Pactimo Reviews

Name: Pactimo
Address: 3565 S. Yosemite St, Denver, Colorado
Rating: 4.80

4.8 Rating 4,825 Reviews

96 %

of reviewers recommend Pactimo

4.8

Based on 4,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

3037907807

Email:

help@pactimo.com

Location:

3565 S. Yosemite St,
Denver
Colorado
80237

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521

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Accent Vector Pro Bib Short I recently purchased are the WORST bibs I've ever purchased. There is NO compression & the chamois feels like I'm 2 YO with a loaded diaper, even though I can't remember that far back. This is a hard review to write because I have been a HUGE Pactimo fan since our initial purchase of custom gear 10 years ago.”

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Posted 1 year ago

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Posted 1 year ago

“My package was mistakenly delivered to a different address, and as a result, I did not receive my 3/4 bib shorts and base layer. I promptly reported the issue and was advised to file a claim with USPS. I must admit I'm a bit disappointed, as I’ve experienced other companies, like Competitive Cyclists, stepping in to assist with a replacement order while handling the claim on their end. While I genuinely appreciate the quality of the base layer I received in a separate shipment, this experience has left me hesitant to make future purchases from Pactimo.”

Helpful Report

Posted 1 year ago

“I was never initially given a tracking number for my order. I had to follow-up twice to get it.”

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Posted 1 year ago

“Terrible! First of all the sizes are way off. Order 2 sizes larger than what you are. I did the exchange program, which was easy, but my new order was delivered 3,000 miles away. I returned the wrong sizes back and they received that order several days ago. I have been calling all day, different times of the day to make them aware of the situation and I left a voicemail. All day long the same thing message that says all lines busy and to leave a message. Wait to speak to a live person, never happens. All I have left to do is to start the credit card dispute process since no one here cares about customer service.”

Helpful Report

Posted 1 year ago

“Purchased men’s Divide Wind Vest, have not used yet. Very disappointed that this garment comes from China. Thought Pactimo used local resources, my mistake. Try Voler for cycling gear made in USA”

Helpful Report

Posted 1 year ago

“First time customer. I've purchase several brands of cycling shorts over my 18 year cycling career. I was recommended this brand by a friend. I purchased the Summit Classic size small. The shorts started to fall apart after first use. (30 mile ride). I contacted customer service. They told me they would send me a replacement in 1 week. 2 weeks went by and I had to follow up with them. They still didn't have any in stock. I wore the shorts a 2nd time and they Fell apart even more. Customer service - we went back & forth on email for days, weeks, months, for resolution, me asking for 6 weeks when they will get my size back in stock, or if they could send me a different size. Which they never answered the questions. Weeks would go by and they wouldn't respond to emails, after I sent several asking for an update. After two months of waiting on a resolution they decided to ignore me completely. When I diputed the charge with my bank (for lack of resolution and defective product) Pactimo sent me a nasty & rude email. Terrible company. Would never do business with this operation.”

Helpful Report

Posted 1 year ago

“Ordering and fit was great, unfortunately a whole developed right next the the seem. I noticed it on day 30. I have only worn them once a week for a month, hand washed after use and it is torn. I emailed c/s and they said too bad they don't cover it because it's normal wear? They then offer me a coupon to buy more, the same coupon that is available on the main website. What a joke. If it's normal wear than won't they all tear in a month. No follow up emails after I refused the coupon.”

Helpful Report

Posted 1 year ago

“These bibs used to great 1-2 years ago but I recently purchased a new pair in June of 2024 and was disappointed to find that the straps have been completely redesigned. They're now loose fabric with no compression or body to it, unlike the old stitched fabric and mesh straps. I've worn 4 pairs of these bibs over the years and am really disappointed in the quality of these bibs at this point. Will not be purchasing again.”

Helpful Report

Posted 1 year ago

“Fits really weird. It was my first Pactimo and I guess the last. Very disappointed”

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Posted 2 years ago

“Super uncomfortable, the zipper at the top of their jerseys scratches your neck and for someone who has sensitive skin, this matters a lot. Very disappointing”

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Posted 2 years ago

“Free shipping was site wide and by default included in my last purchase. When I tried to use Pactimo points for $10 off my points were somehow applied to shipping and no discount was given on the purchase, and points were forfeited. What a disservice this policy is to a loyal customer.”

Helpful Report

Posted 2 years ago

“I have bought these same shorts in the past and they have fit me fine . I am a size small. The order I just received did not fit at all. The size is a small and the shorts are too big. The material felt different thinner. The material gapped on me . Chafing. I bought 3 pair, wore 1 pair once and will not wear them again. I am extremely dissatisfied with the shorts. The model is the same I always buy from you. I am now very hesitant to spend any more money with your company.”

Helpful Report

Posted 2 years ago

“I am unable to review the company since it is mu very 1st purchase.”

Helpful Report

Posted 2 years ago

“I ordered and received a pair of Alpine shoe covers to warm my feet when biking. To me, the word Alpine means that it would be good for cold weather. Alpine skiing and all. They were thin but maybe wind proof. So I tried them. With temperatures in the high 30s I thought they might work. They fit well and allowed me to use my riding shoe cleats. But they didn’t keep my feet warm. I ride down to 20* . I needed more. Rather than send them back I used sleeves from an old winter jacket and made them much more insulated. So the do hold on to my shoes but do not keep my feet warm.”

Helpful Report

Posted 2 years ago

“Had an issue with their checkout system, not applying a coupon code that I had entered. I contacted their customer support and asked for the coupon. About to be refunded to my credit card. No ever got back to me.”

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Posted 2 years ago

“quit bugging me!”

Helpful Report

Posted 2 years ago

“The size chart was not accurate on the shorts. Ran extremely small”

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Posted 2 years ago

“Quite disappointed with my recent purchase. I ordered two 26 oz. water bottles but were shipped 22 oz instead. I was given a full refund though no feedback whatsoever from Pactimo and they did not attempt a reorder of the correct size.”

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Posted 2 years ago

“Water bottles advertised as 26 oz though received 22 oz. Pactimo's return policy means you'll lose money through no fault of your own; very misleading and frustrating!”

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Posted 2 years ago

Pactimo is rated 4.8 based on 4,825 reviews