Pacific Legal Reviews

Name: Pacific Legal
Address: Pacific House, 70 Wellington Street, Glasgow, Glasgow
Rating: 4.38

4.4 Rating 66 Reviews

86 %

of reviewers recommend Pacific Legal

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Phone:

7723031073

Email:

nm@pacificlegal.co.uk

Location:

Pacific House,
70 Wellington Street,
Glasgow
Glasgow
G2 6UA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having waited an excessive amount of time for my claim to be settled, I will never use a third party again Given the fees charged by your company, Almost 50% of claim, the lack of communication and response to my E Mails, Endeavouring to resolve the issue that seems to have been the main cause of the delay , It would appear to me that it’s all about the money for you, Having worked my whole life for Blue chip company’s, Had I ever treated a valid client in this way , I would have expected severe repercussions, This however does not seem to apply to your company, Hence my conclusion, That it’s all about the money, Regards Kim salter”

Helpful Report

Posted 2 months ago

“Very bad communication, repeatedly sending emails to them which very often were ignored . On phoning them you could never speak to anyone dealing with your case , i was always told that someone would be in touch once they sent an internal email to whoever was dealing with my case , but rarely did i get a response. i then received an email from Levy Mc Rea asking to confirm my bank details and thought that it must be a scam because i wasn’t even aware that it was part of the same firm, very poor communication and would never recommend to anyone”

Helpful Report

Posted 2 months ago

“I found extremely frustrating every time I phoned to get information about which option I was supposed to have chosen nobody but nobody could ever give me a definitive answer. Always saying information was held by ‘another team’ ! Every person kept asking me to send some ID promising to send me a link to upload my ID documents, but the email and the links never arrived once & time went by. I didn’t know what was happening. There was confusion as to which option I had chosen in the end. I was getting so sick of the whole process. I just opted to accept the first figure. I now regret this and had been fully informed and was clear about the expected duration of the process or anything at all. I probably would’ve taken a different route. But I was thinking that as months had gone by I was likely going to miss some deadline by accident & get nothing at all- I will never want to deal with this kind of company again. I was never told about the amount of the fee that would be taken away from the final figure offered to me. I was never advised what wouid happen if I didn’t accept the first offer - your ‘customer service was woeful ! Just random texts out of the blue telling me to look out for a new email which never arrived ! so I had to keep phoning & speaking to a person who knew nothing! Due lack of clarity about the process & in utter frustration I clicked the option to accept the first figure - which was the wrong decision! When I was advised the actual finger, this came as a complete shock. If I have known I was only going to receive a small fraction of the figure I was offered I would’ve certainly taken a different option. The whole system is just appalling. I’m very disappointed.”