Pactimo Reviews

Name: Pactimo
Address: 3565 S. Yosemite St, Denver, Colorado
Rating: 4.80

4.8 Rating 4,301 Reviews

96 %

of reviewers recommend Pactimo

4.8

Based on 4,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

3037907807

Email:

help@pactimo.com

Location:

3565 S. Yosemite St,
Denver
Colorado
80237

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521

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 37.5 fabric is very breathable and lightweight. The fit is very good and true to size. Im 5'9" and weigh 175 lbs. Medium fits me well on the base layer and bib. Large fits me well on the aero jersey.”

Helpful Report

Posted 1 year ago

“Great cycling clothes”

Helpful Report

Posted 1 year ago

“Great quality fabrics with nice Elastic Interface chamois across the board. Sizing and fit is way more realistic for the average person compared to a lot of other brands!”

Helpful Report

Posted 1 year ago

“Quality of shorts was good, but had to size down to size Large. Customer service, however, was very poor. I was preparing for a week long ride, RAGBRAI. Placed a $300+ order on a Sunday evening, paid the extra for 2 day shipping. Notified later that evening that my order was packed and ready. Then it didnt move. Sent an email on Tuesday asking for an update, was told they would contact USPS to see what the status might be and they hoped it would deliver Wednesday as expected and let them know if I didnt see further tracking information by then. Called the customer service number, which rolls to voicemail and asked for updates/explanation and a return call. Never happened. Also left a message via FB messenger, again no response. Wednesday evening, received an email that my order had finally shipped and should be here Saturday. Again emailed back and called. Received an email the next day that they were bummed it took so long and were giving me a $10 store credit. They were also refunding my expedited shipping...but refunded less than I paid! So the original shipping would have been free, I paid for expedited, but still came up short. Back to the Saturday delivery - I had to leave for the ride Saturday morning. I paid a fee to USPS to have them hold the package so I could grab it first thing Saturday morning before hitting the road. Fortunately, that worked and I did get the shorts. But, I do not believe I should have had to resort to that nor pay the fee when I paid for 2 day shipping a week prior. All in all, Pactimo had multiple opportunities to practice excellent customer service. They could have responded by phone or a sincere email, which they failed to do. This was my first order with Pactimo, not sure I'd order again. As part of a large cycling community, unsure if I'd recommend someone to order based on the experience.”

Helpful Report

Posted 1 year ago

“First time customer. I've purchase several brands of cycling shorts over my 18 year cycling career. I was recommended this brand by a friend. I purchased the Summit Classic size small. The shorts started to fall apart after first use. (30 mile ride). I contacted customer service. They told me they would send me a replacement in 1 week. 2 weeks went by and I had to follow up with them. They still didn't have any in stock. I wore the shorts a 2nd time and they Fell apart even more. Customer service - we went back & forth on email for days, weeks, months, for resolution, me asking for 6 weeks when they will get my size back in stock, or if they could send me a different size. Which they never answered the questions. Weeks would go by and they wouldn't respond to emails, after I sent several asking for an update. After two months of waiting on a resolution they decided to ignore me completely. When I diputed the charge with my bank (for lack of resolution and defective product) Pactimo sent me a nasty & rude email. Terrible company. Would never do business with this operation.”

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Posted 1 year ago

“Good service and good products, only wish they were made in USA.”

Helpful Report

Posted 1 year ago

“I am very happy with the latest jersey that I ordered. I thought I had ordered the jersey with the white in it, but it was all blue, still happy with the jersey. I am glad that Pactimo accepted me as an Ambassdor!”

Helpful Report

Posted 1 year ago

“Have had some difficulties with the comfort of the chamoix early on. Everything else is great.”

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Posted 1 year ago

“Never diappoint.”

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Posted 1 year ago

“My Vector Pro Bibs are perfect for the hot Midwest heat. The bib material is a little bit lighter which means cooler in the heat and has a great chamois that allows you to be comfortable on rides.”

Helpful Report

Posted 1 year ago

“I ordered the Cargo bibs, the regular bibs, and a jersey. Once you figure out the size, I find the Bibs very comfortable. They are very good quality. The fabric is very light so I will see over time how it holds up. I will also say the exchange process was excellent. They will send the new item immediately before they even get the exchanged item back.”

Helpful Report

Posted 1 year ago

“Love the brand for several reasons: Great fit Trendy designs Great fabrics Amazing costumer service”

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Posted 1 year ago

“I bought this jacket to replace an old Pactimo jacket I had purchased years ago, which was discolored from laundering. The jacket is fantastic. It is a beautiful color. It is light weight. It is attractive. It is great.”

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Posted 1 year ago

“Great quality and value”

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Posted 1 year ago

“I've not been able to buy as many Pactimo items as I'd have liked over the years, because things last so well and I don't need to replace them!”

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Posted 1 year ago

“Good material and perfect fit”

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Posted 1 year ago

“Purchased the women's xs range trail light LS and the ultra lite jacket. Both arrived just in time and were perfect for biking in the Sierra Madre mountains during the rainy season in Mexico.”

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Posted 1 year ago

“I just purchase an aero jersey. I love it! Pactimo clothing is very good quality and it's why I own several of their garments.”

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Posted 1 year ago

“Very nice jersey. Sizing is a tad small. Had to size up from my regular size large- aero. 5 foot seven 170 lbs.”

Helpful Report

Posted 1 year ago

“Ive been wearing another cycling brand bibs that have just not worn well or be comfortable on long rides - 80+miles. Purchased Range Stratos Cargo Bibs and so far the chamois is one of the best I’ve had, so just purchased a 2nd pair.”

Helpful Report

Posted 1 year ago

Pactimo is rated 4.8 based on 4,301 reviews