“Avoid at all costs. Owners Direct add an extortionate amount to the booking fee. Made a booking which the property owner cancelled and both blame each other. Owners Direct have just fobbed me off and will not get involved yet are prepared to take your money. So disappointed as we were looking forward to our holiday. Avoid Owners Direct/Home and Away at all costs. Go through a proper letting agent and you may pay a bit more but at least your booking will be honoured.”
“I own a holiday home in France. I let it through Owners Direct for five years with no problems.Then Expedia bought Owners Direct and put barriers up to stop owners and their potential customers apart. They insist on payment through OD, keep it for months until the guest checks in, won't let owners make direct contact with owners, and allow last minute cancellation without penalty. They also won't promote your property unless you have online booking activated. Most owners are leaving, having seen their bookings drop dramatically. There is a Facebook page Anti-Owners Direct.Worth reading.”
“Just about to take them to court for negligence, fraud, deception, miss sale of services and the list goes on. Wont refund money as on owners side and class as a budget rental. We have photo evidence of wires hanging out the walls, electric tripping, dirty and in poor repair. But no one will listen. So time to give them a run in court as they state its not their problems but the owners. However the owners hide behind Homeaway which is the name behind Owners Direct. John Kim the owner must ride a horse as these guys are real life Cowboys”
“Just about to take them to court for negligence, fraud, deception, miss sale of services and the list goes on. Wont refund money as on owners side and class as a budget rental. We have photo evidence of wires hanging out the walls, electric tripping, dirty and in poor repair. But no one will listen. So time to give them a run in court as they state its not their problems but the owners. However the owners hide behind Homeaway which is the name behind Owners Direct. John Kim the owner must ride a horse as these guys are real life Cowboys”
“Owners Direct used to have very good staff. An invaluable sense of customer support and were professional, knowledgeable and helpful.
They now have very little interest in their clients, poor customer serv yet have introduced a service fee for those making bookings which cannot be justified.
I shall not use them again.”
“WARNING - Use owersdirect with caution - there are many advertisers on here, that do not own the properties. You maybe sending your money to somebody else (this website does not appear to authenticate that that people advertising are the owners / or have permission to advertise the property).
Research this company via google, there are many cases of people losing their money - You have been warned!”
“The website is fine but could classify the properties better into categories. The property in Mallorca we recently rented was very disappointing. The room and particularly the bedding was damp. The heating system was far too complex. The crockery was mostly chipped and the kitchen and bathroom floor, surfaces and old equipment were grubby. Could easily be improved. Richard Moon. 01455291738 if you need more feedback.”
