“You guys do not even have full videos on all the topics. The sections look empty and is not reassuring to the users who pay for it. Does not give me confidence when all of boards and beyond has a complete to interface and all videos are listed and completed. Constantly feel like I am missing something. Also the flashcard app is so confusing to use. Why can it not work like anki and allow me to just easily search all the flashcards with one click.”
Hi there, Thank you for your feedback. If you have any suggestions on how we can improve content, can you send us an email to support@osmosis.org? Thank you!
“I am not able to find any video's for another of topics and I can not access any additional videos after I registered it was the same before I got the membership”
“I would have given you all a 5 star or excellent review. However, your false advertisement about shipping and the customer service I received in response to the shipping rates brought you all down to a 2.5 - 3. I was head over heels until that happened. You all did nothing to help it - NOTHING but "we have no control over shipping rates." Then don't advertise free shipping in the US. Then you all ask me to send proof that I paid shipping as if you don't have a copy of the order. Actually which takes your score down another notch to very poor - poor!”
“1) there are too many topics without a video or without high yield notes or even not covered at all.
2) the high yield notes can not be dowloaded to use them without internet. I know that you want to protect your products from spreading for free and you want the custemers to keep renewing the plan, but you should keep in mind that the custmers are paying and have their own rights also! So, try to make balance between your favors and custemer's favors.
3) I faced technical issues with changing my password and choosing my school which was not in the list.
4) I think you should add more and improve your products. I was very interested to join to Osmosis but I was really diappointed.
Thank you”
Hi Hussain,
Thank you for your feedback. We are working on improving our content and have released quite a lot within these past few months - our High Yield video series for example. If you have any topics that you'd like to have a video of, can you send us an email to support@osmosis.org, and we'll work on adding them as soon as possible.
Can you also send us an email about your school so we can work on adding it to our database?
Thank you!
“I was just shut out and can’t watch any video. My account is still valid and there’s no one to contact for help although it says to “contact support””
“Very disappointed and frustrated, the website promoted High Yield Notes, however I was mislead as they did not state that these not are not printable. Asked for a refund but was denied because i subscribed more than week before I asked for a refund. I believe this is unfair as I was mislead and most purchases nowadays would refund within a month. Just can’t believe they would do this to health workers.”
Hi Josephine,
I'm really sorry for any inconvenience. Unfortunately the high yield notes included in the subscription are for the digital versions, included in the app. Can you send us an email again to support@osmosis.org, and we'll see how we can help out?
“I recently bought your review at 40% off only for it to be put at 45% off a week later. Im not pleased and will not be using your services after this”
Hi Ezra, thanks for letting us know. So sorry about this. We'd love to talk to you about it. Can you please reach out to Support@Osmosis.org so we can help you further?
Sorry to hear this. Were there any particular videos that you found wanting? Have you taken a look at our new high-yield videos -- these typically go into more depth that our basic science videos: https://www.osmosis.org/home/library?topic=highyield&subtopic=Cardiovascular&show=concepts
Try them out and let us know what you think at support@osmosis.org?
Thank you,
Caleb
“The lectures are ok
But feel so frustrated that you can never find someone to talk to
I have emailed them 3 times already and called them 5 times and nobody gets back with you when is an issue
So good luck if there is any problem”
“There aren’t enough videos that cover most topics. I only found a couple of videos that helped with my courses. But the problem is that it’s too late to cancel since I already paid the money”
“Hello!
I have been studying for a test and have been watching Osmosis videos back to back, but now I have blocked from doing so!
please look into asap
Thankyou”
“Player is so much inefficient. I have to wait for few minutes sometime. When I rewind it for 30 second it jam for more than 1 minutes to resume. So it is really disgusting many a times. Content wise osmosis is wonderful but experience we want is not provided just because of bad player despite very good content. Will give 5 after solving this problem. My device is Note 9 samsung.”
Thanks for reaching out! Sorry to hear this! Can you please contact support@osmosis.org with your account information so that we can address your issue? Thank you
“The ability to reach customer service needs improvement. Email support is not the best way to resolve issues when students time management are impeded and need results / answers. Please keep in mind you also have working students.”
