

Helpful Report

Posted 1 year ago

“Shoes wear out quickly. Purchased the Hunter series work boot 11/2 years ago. $119.00 Add said 50% off for Christmas. Checked on prices. No change in price , no discounts just one big SCAM!! DO NOT PURCHASE THIS JUNK!!!”

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Posted 1 year ago

“Ordered on December 2,2024 and never received my order. Contacted them 3x no response.”

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Posted 1 year ago

“Im 78 years old. I ordered a 1/2 size bigger because of a review in a pr of Taupe Boots. When I got them they were way too big. Now I need to return them. I cant get my wireless printer installed to make a shipping lable and Not sucessful at scanning a code. Already looking at returning these boots I opened my email yesterday and What in the world? A pair of Ortho Taupe Boots was just shipped to me I never ordered in the same size thats too big for me! As far as I know I was charged for both pair right but you know I would NOT order a second pair of boots in the same size if it was too big for me. Too many questions that do not pertain. It desn't say ordered on line.”

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Posted 1 year ago

Orthofeet is rated 2.3 based on 158 reviews