“Michael Lavelle of Pacific Prime responded to my request for an insurance quote.
He was prompt with his reply and although Pacific didn’t have the product I needed, he recommended another company who could and I now have the appropriate Health Cover.
How helpful for a company to do that rather than dismiss you. I would certainly go back to Pacific when I next need a policy because of this experience.
Well done for a customer service bias rather than just immediate company profits.
Many thanks.”
“Outstanding support bei Pacific Prime (Sabine Kuo).
I received detailed quotes for different plans to choose from. Different coverage, different price levels.
Very responsive sales team, followed up and replied to any further question in shortest time.
I can warmly recommend the services of Pacific Prime. Truly positive customer experience.”
“I've recently purchased a health insurance plan with Cigna Global HEALTH solutions, via Pacific Prime.
I was impressed with their sales team approach towards explaining the various insurance plans available, as well as their promptness in being available to address queries. The transaction was smooth, quick and in a Non face to face environment just the kind of partner I was looking to buy such a comprehensive plan from.
Kudos to Michael Blankson, the Singapore based Sales Manager for seeing this transaction and process through so efficiently.
Well done.”
“Don't bother with this middle man agency. They have zero interest in you during the application process (e.g. they never once spoke to me on the phone nor checked if details in my application were correct, even though at the time I spoke very little English, but they wouldn't have known that and didn't offer the option to apply in another language) and they also recommend some insurers with terrible reputations (in fact, some are actually another agent, not at insurer themselves, but linked to an insurer, but that link is not divulged).
If you have a dispute with a claim, be prepared for them to side with the insurer and effectively act as a gatekeeper to your communication with them.
Do not use.”
“I recently concluded arrangements for health insurance with Michael Blankson. Without doubt Michael was the most helpful and patient person to allow us to make the best decision for this insurance cover. He advised on the key areas to take into account and allowed us time to consider our options. Michael was outstanding and I recommend him 100%”
