Pactimo Reviews

Name: Pactimo
Address: 3565 S. Yosemite St, Denver, Colorado
Rating: 4.80

4.8 Rating 3,667 Reviews

96 %

of reviewers recommend Pactimo

4.8

Based on 3,667 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

3037907807

Email:

help@pactimo.com

Location:

3565 S. Yosemite St,
Denver
Colorado
80237

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521

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why won’t you accept my return ?????”

Helpful Report

Posted 1 week ago

“This was my first time purchasing from Pactimo. I’m not want to leave bad reviews, however, this experience was not pleasant. I purchased a 12 hour bib short and it was lost in transit during delivery. After waiting for the item to arrive almost three weeks later, I re-ordered and they did not have my size. I opted to get the same size just in the longer version instead. Almost four weeks later, the item came. I’m really hoping this is a one time occurrence and would really like to order again… but apprehensive.”

Helpful Report

Posted 2 months ago

“My order is lost in shipping with no tracking info”

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Posted 2 months ago

“I am disappointed in the chamois of these shorts. There is virtually no padding in the front and then very little in the middle. They used to be my favorite years ago but the change in chamois has made it very uncomfortable.”

Helpful Report

Posted 4 months ago

“This baselayer did not keep me warm at all in 40 degree weather. Based on the reviews, I expected to be comfortable, but I felt that it did nothing at all. I wore a Gore winter jacket and a Gore winprooof layer over it. I'm very disappointed. I am 5'2" and 105 pounds and bought a size small.”

Helpful Report

Posted 4 months ago

“It’s been a nightmare trying to make a return/exchange. Just getting robot scripted answers. Shipping numbers not as on packages. It’s been 2 weeks and many emails. Still waiting for answers how to complete the confusion.”

Helpful Report

Posted 5 months ago

“The Accent Vector Pro Bib Short I recently purchased are the WORST bibs I've ever purchased. There is NO compression & the chamois feels like I'm 2 YO with a loaded diaper, even though I can't remember that far back. This is a hard review to write because I have been a HUGE Pactimo fan since our initial purchase of custom gear 10 years ago.”

Helpful Report

Posted 6 months ago

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Helpful Report

Posted 6 months ago

“My package was mistakenly delivered to a different address, and as a result, I did not receive my 3/4 bib shorts and base layer. I promptly reported the issue and was advised to file a claim with USPS. I must admit I'm a bit disappointed, as I’ve experienced other companies, like Competitive Cyclists, stepping in to assist with a replacement order while handling the claim on their end. While I genuinely appreciate the quality of the base layer I received in a separate shipment, this experience has left me hesitant to make future purchases from Pactimo.”

Helpful Report

Posted 7 months ago

“I was never initially given a tracking number for my order. I had to follow-up twice to get it.”

Helpful Report

Posted 8 months ago

“Terrible! First of all the sizes are way off. Order 2 sizes larger than what you are. I did the exchange program, which was easy, but my new order was delivered 3,000 miles away. I returned the wrong sizes back and they received that order several days ago. I have been calling all day, different times of the day to make them aware of the situation and I left a voicemail. All day long the same thing message that says all lines busy and to leave a message. Wait to speak to a live person, never happens. All I have left to do is to start the credit card dispute process since no one here cares about customer service.”

Helpful Report

Posted 8 months ago

“Purchased men’s Divide Wind Vest, have not used yet. Very disappointed that this garment comes from China. Thought Pactimo used local resources, my mistake. Try Voler for cycling gear made in USA”

Helpful Report

Posted 10 months ago

“First time customer. I've purchase several brands of cycling shorts over my 18 year cycling career. I was recommended this brand by a friend. I purchased the Summit Classic size small. The shorts started to fall apart after first use. (30 mile ride). I contacted customer service. They told me they would send me a replacement in 1 week. 2 weeks went by and I had to follow up with them. They still didn't have any in stock. I wore the shorts a 2nd time and they Fell apart even more. Customer service - we went back & forth on email for days, weeks, months, for resolution, me asking for 6 weeks when they will get my size back in stock, or if they could send me a different size. Which they never answered the questions. Weeks would go by and they wouldn't respond to emails, after I sent several asking for an update. After two months of waiting on a resolution they decided to ignore me completely. When I diputed the charge with my bank (for lack of resolution and defective product) Pactimo sent me a nasty & rude email. Terrible company. Would never do business with this operation.”

Helpful Report

Posted 10 months ago

“Ordering and fit was great, unfortunately a whole developed right next the the seem. I noticed it on day 30. I have only worn them once a week for a month, hand washed after use and it is torn. I emailed c/s and they said too bad they don't cover it because it's normal wear? They then offer me a coupon to buy more, the same coupon that is available on the main website. What a joke. If it's normal wear than won't they all tear in a month. No follow up emails after I refused the coupon.”

Helpful Report

Posted 10 months ago

“These bibs used to great 1-2 years ago but I recently purchased a new pair in June of 2024 and was disappointed to find that the straps have been completely redesigned. They're now loose fabric with no compression or body to it, unlike the old stitched fabric and mesh straps. I've worn 4 pairs of these bibs over the years and am really disappointed in the quality of these bibs at this point. Will not be purchasing again.”

Helpful Report

Posted 11 months ago

“Fits really weird. It was my first Pactimo and I guess the last. Very disappointed”

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Posted 1 year ago

“Super uncomfortable, the zipper at the top of their jerseys scratches your neck and for someone who has sensitive skin, this matters a lot. Very disappointing”

Helpful Report

Posted 1 year ago

“Free shipping was site wide and by default included in my last purchase. When I tried to use Pactimo points for $10 off my points were somehow applied to shipping and no discount was given on the purchase, and points were forfeited. What a disservice this policy is to a loyal customer.”

Helpful Report

Posted 1 year ago

“I have bought these same shorts in the past and they have fit me fine . I am a size small. The order I just received did not fit at all. The size is a small and the shorts are too big. The material felt different thinner. The material gapped on me . Chafing. I bought 3 pair, wore 1 pair once and will not wear them again. I am extremely dissatisfied with the shorts. The model is the same I always buy from you. I am now very hesitant to spend any more money with your company.”

Helpful Report

Posted 1 year ago

“I am unable to review the company since it is mu very 1st purchase.”

Helpful Report

Posted 1 year ago

Pactimo is rated 4.8 based on 3,667 reviews