Outdoor Living UK Reviews

1.7 Rating 50 Reviews
16 %
of reviewers recommend Outdoor Living UK
1.7
Based on 50 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Telephone, Email
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Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
7
Anonymous
Anonymous  // 01/01/2019
A good looking water feature but the solar panel is NOT watertight as I was advised by customer services this week. The panel had been outside for 5 months (Jul-Nov) and I have found is now soaking wet inside with corrosion which also has affected the lead connectors. I set it up for spring this year and it is obviously now not working and I have had to buy a new solar panel as they are only guaranteed for 3 months. Yes, I know I should have read the small print, but if the limited warranty was made more clear I would have protected the panel from the UK weather more. This limited warranty obviously reflects the fact that the unit fails very quickly and lets water in very easily. For a solar panel that is made to sit outside in a garden it is obviously NOT water tight at all. A poor product that is obviously "not fit for purpose" and could be challenged as such, but I just haven't got the energy (much like the solar panel!). I am very disappointed.
Helpful Report
Posted 1 year ago
Customer service very poor. Phoned to say led light did not work on new item received, gentleman on phone went through troubleshooting while on phone, nothing worked, said we would receive new light within week. When we phoned to enquiry about new light we were told they didn't send replacements. Gentleman, Michael was extremely rude and discourteous and we still have not received replacement light.
Helpful Report
Posted 3 years ago
Really like the water feature but part missing and company did not bother to reply to emails or answer phone. In the end, to get it working had to buy 3 different connectors as it was not clear which one would fit - another £10. Lovely feature but very poor customer service
Helpful Report
Posted 4 years ago
Outdoor Living UK is rated 1.7 based on 50 reviews