Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

Questions

Metrics

4.7

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a 12 month subscription based on my envy of the November 2020 box which was amazing. I have been a bit disappointed to be honest with the quality (e.g. pens that don't work properly) and while each design is different there is a lot of repetition of the same kind of stationary if you are a monthly subscriber.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave your review and for your feedback. We're very sorry to hear that you have been disappointed with your boxes so far and feel that there has been repetition with the items included, as well as some items not being of the highest quality. Our subscriber's opinions on the boxes are really important to us and if there is ever anything you feel isn't working we'd always encourage you to get in touch so we can see if there is anything we can change to try and improve the boxes. A member of our team is going to be in touch via help@papergang.com to look into this further with you. The Papergang Team

Posted 3 years ago

“hello i would like to stop my membership to you i love it but it enough for now thank you best rachel@roxarc.com rachel warchawski”

Helpful Report

Posted 3 years ago

“i haven't received any of my packages”

Helpful Report

Posted 3 years ago

Hello Daniela Thank you for your review. We're really sorry to hear that your boxes have yet to arrive. Please, accept my apologies for this and the disappointment caused. I can see that you contacted our team via email regarding this issue yesterday. A member of our team has now replied to your email via help@papergang.com with a solution to this issue. Apologies, again for any disappointment caused. The Papergang Team

Posted 3 years ago

“Keep doing what you're doing! :)”

Helpful Report

Posted 3 years ago

Hello Robyn Thank you for taking the time to leave your review, it's great to hear that you are enjoying the boxes :). The Papergang Team

Posted 3 years ago

“I love the unique products you get in these boxes. Every month is a new theme and artist. And they do a great job of mixing up the types of things you receive and timing when to refill things like their beautiful planners and notepads. I also love that they give you a chance to preview the box ahead of time to decide if you want to skip or not. This comes in handy, not because you won't like each box, but in case you have too much of of one thing because you haven't had the chance to use it yet.”

Helpful Report

Posted 3 years ago

Hello Emily Thank you for taking the time to leave your review. It's fantastic to hear how much you have been enjoying the boxes, especially the variety. We try to ensure our boxes are as varied as possible, so it's always lovely to hear that this feels the same for our subscribers. Thank you also for your feedback about the new preview process. This seems to be going down really well since we introduced it. The Papergang Team

Posted 3 years ago

“This is the most exciting thing to show up in my box all year! The variety of products is great, the QUALITY is amazing and I can't wait for next month!”

Helpful Report

Posted 3 years ago

Hello Sarah Thank you so much for your lovely review and the great feedback. We're delighted to hear that you are enjoying the boxes and that you feel the quality of the items is one of the best parts of the boxes. I have made sure to pass this on to our creative team who design them, as they will be really happy to hear this. The Papergang Team

Posted 3 years ago

“i'm very satisfied!”

Helpful Report

Posted 3 years ago

What great feedback Alice! We appreciate you taking the time to share your comments with us. The Papergang Team

Posted 3 years ago

“I've loved almost every box!”

Helpful Report

Posted 3 years ago

Hello Shannon Thank you for your feedback. We're really happy to hear that you have loved most of the boxes. However, we're sorry to hear that some of them might not have been the best fit. A member of our team is going to be in touch via help@papergang .com as we'd love to hear what we could improve about the boxes that weren't a good fit. The Papergang Team

Posted 3 years ago

“A gift for myself every month and I looove that!”

Helpful Report

Posted 3 years ago

Hello Marie Thank you for your review. You can never beat a gift to yourself :). The Papergang Team

Posted 3 years ago

“It is very Nice things in the boxes. I like it very much. Hopefully no problem with taxes and Brexit.”

Helpful Report

Posted 3 years ago

Hello Lone Thank you for your review, we're delighted to hear that you are enjoying the boxes so far. I'm happy to confirm that we are working on getting the customs charges for all of the Papergang boxes pre-paid before they are sent out so there shouldn't be any repercussions or changes to the payment structure because of Brexit. The Papergang Team

Posted 3 years ago

“I love the feeling of being a papergangster! There is a random day of the month were i will get home to find a surprise stationery box for me! That feeling is just so awesome! Also the quality of the products and the thought of sending different products every month to avoid having too much of something is a perfect balance! :)”

Helpful Report

Posted 3 years ago

Hello Margarida Thank you for taking the time to leave your review. It's great to hear that you are happy with the boxes so far and that the quality of the products is always a positive :). The Papergang Team

Posted 3 years ago

“I love it! I just wish there was more diversity in the items. There is more to stationary than note pads and enveloppes! Think quills, sealing wax, seals, ink, various types of paper, there is so much more to it than just.. printer paper and inkgel pens”

Helpful Report

Posted 3 years ago

“I absolutely love this box subscription. Every month there's a new theme with original stationery delivered right to my doors. Every box is so unique. It makes my heart melt when I open one of the boxes. I call it happiness in a box.”

Helpful Report

Posted 3 years ago

Hello Licia, Thank you for your lovely feedback. It's great to hear that you're enjoying the boxes each month. The Papergang Team

Posted 3 years ago

“I’m enjoying my subscription with papergang. The boxes are creative and fun. Although sometimes the contents came be a repetition, but with different design. Still a favorite from a UK subscription!”

Helpful Report

Posted 3 years ago

Hello Thank you for taking the time to leave your review and also for the great feedback. We're sorry to hear that you feel some of the items can be repetitive. We are always looking for insight from our subscribers as to what is and isn't working. We'd love to hear what you'd like to see included in the boxes in the future if you wanted to drop us an email via help@papergang.com? The Papergang Team

Posted 3 years ago

“I love it”

Helpful Report

Posted 3 years ago

What great feedback Rose-Marie! We appreciate you taking the time to share your comments with us. The Papergang Team

Posted 3 years ago

“I’ve really been enjoying my papergang box every month. It feels like a special treat every time it arrives. The items are always high quality and beautifully designed.”

Helpful Report

Posted 3 years ago

Hello Anna Thank you for your review and for the great feedback. It's so lovely to hear that you feel the products are of high quality and beautifully designed. The Papergang Team

Posted 3 years ago

“I love receiving my box each month. Even if it's not for me, I gift them to my friends and family. The one time my box went astray, things were very quickly remedy and customer services was a joy. Thank you. X”

Helpful Report

Posted 3 years ago

Hello Jo Thank you for taking the time to leave your review and for the lovely feedback. We always try to ensure our subscribers receive the best possible customer service so it's great to hear you received this when needed :). The Papergang Team

Posted 3 years ago

“Beautiful products to use or pass on as gifts.”

Helpful Report

Posted 3 years ago

Hello Sara Thank you for your lovely feedback. We're delighted to hear that you think the products are beautiful and that they work as good gifts :). The Papergang Team

Posted 3 years ago

“The boxes are great, the designs are so cute! I only wish there was more ‘useable’ stationary, daily notepads and pens etc.”

Helpful Report

Posted 3 years ago

Hello Laura Thank you for your review and also for your feedback on the kind of items you would like to see included in the boxes going forward. I do know that we have both notepads and pens included in the pipeline for future boxes. Nevertheless, I have made sure to pass on your feedback to our creative team. We do try to mix up the variety of products included as much as possible. But we can certainly look at including more of these items. If there was anything else you would like to see us include in the boxes we always welcome our subscriber's input and would love to hear from you with any further feedback. You can always reach our team via help@papergang.com The Papergang Team

Posted 3 years ago

“I am really satisfied, I have just one suggestion - less pencils, more pens. Thanks :)”

Helpful Report

Posted 3 years ago

Hello Linda Thank you for your review and for your feedback about the pens and pencils in the boxes. We do have pens in the pipeline for future boxes, however, I have made sure to pass on your feedback to our creative team who design the boxes. The Papergang Team

Posted 3 years ago

Papergang is rated 4.7 based on 1,553 reviews