“The item was exceptionally good value for money and arrived in excellent time.
However in the picture the logo was pink in colour. This was the reason I bought the item. When it arrived the logo was in red. Which was disappointing.”
Hi there Philippa,
Thank you for taking the time to leave us a review.
We're so happy that your order arrived with you in good time. However, we are sorry to hear that you have found the product image misleading, we will take a look at adjusting this. In the meantime, we would, of course, be happy to receive the item back for a full refund if this is what you would prefer.
Best wishes,
Paddle and Surf
“Repeated purchase of rash vest, excellent priced, quality product with quick delivery. Customer service is also top notch and what you would expect from online retailers, very helpful and responsive.
Highly recommended.”
“I purchased 3 snorkelling sets, 1 for me and 2 for my children.
We are very pleased with the products and the speedy service we received. We've been using our snorkelling sets In Greece and they are brilliant. They fit very well, are easily adjustable and have a great design overall.”
Hi there Aspasia,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you are all enjoying your snorkelling sets!
Best wishes,
Paddle and Surf
“After deliberating for weeks on what first SUP to buy and lots of research online, I called Paddle and Surf for some advice and thoughts. Sophie was extremely helpful and instrumental in helping me pretty much reach a decision and make a purchase during the time we spoke.
Ordered my Jobe Duna online and it arrived 24 hours later. A seamless online process to purchase but with the bonus of genuinely helpful staff. Sophie reminded me to make sure I registered for the additional 12 month warranty.
Always difficult to write a review on a new purchase as sometimes customer service is only really tested when things go wrong. However I feel confident Paddle and Surf would not fall short here either.
Highly recommend and will undoubtedly use again based on experience so far.”
“Bought several items from Paddle and Surf 1 of which was a Kayak which I've not used yet but will be over the weekend. Their service ease of buying and delivery is brilliant. Extremely quick delivery and all round have been left a Happy Customer indeed. Thankyou”
Hi there Dean,
Thank you for taking the time to leave us a review.
We are so happy that you are pleased with your purchases, and we hope that you enjoyed using your kayak over the weekend!
Best wishes,
Paddle and Surf
“Your customer service has been exceptional. I ordered children's wetsuits from you and was unsure about the sizing, I contacted your team who were super helpful and resulted in wetsuits that fitter perfectly.
Thank you very much for a great service.
Christine”
Hi there Christine,
Thank you so much for taking the time to leave us such a lovely review. We are so happy to hear that you found our Customer Service team helpful.
Best wishes,
Paddle and Surf
“Placed 2 separate orders over the last month and both arrived ahead of time. I had to contact customer service about a question and they were fantastic, listening to me and then providing the answer in a very positive way. Thoroughly recommend.”
