“I purchased a pair of winter Boots from Pajar, 1 zipper fell off and both boots had a Rip in them after 3-4 months of winter use. We paid $250 for these boots and thought because it’s a Canadian company they were built to last. Please do yourself a favour and buy anything else other than from this company.”
“All I can say is if you are thinking of purchasing something from this company DON’T! I wish I had read the reviews prior to buying a pair of boots. The boots did not fit so I returned them. I followed all of their instructions for returning. After not hearing back for several weeks I contacted them. Got an “auto reply” stating that they would look into it. It’s now been over a month and I still only get the same auto-reply for my inquiry as to where my refund is. I have never had such a terrible experience with a return. I did everything according to their instructions but cannot get my money back. The boots I returned were $400! Their products are expensive so beware if you are thinking of buying from them. I would recommend looking elsewhere!!!”
“I would give zero if that was possible. Ordered 2 jackets received 1 ten days later. Customer service via email is rude and just not helpful in tracking the other jacket. Going to call my bank and question the charge. Don't Buy from them online”
“Advertising a 10% discount on your first order...then when I order, " this code is not valid for this item"...
Really bad consumer service.
250$ boots...
Really cheap way to drag New customers.”
“Purchased expensive Madison winter boots that stated cushy wool insoles and wool-blend lining, instead the insoles and the lining is a blend of 60% synthetic wool and 40% polyacrylic, see attached photo. I am allergic to synthetic wool and was able to return the boots, but Pajar would not correct their misleading boot description and not provide a pre-paid shipping label. Stay away from Pajar.”
“They are selling boots with wool-blend insoles and lining, but in fact it’s all synthetic wool when you check the boot label. It’s a piece of chunk for $ 250 boots made in Romania and not in Canada.”
“I bought a Pajar puffer jacket a couple of months ago and noticed the lining is deteriorating. I sent photographs of the jacket to Pajar and requested a refund or replacement jacket. Pajar said I ‘mishandled’ the garment and could not help me. I asked what they mean by ‘mishandling’. They have not responded to my follow up emails for 3 weeks now. Pajar is trying to capitalize on using the maple leaf as their emblem and promoting that they are ‘Canadian’ while their products are made in China and of poor quality. I will never buy a Pajar product again nor recommend to anyone.”
“I purchased a pair of Trooper boots from Pajar on Black Friday 2022, and after receiving the boots and wearing them around 10 times in 14 days, the waterproofing was compromised, the sole detached from the leather on both boots. After contacting Pajar for warranty (mind you, they claim a 90 days warranty), they shifted the blame on me , my style of walking this n that).
DO NOT BUY THESE PRODUCTS FROM PAJAR, poor labour and poor materials are used, but at a premium price.
These boots became useless due to waterproofing being compromised in less than 2 weeks.”
““The worst company forever 😪
I purchased a Jacket and realized their size M ( all of my jackets are M) is too big for me so I decided to return it.
1. You cannot return to store, and you have to send it by a courier on your own expenses.
2. You have to wait for ever to get refunded.
I had to contact them morethen 10 times so far , and almost 6 weeks not refund yet.
This is never happen in my life.. Pajar is scams.”
“Reached out to customer support needing a boot size exchange.
Three weeks later I still have not heard back from them.
Basically I paid $300 for a pair of boots that are too big and I cannot get the company to respond to me.
Never again will I do business with a company I am not familiar with. Lesson learned.”
“bought some boots online, gorgeous boots but arrived 2 weeks after due date and the box was so battered and torn theres no way i could gift as new. When enquiring about the return process I was informed that i have to pay to send back and regarding the delay and state of the box i was told "its not our fault what UPS does" and also "it's just a box, we have plenty, we will repackage them and sell them again". all this is in email so i have retained them. I have asked 6 or 7 times for the contact details of senior customer service people and my requests are just totally ignored. So frustrating, So ignorant and i will NEVER buy from Pajar ever again”
“I bought expensive winter boots from them and not even a year later, the sole is separating from the rest of the boot and the seams in general are cheap. I cannot belive that after only one year, I have these issues, considering that Pajar has a reputation as a supposed high quality brand withitems that last a long time. On top of that, their warranty is only 6 months and there is no waantee for p^roducts purchased in store. CHEAP BOOTS FOR A PREMIUM PRICE. DO NOT BUY.”
“The worst company ever!
If you're planning to purchase anything from Pajar website, you'd better think twice.
I purchased a Jacket and realized it was cheaper at the store, so I decided to return it in the same package I received, without opening it.
1. You cannot return to store, and you have to send it by a courier on your own expenses.
2. You have to wait for ever to get refunded.
I had to contact them 20 times, and it took them more than 3 weeks to refund for an item which was not even took out of original package!
They make the process so difficult so that you give up. What kind of retail company makes you pay for the return? Even so, why the refund process is so damn complicated? Any legitimate company would let you bring it to a store or something!
I hate their company and I'd never recommend this company to anyone!”
“Je passe une commande le 18 novembre 2022 pour une livraison entre 3 et 5 jours ouvrés maxi. Depuis, je n'arrête pas de recevoir des mails comme quoi ma commande a été expédiée, et chaque jour on m'annoce une livraison pour le lendemain... Quoi qu'il en soit nous sommes le 8 décembre et le produit n'a toujours pas été livré. Maintenant, Pajar n'apprécie pas que je leur dise que rien n'est respecté, ils m'ont demandé de ne plus leur écrire... J'adore, donc en conclusion, ils sont nuls, désagréables, ils n'assument pas et ils passent par un prestataire tout aussi mauvais (Fedex, qui se ressemble, s'assemble...). Donc honteux. J.A.DEFLANDRE (j'assume)”
