Pactimo Reviews

Name: Pactimo
Address: 3565 S. Yosemite St, Denver, Colorado
Rating: 4.80

4.8 Rating 3,985 Reviews

96 %

of reviewers recommend Pactimo

4.8

Based on 3,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

3037907807

Email:

help@pactimo.com

Location:

3565 S. Yosemite St,
Denver
Colorado
80237

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521

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fit is baggy. I was hoping for a slimmer fit road vest. I typically wear an extra small and ordered an extra small.”

Helpful Report

Posted 2 months ago

“the shorts fit pretty well however there are a few issues 1. Inside the cargo sections the material I think is to slippery, it doesn’t hold the phone with a case from sliding a bit. I’m not really a fan of the textured material and wouldn’t have bought them had I realized that. 2. On the back the stitching on mine was a bit rough in a spot that caused a bit of irritation 3. I think the Chamois is just ok and not great for the price. The Chamois in my Aerotech bibs is definitely better for relatively close to the same price. All in all the bibs are just ok and very likely won’t buy another pair.”

Helpful Report

Posted 2 months ago

“Tried to contact customer service about pockets pulling out in vest they gave me the third degree as opposed to some other usa manufacturers who simply replaced the garment I had to sew it myself to fix it the pockets needed bat tacks”

Helpful Report

Posted 2 months ago

“2 stars for the fit. One of the reasons I prefer bibs is they typically eliminate the tight or restrictive waist band. Unfortunately these particular bib tights still have a restrictive waist band. For me this defeats the main purpose of bibs. I will say the material and build quality is a 5. I have other bib shorts from Pactimo that are very comfortable. Unfortunately these bib tights are not and they're a non-returnable closeout item. I think I see why. For reference I am 5'10" and 175lbs with a 33" waist. I ordered size Large.”

Helpful Report

Posted 3 months ago

“Pactimo's ordering and shipping the product were fine.”

Helpful Report

Posted 4 months ago

“In general, the quality feels similar to clothing I've purchased from Aliexpress and Amazon. Pactimo puts a CO flag on their clothing, but these pants are made in the Phillipines. The bibs and jerseys I've purchased from Pactimo fit poorly, I don't use them anymore except for short rides.”

Helpful Report

Posted 6 months ago

“Horrible service Horrible service Horrible service”

Helpful Report

Posted 7 months ago

“I ordered two products, on came several weeks after order. The other never came and I had to reach out to them to find out the product was no longer available even though I had paid for the product almost 6 weeks previous. The product I received was fine, good quality and I am satisfied with it, but he commercial processes are abismal at this company.”

Helpful Report

Posted 7 months ago

“I recently purchased the Women's Alpha Core SL Base Layer, Women's Thermoregulator LS Base Layer, and Women's Alpine Thermal Bibs. While the quality of the garments seems decent, and I appreciate the unique features like the thermal bib shorts with cargo pockets (not readily available from other brands), I was disappointed to find that all three items were made in the Philippines. Given Pactimo's strong emphasis on sustainability and ethical practices on their website, I expected a higher level of transparency regarding manufacturing locations. This lack of disclosure feels like a form of greenwashing. I understand that many cycling apparel brands utilize overseas manufacturing. However, I believe consumers should have the right to make informed decisions about where their products are made. For reference, I own higher-quality cycling kits from another brand that are manufactured in the USA at a similar price point. I hope Pactimo will consider improving their transparency regarding manufacturing locations in the future.”

Helpful Report

Posted 7 months ago

“I will likely throw the shirt away that I just bought, as it's not returnable. It's too long. And it's not very attractive. I hate the waste of money. I find the customer service of this company subpar too. They just aren't willing to work with you. Won't buy at this company again.”

Helpful Report

Posted 8 months ago

“Too small! I’m 6’0” and 220 lbs. I ordered an XL which normally fits. I guess when I lose 30 lbs it’ll fit.”

Helpful Report

Posted 8 months ago

“Not a good experience. Ultra slow shipping when compared to other cycling apparel companies including Voler. Ordered the same size bib short I've ordered for years, XL. The same day I ordered this pair I also ordered another pair from a different company. The Pactimo pair didn't come close to fitting properly...first time an XL didn't fit. The XL pair from the other company fit perfectly. Still waiting to recieve the replacement pair from Pactimo. Disappointed.”

Helpful Report

Posted 9 months ago

“My Pactimo aero-fit jersey is made with a material that is too stretchy. When I put my keys and an inner tube in the back pockets of the jersey, the bottom of the pockets sags down almost all the way to my saddle! Pactimo should not use such a stretchy material.”

Helpful Report

Posted 11 months ago

“I have been waiting for a package to be delivered for over a month. I am still not sure what exactly has been going on with my purchase.”

Helpful Report

Posted 11 months ago

“I didn’t realize how long it took to order something. It took nearly a week for my order to ship. I wasn’t expecting Amazon 2 day delivery but here in 2024 I thought it would be a little quicker.”

Helpful Report

Posted 11 months ago

“items do not fit unable to get return label Need refund”

Helpful Report

Posted 1 year ago

“i have not received my order”

Helpful Report

Posted 1 year ago

“Terrible customer service. Trying for a week to get my order number from them to do an exchange.”

Helpful Report

Posted 1 year ago

“Poor quality.”

Helpful Report

Posted 1 year ago

“Jersey was defective. Material did not come over zipper in one section. Return process required USPS trip. Never fun.”

Helpful Report

Posted 1 year ago

Pactimo is rated 4.8 based on 3,985 reviews