“Hello
I have had very good and professional communications with Painpod Australia however I’m very frustrated with the product I recently purchased/ received.
I purchased a knee sleeve and do not understand why there is only connector on the knee sleeve yet there was a connector cable supplied with 2 connectors.
It appears to randomly have a current running through the sleeve. The gel pads give a far stronger and even current. I’m having major surgery on my knee in 2 months.
I bought this product to assist my recovery. I use moisturiser to assist the conduction with minimal effect.
Please contact me to remedy this situation.
Corey”
Hi Corey, we are very sorry to hear that you are having some problems with your recently purchased Knee Sleeve. They do come singularly and need to be used with a pad (unless you have a pair of Knee Sleeves). That is why the cable supplied has 2 connectors. Our team will contact you to rectify this asap. All the best with your surgery and recovery!
