Pactimo Reviews

Name: Pactimo
Address: 3565 S. Yosemite St, Denver, Colorado
Rating: 4.80

4.8 Rating 4,537 Reviews

96 %

of reviewers recommend Pactimo

4.8

Based on 4,537 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

3037907807

Email:

help@pactimo.com

Location:

3565 S. Yosemite St,
Denver
Colorado
80237

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521

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to think that some of the products you manufacture are good quality however, the gravel bibs I just purchased were truly awful. The fabric has very little stretch and is very rough and itchy. I’ll be returning them.”

Helpful Report

Posted 2 weeks ago

“little disappointed on how long its taking when returning an item.Its been over a month and have not recieved an update or a refund!”

Helpful Report

Posted 2 months ago

“Pactimo products are good, but business practices are maddingly invasive. wen you order, you are automatically enrolled in something called “LINK”, which sends emails with terms, disclosures, etc. as if they hold PII. Also they automatically sign you up for constant marketing emails without asking and offer to unsubscribe only for a month after which you’ll need to unsubscribe again, and again, and again. . Even if you unsubscribe for a month they still send marketing emails and silly review requests. So even though the products are good, you must really really want them to put up with the invasive, and possibly unethical business practices.”

Helpful Report

Posted 2 months ago

“They don't have shorts that fit larger riders. Even a 2XL would not fit me at 6'3", 240 pounds. I had heard great things, but the fact that they don't make shorts for people who aren't skinny is just weird.”

Helpful Report

Posted 2 months ago

“I first ordered a pair of small trail pants. I decided I needed extra smile so I ordered extra small and got extra large so I had to return those and re-order and the next time I got two extra small so again had to return every time on a return I had to call and ask why I hadn't been refunded because it was not timely at all. I had a total of three returns and had to call on each return to get refunded.”

Helpful Report

Posted 3 months ago

“You discard negative reviews, so they are worthless.”

Helpful Report

Posted 3 months ago

“Ordered large, 6', 170#. Ridiculously too tight. Returned. Going back to Pearl”

Helpful Report

Posted 3 months ago

“I was very excited to find a women's cycling vest that not only had a two way zipper but was also available in extended sizes. I'm not a skinny roadie. Rather I'm a strong, sturdily built woman. I was so excited about purchasing my vest that I also ordered one for my husband. The vests arrived, women's 2xl and men's xl. Neither of us could get the zipper close enough to touch. No chance of zipping them! When I started my return, apparently the men's vest was a final sale. I was so mad, I sent them both back. The refunded me for the women's vest and kept my $56 for the men's vest. Seriously? Pactimo, y'all suck!”

Helpful Report

Posted 3 months ago

“I purchased 4 of these aero jerseys over the summer for racing and the occasional hammer group ride. After a couple of months of extremely minimal use 2 of them have material that is coming unstitched/threadbare. I have washed the jerseys per instructions in cold water and have always air/lined dried. Pretty poor quality; I’ve got quite a bit of Pactimo items that have held up very well over the years-I’ve even got some bibs/jerseys from ~2018 that I’ll still rock on occasion. These jerseys were a pretty disappointing purchase.”

Helpful Report

Posted 5 months ago

“The jacket was ridiculously small for a size large. I'm usually a medium and I could hardly breath with it on. To make things worse it took an excessively long time to get my refund after I returned it.”

Helpful Report

Posted 5 months ago

“I’m bought two outfits for my son and neither matches. The grays are different in one and the navy’s are different in the other. I tried calling customer service but was unable to get through. I left a message for a call back and never heard from anyone.”

Helpful Report

Posted 6 months ago

“Why won’t you accept my return ?????”

Helpful Report

Posted 9 months ago

“This was my first time purchasing from Pactimo. I’m not want to leave bad reviews, however, this experience was not pleasant. I purchased a 12 hour bib short and it was lost in transit during delivery. After waiting for the item to arrive almost three weeks later, I re-ordered and they did not have my size. I opted to get the same size just in the longer version instead. Almost four weeks later, the item came. I’m really hoping this is a one time occurrence and would really like to order again… but apprehensive.”

Helpful Report

Posted 11 months ago

“My order is lost in shipping with no tracking info”

Helpful Report

Posted 11 months ago

“I am disappointed in the chamois of these shorts. There is virtually no padding in the front and then very little in the middle. They used to be my favorite years ago but the change in chamois has made it very uncomfortable.”

Helpful Report

Posted 1 year ago

“This baselayer did not keep me warm at all in 40 degree weather. Based on the reviews, I expected to be comfortable, but I felt that it did nothing at all. I wore a Gore winter jacket and a Gore winprooof layer over it. I'm very disappointed. I am 5'2" and 105 pounds and bought a size small.”

Helpful Report

Posted 1 year ago

“It’s been a nightmare trying to make a return/exchange. Just getting robot scripted answers. Shipping numbers not as on packages. It’s been 2 weeks and many emails. Still waiting for answers how to complete the confusion.”

Helpful Report

Posted 1 year ago

“The Accent Vector Pro Bib Short I recently purchased are the WORST bibs I've ever purchased. There is NO compression & the chamois feels like I'm 2 YO with a loaded diaper, even though I can't remember that far back. This is a hard review to write because I have been a HUGE Pactimo fan since our initial purchase of custom gear 10 years ago.”

Helpful Report

Posted 1 year ago

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Posted 1 year ago

“My package was mistakenly delivered to a different address, and as a result, I did not receive my 3/4 bib shorts and base layer. I promptly reported the issue and was advised to file a claim with USPS. I must admit I'm a bit disappointed, as I’ve experienced other companies, like Competitive Cyclists, stepping in to assist with a replacement order while handling the claim on their end. While I genuinely appreciate the quality of the base layer I received in a separate shipment, this experience has left me hesitant to make future purchases from Pactimo.”

Helpful Report

Posted 1 year ago

Pactimo is rated 4.8 based on 4,537 reviews