“All I can say is if you are thinking of purchasing something from this company DON’T! I wish I had read the reviews prior to buying a pair of boots. The boots did not fit so I returned them. I followed all of their instructions for returning. After not hearing back for several weeks I contacted them. Got an “auto reply” stating that they would look into it. It’s now been over a month and I still only get the same auto-reply for my inquiry as to where my refund is. I have never had such a terrible experience with a return. I did everything according to their instructions but cannot get my money back. The boots I returned were $400! Their products are expensive so beware if you are thinking of buying from them. I would recommend looking elsewhere!!!”
“I never in my life thought that a big and well known company is actually a SCAM!! You either don't receive your order or if you have to return and you send them back the product, they just ignore it and return your item back to you with the note that receiver didn't want a product. WHAT IS THAT!!!!
I didn't learn from past experience with the mama I repeated the mistake again. Never ever purchase from this company! If you think you will be able to contact costumer service, dream on!”
“Placed an order at the beginning of February 2024. Received 1 out of 2 items ordered.
Called and emailed and no one responds. Would NEVER order directly from this company again. I have quite a few Pajar products and am happy with them, but I ordered through another company(TSC). Not sure if I would ever purchase a Pajar product again due to their lack of customer service. Customers keep your company successful Pajar. Without us, you are nothing.”
“Customer service is terrible. I am missing items I aid for and thee in nobody to communicate with. I have called and emailed multiple times with no response or help.
I tried to open a return and the portal claims my order cannot be found.
Really bad. Never again.”
“If I could give my experience 0 stars I would! Beware of online purchases and returns. First, you can never speak with anyone on the phone, nor do they return your calls. Secondly, getting anyone to respond to your emails is also a joke. They send an automatic response saying they received your email, then maybe a week later a person actually may respond, but don't hold your breath. I'm still awaiting an email response to an email sent 2/14/24!
This was by far the worst online purchase experience I've ever been apart of!”
“Terrible customer service. Be aware they do not provide return labels, you must pay for return shipping and it is expensive. Still no refunds. Called and left 2 voice messages no one called back. Sent over 6 emails to request a return label for my 2 items no response and no acknowledgment. Although I used to like their products, this horrible customer service is definitely a trigger for me not to buy from them anymore. Now i am stuck with 2 items that don't fit cannot exchange or return so that they can refund me. they just don't respond! it is not worth it!”
“Do not buy anything from these scammers. Bought the wrong size of boots, sent them back and I was never refunded. All email are answered sort of " our accounting department will refund you, bla, bla.." Just scammers, not a serious company. Stay away!”
“literally the WORST CUSTOMER SERVICE I have ever experienced. They are rude, mean, and don't care about their customers. 2 months later and refunds still have not been processed. There are so many other boot companies, don't waste your time on this awful company.”
“I purchased a pair of winter Boots from Pajar, 1 zipper fell off and both boots had a Rip in them after 3-4 months of winter use. We paid $250 for these boots and thought because it’s a Canadian company they were built to last. Please do yourself a favour and buy anything else other than from this company.”
“Purchased expensive Madison winter boots that stated cushy wool insoles and wool-blend lining, instead the insoles and the lining is a blend of 60% synthetic wool and 40% polyacrylic, see attached photo. I am allergic to synthetic wool and was able to return the boots, but Pajar would not correct their misleading boot description and not provide a pre-paid shipping label. Stay away from Pajar.”
““The worst company forever 😪
I purchased a Jacket and realized their size M ( all of my jackets are M) is too big for me so I decided to return it.
1. You cannot return to store, and you have to send it by a courier on your own expenses.
2. You have to wait for ever to get refunded.
I had to contact them morethen 10 times so far , and almost 6 weeks not refund yet.
This is never happen in my life.. Pajar is scams.”
“Reached out to customer support needing a boot size exchange.
Three weeks later I still have not heard back from them.
Basically I paid $300 for a pair of boots that are too big and I cannot get the company to respond to me.
Never again will I do business with a company I am not familiar with. Lesson learned.”
“I bought expensive winter boots from them and not even a year later, the sole is separating from the rest of the boot and the seams in general are cheap. I cannot belive that after only one year, I have these issues, considering that Pajar has a reputation as a supposed high quality brand withitems that last a long time. On top of that, their warranty is only 6 months and there is no waantee for p^roducts purchased in store. CHEAP BOOTS FOR A PREMIUM PRICE. DO NOT BUY.”
“Je passe une commande le 18 novembre 2022 pour une livraison entre 3 et 5 jours ouvrés maxi. Depuis, je n'arrête pas de recevoir des mails comme quoi ma commande a été expédiée, et chaque jour on m'annoce une livraison pour le lendemain... Quoi qu'il en soit nous sommes le 8 décembre et le produit n'a toujours pas été livré. Maintenant, Pajar n'apprécie pas que je leur dise que rien n'est respecté, ils m'ont demandé de ne plus leur écrire... J'adore, donc en conclusion, ils sont nuls, désagréables, ils n'assument pas et ils passent par un prestataire tout aussi mauvais (Fedex, qui se ressemble, s'assemble...). Donc honteux. J.A.DEFLANDRE (j'assume)”
“I purchased a pair of Pajar boots from Sail on Tuesday. I was looking for a light weight warm boot for work as I am outdoors quite a bit and these fit the bill. I have worn them for two days and they are NOT rated to -30. It is -10 degrees and my feet are FREEZING even though I am wearing a pair of wool socks! NOT WORTH THE MONEY. I recommend you purchase a boot by Sorel.”
