PalmFlex Reviews

Name: PalmFlex
Rating: 4.77

4.8 Rating 776 Reviews

94 %

of reviewers recommend PalmFlex

4.8

Based on 776 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good prices and selection. I just placed an order with palmflex and I hope everything goes well because the last time I ordered from palmflex my credit card info was leaked and someone tried making online purchases with it. I understand that palmflex has taken measures to prevent this from happening again but if it does I will no longer order from palmflex and advise others to do the same.”

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Posted 1 month ago

We’re very sorry you experienced this. After resolving the issue earlier this year, we strengthened access controls and security monitoring and implemented additional safeguards. Protecting our customers’ information is extremely important to us, and we appreciate you giving PalmFlex another opportunity to serve you.

Posted 2 weeks ago

“Never received gloves”

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Posted 4 months ago

We’re sorry your original shipment was lost in transit. Delivery issues are rare but occasionally occur. We promptly sent a replacement order, and we’re glad to hear the gloves arrived and met your expectations!

Posted 3 months ago

“Didn't send me a packing slip”

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Posted 1 year ago

“placed order and sent request to get shipped out quicker and never got a response. looking at order on line it does not even show shipped yet. Not very good customer service.”

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Posted 1 year ago

Hi Danny, we've reached out several times to try to remedy your concern. We see that your order was delivered 5 business days after it was placed, which is consistent with the 4-7 business day window that we share on our website. You can learn more about our shipping policy here: https://www.palmflex.com/shipping-information.html. We hope this information helps and that you enjoy your gloves!

Posted 1 year ago

“Sorry but the gloves I ordered in large seem to be medium’s and don’t fit well at all Not sure what the next step is but they are definitely not the right size”

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Posted 3 years ago

“They set the wrong size I ordered small they sent xL”

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Posted 3 years ago

We apologize for this inconvenience. We ship directly through our vendors and they rarely make this mistake. We will contact them and get this resolved for you as soon as possible.

Posted 3 years ago

“Shipping for gloves is outrageous. PalmFlex charges shipping costs for each brand of glove ordered separately, if that glove brand has to come from another manufacturer. I had a much larger order, but decided to purchase the other items I needed from other sources because each item in my cart had a $30 shipping charge.”

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Posted 3 years ago

Thank you for your feedback. We offer free shipping over $80 storewide regardless of how many brands you select, however this offer excludes Alaska and Hawaii, as our website states. Since you live in Alaska and our manufacturers ship from different warehouses, unfortunately each brand would have its own shipping cost in your case. Our customer service team would be happy to assist you with finding gloves under one brand to lower your shipping costs. We hope this information is helpful!

Posted 3 years ago

“A week has passed and I still haven’t received a tracking email.”

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Posted 4 years ago

“I entered a promo code and was discounted the 10 percent. The order was processed. Then i get a email saying the prmo code was for $200 and my order is going to be canceled. I shouldn't be able to enter the code and it be processed if it isnt allowed. I didn't see anything saying a minimum of $200. I'll shop somewhere else”

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Posted 4 years ago

Hi Kyle, the coupon was shared exclusively through our email newsletter. The subject line said "Take 10% off orders $200+", and it was repeated again in the body of the email. It doesn't appear that you are one of our subscribers, so it's unclear how you acquired the coupon in the first place. In any event, the minimum was clearly stated in the email. We hope this clears things up.

Posted 4 years ago

“I've asked for an invoice for credit card charges multiple times, and have not received a response.”

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Posted 4 years ago

“They emailed me 10 days after purchase to told they're out of stock, of course I had a refund but I cannot afford the fact they took more than a week to let me know I won't have my order delivered.”

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Posted 4 years ago

We're very sorry you had to wait so long to be notified. Due to high demand, global supply chain issues, and manufacturing labor shortages, a couple of our vendors have been slow to update us on product backorders. To make up for this inconvenience, we have emailed you a 10% off coupon for your next order. If you need further assistance, please do not hesitate to contact us.

Posted 4 years ago

“eight days after I placed my order I get a note that the product is discontinued. Great.”

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Posted 4 years ago

“YOUR COMPUTERS NEED UPGRADING. MY SISTER USES HER P O BOX INSTEAD OF OUR PHYSICAL. THE COMPUTER WOULD NOT TAKE HER CREDIT CARD DUE TO THE ADDRESS WAS DIFFERENT. ON THE WEB IT WANTS A PHYSICAL ADDRESS. SO THIS SHOULD BE CHANGED. IF SOMEONE WANTS TO USE A POST OFFICE BOX THEY SHOULD BE ABLE TO. THERE HAS BEEN MAIL THEFT IN OUR COMMUNITY THATS WHY SHE USES A PO BOX”

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Posted 5 years ago

Thank you for your feedback. We drop ship and our vendors won't ship to a PO Box, so unfortunately it is out of our control. This is why we only ship to physical addresses. We apologize for the inconvenience.

Posted 5 years ago

PalmFlex is rated 4.8 based on 776 reviews