Pactimo Reviews

Name: Pactimo
Address: 3565 S. Yosemite St, Denver, Colorado
Rating: 4.80

4.8 Rating 3,986 Reviews

96 %

of reviewers recommend Pactimo

4.8

Based on 3,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

3037907807

Email:

help@pactimo.com

Location:

3565 S. Yosemite St,
Denver
Colorado
80237

Write Your review

Tell us how Pactimo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

521

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the mens summit 12 hour bib shorts, L sized. I'm 1.78m, 79 kg. I cycle some 200 km on road per week all year round, and every few months go to a longer brevet. I usually have some issues with the fit of cycling shirts as I also do a bit of weights/calistenics and have a slightly more muscular physique compared to your traditional stick-person cyclist, especially across the shoulders and arms, but it rarely extends to cycling bibs. This time, however, I did have quite a few problems with the 12h bibs. Based on the measurements, an L would have been a fairly loose fit on me, while an XL would look like a sack of potatoes, so I took the L. Shipping was very prompt, and once I tried it on it fit fairly tight (which, when I think about it, was a bit strange, since I have a bunch of other L sized bibs, such as Castelli, Assos and Nortwave primarily, and none of them felt so tight), but no issues were immediatelly apparent. However, the moment I started cycling, it started chaffing quite heavily on the top outer part of the left thigh - no matter what I did, it was always the same spot. It looked like something to do with the inner seam, since the model has fairly big loose seams on the inside, whereas pretty much all other bibs I have have much smaller seams that are fully sewn into the bibs. Potentially, the sizing was off, but that was what the sizing charts are supposed to be used for, and I remeasured myself at least a dozen times before buying... I wrote to customer support immediatelly after the first ride, but the moment I took the tags off for the ride, my return guarantee was void, and they only wrote back once recommending to wash it, since something might have been left after the production process. I tried washing it and riding several more times, but it all ended up the same - within 10 minutes I would have a very red and sore thigh. The company did not respond to my follow up emails. At best, I can resell these at half price, and even then it's unlikely anyone would buy it. At best, I can resell these at half price, and even then it's unlikely anyone would buy it. Worst 300 Eur spent in my life. Instead, I went and bought Assos Mille GTS Bib shorts L sized for 190 Eur, and they worked out much better. Not going to recommend Pactimo to any of my friends.”

Helpful Report

Posted 1 year ago

“I don't like the finishes on the seam, however the other MTB shorts are well finished, what can they do???”

Helpful Report

Posted 1 year ago

“So, this is an honest review of how I feel about Pactimo, it's my first time purchase and I really hope my feeling changes with the use of the Range Stratos Cargo Bibs that I purchased. The shorts performed extremely well when out on my first ride but when I returned home I noticed that there were loose threads that hadn't been trimmed back where the seams meet the leg gripper the bib shorts, both on the inside and outside. These shorts were over £170 so I didnt expect to find this finisihing issue, and I was concerned that the threads would start to unravel and the seams come apart. I contacted customer services with photo's of the threads and received a pretty dismissive reply from a member of Customer Service UK team, saying "I couldn’t really see where the stitching was unravelling" and "Please include all your contact details and order number as the number on the email you sent in does not correspond to an order." I included my Pactimo order number in the email I sent with the photo's but they did however agree to "assess your bibs under our warranty process". To me the response from the UK team seemed pretty dismissive, so I replied with some more detailed photo's of the frayed stitching and asked if I trim the threads will the shorts still be covered by the warranty. After 4 days I received a reply, much better than the first one, it was like a different person replied, but it was signed by the same person. Anyway, they have now said "Normally the thread should not be super long so if you wish to trim it further we will stand by a replacement should any problems arise with them on this occasion" I really hope the shorts do live up to the hype, this is why I bought them, but I do think the UK customer team could do with a bit of a refresher on their initial customer responses, it's left a bad taste in my mouth and I'm finding it hard to recommend Pactimo to friends, which is pretty rubbish for both me and Pactimo.”

Helpful Report

Posted 1 year ago

“I ordered a long sleeve lite weight jersey. I ordered one before, no problem. This was not aero fit. Worked out well for keeping me out of the AZ sun. Second jersey is MIA in shipping. Waiting for Pactimo.”

Helpful Report

Posted 1 year ago

“I have not worn these bibs 6 times and I have a hole.”

Helpful Report

Posted 1 year ago

“The sizing is always a gamble. Pactimo is inconsistent with each year. I have another base layer that fits snug while this one is looser fit. Also need some basic consistency and QA/QC on what they put out nowadays.”

Helpful Report

Posted 1 year ago

“Price point is exorbitant relative to quality. Price to cost ratio typifies corporate greed perpetuating exclusionary culture of cycling suppliers.”

Helpful Report

Posted 1 year ago

“The legs ride up on them. I used them for one ride, so I guess I have to eat them.”

Helpful Report

Posted 1 year ago

“Product duarability has not been good. Frequently out of stock of garments ocurrs. Return/exchange policy is good.”

Helpful Report

Posted 1 year ago

“Never got a reply requesting return of wool socks with goofy fit.”

Helpful Report

Posted 1 year ago

“The wind jacket was nice but way too small. I wear a women’s XL but you sizing is not true to size. I sent it back and order a men’s 2XL afraid it would be way too big but it was too small too. I wear a unisex L shirt but your jacket did not fit.”

Helpful Report

Posted 1 year ago

“The product was of good quality. However, first I was sent the wrong size. I returned that item, but in order to get the correct size the process in place to exchange was a pain. After I exchanged it with the size I ordered, the length and arms were correct but the fit was still off.”

Helpful Report

Posted 1 year ago

“Pactimo is great (most of the time).”

Helpful Report

Posted 1 year ago

“Ordered up a size as I can never tell what the fit will be like. I typically wear Medium tops. Ordered Large. It was so tight I could not even get it over my shoulders. I had to return it. It seems sizes are always a hit and miss for me when ordering Pactimo products.”

Helpful Report

Posted 1 year ago

“There sizes are all jacked up - stuff doesn't fit for what I normally wear....”

Helpful Report

Posted 1 year ago

“ordered Maui jersey. size 2XL. it fit like a M at best. I am 6' 0" and 212 lbs. Chest 45" Waist 39" Returned for refund. Customer service A+”

Helpful Report

Posted 1 year ago

“Bottom of my left leg had some pilling before I finished my first ride. I bought a cheaper Amazon brand and it’s held up much better than Pactimo. Although I felt pretty good on my ride, the quality is disappointing. I would not buy again, nor recommend.”

Helpful Report

Posted 2 years ago

“I found the sleeves a bit too long, but I couldn’t return it as it was a final sale. I wanted to like it as it seems constructed well, and very lightweight, but when I tried it out on a few rides (low eighties weather) I was quite disappointed in its sweat wicking ability, even compared to my much cheaper many years old nontechnical jersey. I felt like in a hot house wearing it, clammy and uncomfortable. I’ll probably reserve it for cooler weather.”

Helpful Report

Posted 2 years ago

“Can't use the one-size-fits-all cycling cap because it is too small”

Helpful Report

Posted 2 years ago

“While these shorts appear to be well-made. They are better suited for a trip to the coffee shop then for a mtn. bike ride. The first ride wearing then they ripped in two places. I have a pair of Sugoi shorts that are at least 15 yrs old and have not ripped yet. Charlie”

Helpful Report

Posted 2 years ago

Hey Charlie, Thanks for taking the time to write this review. We are bummed to hear that your purchase did not hold up as expected. Please reach out to our Customer Service Team at help@pactimo.com or give us a call at 877-291-6238. We want to make sure you love your Pactimo gear just as much as we do! We look forward to hearing from you soon. Kindly, Pactimo Retail Support

Posted 2 years ago

Pactimo is rated 4.8 based on 3,986 reviews