“Quiet frankly there is only one way to describe this company and that is terrible ! There communication is poor, they said attempted to delivery items on more then one occasion but failed as no one home but for a fact I know 4 people where home… just lazy and very difficult to communite with. It has made me not buy from this shop online because the delivery is a hassle and often don’t actually get my package as they somehow “ go missing”. Poor form is all I can say…”
“Don’t use their services if you ever want to see your package…
They either fake delivery attempts for 2 days and then return the item even though you pay for next day shipping, or they fake deliver your package but you never actually receive it.”
“Dirty company !PAACK! and sent email saying item was delivered but was not. this happened two times. Item was from ZARA. Lost confidence in ZARA. PAACK claimed to have taken photo. Yes of my front door!!! without me in picture. THIEVES. STAY FAR AWAY FROM THEM!!! Zara are bunch of b*'s too. they know what's happening and they have done nothing to rectify courier so called service. they do not deserve ! star. it should br minus stars for both companies!!! nasty bunch.”
“Driver left parcel with £200 worth of goods by a bin 3-5 hours before paid time slot.
And offended me when I texted to leave at another safe place, because he came earlier than expected and I wasn't home.
Absolutely dreadful service!”
“I really don't know why Nespresso used them.
They said they delivered my order, took a photo of my closed door, like what does it prove ?!? but they didn't deliver.
It's a scam company”
“The shittest company you can ever be using , I ordered my protein works order and all they say is “sorry we couldn’t reach you” bs because I’m in after college and literally no one even comes up to the door , the crappiest delivery company that has ever existed!.”
“Again one star because I can't give less. Sent them a complaint regarding non delivery of my Amazon order. Apparently it has been investigated and the incident closed. No answer as to what happened and my amazon order has still not been delivered although they continue to say it has been.
Utterly dreadful company, I absolutely would not recommend them.”
“Paack is an experience that is consistent. Consistently bad. Text links that don't work, texts arriving in the middle of the night, deliveries turning up at the weirdest times (11pm is the worst I've seen) and this has been going on for ages. I order a lot of things from Nespresso and its just a lottery as to what chaos will ensue with the delivery, but you can be sure of one thing it will probably arrive but anybody's guess when and at what time.”
“I ordered 2 pairs of jeans for same day delivery from Zara on Wednesday 9th Feb 2022. The parcel was due to be delivered between 20:00-21:30. at 21:42 I received an email from the courier company Paack Company to say that the driver missed me.
This was not the case as I didn't hear the buzzer for my flat go or receive a phone call from the driver to say that they were outside and for me to meet them to collect.
I rescheduled my order to be delivered for Thursday 10th Feb 2022 between the hours of 18:00-20:00. The same thing happened, I received an email shortly after 18:00 to say I missed the driver. In this instance, I had reached out to Paack Company directly and asked for the driver to call me on arrival. Once again, no one buzzed my flat or called me I rescheduled again for today, 11th Feb 2022 for the parcel to be delivered between 18:00-20:00. I sat my the front window overlooking the main road and entrance to the building for 2.5 hours. No one showed. I then received an email to say that they've my parcel to the retailer, after not having attempted to deliver to me the third time!
This is unacceptable, deeply infuriating and horrendous service.”
“A have contacted them multiple times leaving delivery instructions they have asked for. I was also on the live chat. Despite all effort they were unable to deliver the package.
They ignore all instruction and communication is robotic.
Absolute rubbish!”
“Absolutely awful. My parcel was out for delivery 19:00 - 23:00 5 days in a row. Then yesterday it was apparently 'delivered' to my home at 22:07. I was at home all evening. Nothing was delivered. Nothing was left. I've contacted Paack but they're insisting it was indeed delivered. Erm, it wasn't. I'm not getting any help from Paack or Mango, where I purchased the items. I just want a refund now - I don't care about the items. I'm at my wits' end.”
“Why do guys lie - can't you just deliver my parcel? Honestly, you guys are so much worse than Hermes.
I paid for next day delivery and I’m still waiting because I received a text msg saying ‘we missed you’ I work from home and been indoors for twos days.
Where’s my parcel ???”
“Poor service, contact is robotic, if you're at home the whole day waiting for them maybe perfect.. but a minimal problem and impossible for them to solve anything.. tipical low-cost service”
“I'm so annoyed. I've talked to customer service multiple times because the delivery person was saying they tried to deliver my parcel but couldn't physically reach me nor contact me through phone. They didn't ring me, nor did they even reach my address (as I could see via the live delivery map they provide). Customer service put my complaint through to the driver around 5 days ago ... and I'm still getting emails saying "We're still working on your request". I also got another email today saying they're returning my parcel back to it's origin. I'm so annoyed with this service I do not reccomend at all. Unhelpful and LAZY drivers.”
“My package was logged as delivered when it has not been delivered to myself or any neighbours. No calling card either or photo of where the item is. Customer support was useless.
By the looks of UK reviews, they have made some big deals with brands in the UK but consistently getting 1* reviews. Seems like a scam.”
“Awful. They take a picture of your parcel on your doorstep. Email you to say it’s delivered. They do not ring the doorbell either then walk away with your parcel.
Never use this company again. Dodgy couriers.”
