Pacific Legal Reviews

Name: Pacific Legal
Address: Pacific House, 70 Wellington Street, Glasgow, Glasgow
Rating: 4.38

4.4 Rating 66 Reviews

86 %

of reviewers recommend Pacific Legal

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Phone:

7723031073

Email:

nm@pacificlegal.co.uk

Location:

Pacific House,
70 Wellington Street,
Glasgow
Glasgow
G2 6UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, took away all the stress and also got me more money than I imagined”

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Posted 2 months ago

“We were approached to consider claiming against a finance company. Usually we wouldn't take up this kind of offer but we were dissatisfied with the company. After initial discussion we left Pacific Legal to claim on our behalf. They pursued the claim to completion and were prompt in sending on the money. Naturally Pacific Legal claimed a fee for their efforts but we were happy with the amount.”

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Posted 2 months ago

“A pleasure to deal with”

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Posted 2 months ago

“Having waited an excessive amount of time for my claim to be settled, I will never use a third party again Given the fees charged by your company, Almost 50% of claim, the lack of communication and response to my E Mails, Endeavouring to resolve the issue that seems to have been the main cause of the delay , It would appear to me that it’s all about the money for you, Having worked my whole life for Blue chip company’s, Had I ever treated a valid client in this way , I would have expected severe repercussions, This however does not seem to apply to your company, Hence my conclusion, That it’s all about the money, Regards Kim salter”

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Posted 2 months ago

“Pacific took my claim and handled it very well”

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Posted 2 months ago

“The whole experience has been extremely good, with a positive outcome. The company were efficient and competent. Thank you for your service.”

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Posted 2 months ago

“Pacific legal did deal with my claim, at a hefty cost.”

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Posted 2 months ago

“Very bad communication, repeatedly sending emails to them which very often were ignored . On phoning them you could never speak to anyone dealing with your case , i was always told that someone would be in touch once they sent an internal email to whoever was dealing with my case , but rarely did i get a response. i then received an email from Levy Mc Rea asking to confirm my bank details and thought that it must be a scam because i wasn’t even aware that it was part of the same firm, very poor communication and would never recommend to anyone”

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Posted 2 months ago

“Handled my case with confidence”

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Posted 2 months ago

“Was well informed from the beginning so happy with that”

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Posted 3 months ago

“Pacific Legal helped me reclaim monies wrongly charged.”

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Posted 3 months ago

“I am extremely pleased with the help you have shown me making a claim.”

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Posted 3 months ago

“This was a very easy and smooth process. Pacific Legal kept me informed of what was going to happen and communicated all the way through. Recommend.”

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Posted 3 months ago

“Pacific Legal were attentive and were in plenty of contact with me to try and resolve my claim. They were professional and timely in their responses and acted diligently on my behalf based on my instructions or a course of actual mutually agreed during the process. There was a successful outcome as a result of their efforts for which I am grateful. I do think their fees (given the sheer scale and volume of work involved in terms of claims they must be bringing against SJP) could have been more competitive.”

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Posted 3 months ago

“Seamless and efficient from start to finish.”

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Posted 3 months ago

“Very good service, they do the work and I just got in touch on line”

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Posted 3 months ago

“I found extremely frustrating every time I phoned to get information about which option I was supposed to have chosen nobody but nobody could ever give me a definitive answer. Always saying information was held by ‘another team’ ! Every person kept asking me to send some ID promising to send me a link to upload my ID documents, but the email and the links never arrived once & time went by. I didn’t know what was happening. There was confusion as to which option I had chosen in the end. I was getting so sick of the whole process. I just opted to accept the first figure. I now regret this and had been fully informed and was clear about the expected duration of the process or anything at all. I probably would’ve taken a different route. But I was thinking that as months had gone by I was likely going to miss some deadline by accident & get nothing at all- I will never want to deal with this kind of company again. I was never told about the amount of the fee that would be taken away from the final figure offered to me. I was never advised what wouid happen if I didn’t accept the first offer - your ‘customer service was woeful ! Just random texts out of the blue telling me to look out for a new email which never arrived ! so I had to keep phoning & speaking to a person who knew nothing! Due lack of clarity about the process & in utter frustration I clicked the option to accept the first figure - which was the wrong decision! When I was advised the actual finger, this came as a complete shock. If I have known I was only going to receive a small fraction of the figure I was offered I would’ve certainly taken a different option. The whole system is just appalling. I’m very disappointed.”

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Posted 3 months ago

“Excellent and informative. Thank you for your efforts in obtaining some recompense from St James Place.”

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Posted 3 months ago

“Percentage for services a bit high”

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Posted 3 months ago

“Staff very helpful all went smooth”

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Posted 3 months ago

Pacific Legal is rated 4.4 based on 66 reviews