Pactimo Reviews

Name: Pactimo
Address: 3565 S. Yosemite St, Denver, Colorado
Rating: 4.80

4.8 Rating 5,142 Reviews

96 %

of reviewers recommend Pactimo

4.8

Based on 5,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

3037907807

Email:

help@pactimo.com

Location:

3565 S. Yosemite St,
Denver
Colorado
80237

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521

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wore my new alpine tights this am. Love them, but they were a bit warm for 49 degrees. I usually wear a small in your bibs. The s in tights were too small - too short a rise. The medium was perfect (worn over my bibs. I’ve 5’5.5 and weigh 115 lbs and have cyclings legs (no skinny Minnie here)”

Helpful Report

Posted 11 months ago

“I ordered a pair of 12hour Summit bibshorts in long in early September to replace a couple of pairs that the elastic had finally given up and some areas became embarrassingly sheer. They arrived quickly and I tried them on and they appeared to be a long version. After my first ride I realized they appeared to be a regular length. I had removed the tags before my ride, so I figured that I could not return or exchange them. I also laundered them in a garment bag and figured I would use them as a shorter summer short although I found the tag and it said Long. The more I thought about it, the more I figured it was a mistagged regular length listed as long and thought Pactimo should be alerted. Of course it was a weekend and after e-mailing plus calling, it was three days before I could get in touch with Tyler to discuss this issue. He said "no problem" even though I had worn, laundered and removed the tags and sent an email return label. Luckily I had saved my packaging and packed it up for return. A new pair that was indeed longer was sent to replace them. Tyler said Pactimo wants customers to be satisfied and stood by it! The 12 hour bibs have a very good cushioned chamois so I naturally chose to get another pair for spring/fall rides. Style from a couple years past has changed subtly and the grippers at the bottom are more minimal in length, but still function well. I'm 5'11", 165 lbs and 72 years old so not as massive muscularly in my legs as my younger years. Having owned a couple pairs of these in long helped as well in selecting the 12 hour and later figuring length was regular and not long. I will attach pictures. I highly recommend Pactimo products and own a number of their garments, and obviously they stand behind their products. Also, thanks Tyler, the customer service guy!”

Helpful Report

Posted 11 months ago

“Excellent customer service! I received a replacement of my bib shorts for just shipping cost for the shorts that were torn in a bike accident. Great perk for being a member!”

Helpful Report

Posted 11 months ago

“Got a pair of bibs for my wife and me. Our pairs have been great. My wife shredded her bibs and jersey (not Pactimo jersey, so not a knock on quality, she just took a massive fall) in her XC race and their customer service was also fantastic and they have a replacement pair waiting for her when we get home.”

Helpful Report

Posted 11 months ago

“Great quality as always”

Helpful Report

Posted 11 months ago

“I've been pleased with every Pactimo product I've purchased.”

Helpful Report

Posted 11 months ago

“This is an excellent customer-oriented company. Purchase was easy. Delivery was fast. I need to contact customer service due to an issue with the first pair I'd purchased, and they couldn't have been more helpful. They were prompt, friendly, and followed up to make sure I was satisfied. Yes, thank you!”

Helpful Report

Posted 11 months ago

“Great quality gear,”

Helpful Report

Posted 11 months ago

“Been riding for an eternity and TBH now that I don't have to wear team kit it's the only stuff I buy. Understated and classy designs, innovative engineering, and even though I'm no cyclists build I can still find my fit. And simply the best made stuff I've ever found.... feels great and lasts forever.”

Helpful Report

Posted 11 months ago

“My experience with Pactimo products can be summed up with two words: excellent products/excellent service”

Helpful Report

Posted 11 months ago

“I was impressed with the quality of the items which I received, the ease of ordering and returns. Excellent customer service.”

Helpful Report

Posted 11 months ago

“Great collection of kit that fits right and looks good!”

Helpful Report

Posted 11 months ago

“Great products Excellent customer service”

Helpful Report

Posted 11 months ago

“Quality product and customer service! Won’t wear anything else.”

Helpful Report

Posted 11 months ago

“The Pactimo bibs fit as though they made them for me. I have yet to find an uncomfortable pair. With that said I know it will not be that way for everybody, but you will never know until you try a pair.”

Helpful Report

Posted 11 months ago

“I love this layering piece… not only does it look cool, but it keeps you warm on cool days and keeps you cool and out of the sun on warm days! Is comfy, soft and washes well”

Helpful Report

Posted 11 months ago

“I am new to cycling. The first bibs I purchased were the Summit Stratos “12-Hour” bibs. I love them so much! Wearing these bibs totally improved my comfort during and after my rides. I quickly learned that one pair was not enough because there wasn't enough time to wash and dry between rides, so I just bought a second pair! I am now loyal to Pactimo for quality and comfortable cycling gear.”

Helpful Report

Posted 11 months ago

“Quick shipping and everything I have purchased has lasted even with a lot of use. Great quality.”

Helpful Report

Posted 11 months ago

“I can't say enough about how perfect the sizing of everything Pactimo is and the comfort.”

Helpful Report

Posted 11 months ago

“Customer service was very good! Sales are great!”

Helpful Report

Posted 11 months ago

Pactimo is rated 4.8 based on 5,142 reviews