PalmFlex Reviews

Name: PalmFlex
Rating: 4.72

4.7 Rating 495 Reviews

93 %

of reviewers recommend PalmFlex

4.7

Based on 495 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gloves are too large. Have purchased this same size in past didn't have a problem. I now have 2 dozen gloves that don't fit. Even followed sizing chart. Will return if at all possible. We shall see if the return process is easy and whether I will have to pay to return them.”

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Posted 4 months ago

“Part of the order was delayed, and I was sent someone else's order of 3/8's nylon rope. The rest of my shipment arrived eventually. They have asked me to return the rope but have not sent shipping labels or an rma number. And honestly, a coupon or discount for any future purchases would be appreciated for my time.”

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Posted 1 year ago

“I don't like the way I was treated when I called to place an order. I ended up placing the order online. I found another company and after 7 years will be moving to them for next time.”

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Posted 1 year ago

Hi, we're sorry you didn't have a positive experience with our customer service. We believe there must have been a miscommunication -- we were under the impression that you wanted assistance with placing an order online, however we would have been happy to place the order for you over the phone. We've emailed you directly with the hope to resolve this issue. Thank you.

Posted 1 year ago

“Would like if it showed if an item is in stock or not or we would get notice of shipping time, lead time, or if it is out of stock and back-ordered. Also, think we should be able to get a bulk order discount and still be able to use the coupon code you send.”

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Posted 1 year ago

“I'm not very happy with PalmFlex. The gloves I ordered are back-ordered with no delivery yet in sight, but they charged my credit card for the order as soon as it was placed. That is not an acceptable business practice in my book. You shouldn't have to pay until your order is filled. In addition, the day after my order, my credit card information was used in an attempt to make a large fraudulent purchase from a foreign country. I use the card sparingly so I'm pretty sure PalmFlex was the source of the leak. I don't think I'll be ordering anything from them again.”

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Posted 1 year ago

We apologize for the inconvenience regarding the back-ordered item. Unfortunately due to global supply chain challenges, sometimes we are not notified by our vendors that an item is on backorder until after an order is placed. In these cases, it is our policy to immediately contact the customer, provide an estimated delivery date, and offer the option of a refund. We will continue to do everything we can to fulfill the order as quickly as possible. We are also sorry to hear your credit card was compromised, but we can assure you this was not affiliated with PalmFlex. We take customers' security and privacy incredibly seriously, which is why all sensitive information entered on our site is encrypted and transmitted securely through our PCI Level 1 (highest) certified payment processor. Please refer to our Privacy Policy for further information: https://www.palmflex.com/palmflex-privacy-notice.html.

Posted 1 year ago

“I have still not received this order”

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Posted 2 years ago

We apologize for the inconvenience. We've attempted to contact you numerous times regarding current delays with Majestic items. Per our email, the estimated delivery is March 23rd. If you'd prefer not to wait, you can cancel your order and we will issue a full refund. If you have any questions, please don't hesitate to contact us. Thank you.

Posted 2 years ago

PalmFlex is rated 4.7 based on 495 reviews