Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

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Metrics

4.7

Based on 1,553 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mostly useless things are arriving in the monthly subscription, often with crazy design, yet extremely expensive.”

Helpful Report

Posted 1 year ago

“Sadly as I do not grow veg/flowers,grow planner/template is completely wasted and I was very disappointed as there was very little else in it. I think this has caused me to reassess my subscription sadly.”

Helpful Report

Posted 1 year ago

Hello Nikki, Thank you for your review. We're sorry to hear that you felt that the grower's journal was a waste for you, and that you didn't enjoy the rest of the five items in the box. We hope you will give us the chance to regain your confidence with a future box. Thank you The Papergang Team

Posted 1 year ago

“Not into gardening or plants, so the journal was useless to me. Very disappointing.”

Helpful Report

Posted 1 year ago

Hello Salena, Thank you for your review. We're sorry to hear that you felt so disappointed by this box. We hope the next box on the subscription will be a better fit for you. Thank you The Papergang Team

Posted 1 year ago

“Very disappointed with the Eden package. Not interested in copybook re plant growth. Also, pen (not clear if it was a pen or marker as it didn't work & ended up in the bin).”

Helpful Report

Posted 1 year ago

Hello Áine, Thank you for your review. We're sorry to hear that you were disappointed by this Papergang box and that there was an issue with the pen. If there are ever issues like this with your box, please do contact our lovely customer service team at help@papergang.com as they will always be very happy to help. Thank you The Papergang Team

Posted 1 year ago

“very poor compering to the other packs...”

Helpful Report

Posted 2 years ago

Hello Dikla, Thank you for your review and this feedback. We're very sorry to hear that you felt the most recent box was poor, and we'd like to hear more about what you felt went wrong with this box in particular. A member of our customer service team will contact you today to find out if there's anything we can do to make this right for you. Thank you The Papergang Team

Posted 2 years ago

“I think as an adult there’s only so many colouring pencils, stickers & sticky notes I can use. I’ve now cancelled my subscription.”

Helpful Report

Posted 2 years ago

Hello Laura, Thank you for taking the time to leave this review. We're very sorry to hear that you've decided to cancel your subscription. We sincerely hope that you enjoyed the previous boxes you received over your time with us, and thank you for being part of Papergang. The Papergang Team

Posted 2 years ago

“I have emailed 4 times now to say I haven't received 3 months of orders and suddenly receiving them again now but I have had no response from anyone, poor customer service and I shall be cancelling my subscription as this does not seem to be being addressed what so ever , very rude.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to share your review with us and for your feedback. Please, accept our apologies that a number of your boxes have yet to arrive. After checking our email system we sadly, can't seem to find any previous emails from your email address. This is the reason we haven't responded to the emails you have sent. However, I can confirm that a member of our team is going to be in touch within the next 10 minutes to resolve this issue. The Papergang Team

Posted 2 years ago

“I want to cancel my subscription plz”

Helpful Report

Posted 2 years ago

Hi Moran, Thank you for taking the time to leave your review, we are sorry to hear you would like to cancel your subscription with Papergang. A member of our team will be in touch via email within the next 30 minutes to assist you with the cancellation. Kind regards, The Papergang Team

Posted 2 years ago

“i haven't received any of my packages”

Helpful Report

Posted 2 years ago

Hello Daniela Thank you for your review. We're really sorry to hear that your boxes have yet to arrive. Please, accept my apologies for this and the disappointment caused. I can see that you contacted our team via email regarding this issue yesterday. A member of our team has now replied to your email via help@papergang.com with a solution to this issue. Apologies, again for any disappointment caused. The Papergang Team

Posted 2 years ago

“What an absolute waste of money this is!!! The box came with an ugly orange sticker....which was not easy to come off & when it did, it took bits of the box with it!! Inside, the contents were shocking! Very poor quality items! I could have bought better at Home Bargains or Poundland! Very disappointed and very angry!!”

Helpful Report

Posted 2 years ago

We're sorry to hear you did not like our Fish Friends box. It was a hugely popular box at the time, so much so that we made it available via our new, 'Pick your 1st box' service. We certainly take on board your feedback in regards to the label that seals the box shut during transit. There will almost certainly be a way to ensure those who would like to keep the box in perfect condition are given the option - we will go back to the drawing board. We can always do better so thanks again for taking the time to offer your feedback. Papergang

Posted 2 years ago

“I think oh dear summarises it well. You have stopped listening to customers , the quality of the boxes is significantly declining and your customer service very poor”

Helpful Report

Posted 3 years ago

Hello Lauren, Thank you for taking the time to leave your review. Please, accept my sincere apologies for any disappointment caused by the boxes you have received or by our customer service. I can confirm that we always listen to our customer feedback and encourage our customers to share their thoughts on the boxes while making us aware of anything they feel we could improve upon. We understand that it's always going to be difficult to ensure that the boxes released every month meet each of our customer's individual needs. Nevertheless, we would love to hear from you on what you feel we could improve about the boxes. You can reach our team via help@papergang.com Thank you, The Papergang Team

Posted 2 years ago

“I took out this subscription with the idea that I could keep some of them for birthday gifts. However, when my first delivery arrived, the beautiful box was also the packaging, and had a delivery sticker and postage sticker on the front. It was also really grubby after being tossed around in the delivery van. To open it, you have to pull a rip cord right down one side which ruins the box completely. So I can't even use the box for anything else. The pen, ruler and scissors were nice, but nothing special, then there was a notepad and 1 sheet of wrapping paper. Really not worth the money. I can't give them as gifts with postage labels stuck all over them and they're too expensive to buy every month for myself so I've cancelled the subscription. Such a shame, if it was in a reusable box that was delivered in outer packaging, it would make a nice gift.”

Helpful Report

Posted 3 years ago

“I ordered my first box on Dec 7th and set up a subscription. That box never arrived and then money was direct debited for the second at the beginning of January & that also has not arrived. So disappointing. I emailed several times and got a reply saying to track my package but when you pressed the link it said no information available. I finally asked for a refund on December's box and had to request my subscription be cancelled as you cannot do it yourself online. That's very poor! Really disappointed as the boxes look lovely but having paid for 2, nearly 3 months later, I've received none. What a shame :-(”

Helpful Report

Posted 3 years ago

“The delivery is awful. Last month I haven’t received and the new one has been billed for. So 2 outstanding and it took quite a long time to receive the first. I’m going to cancel.”

Helpful Report

Posted 3 years ago

“I don't have news where my box is, I bought it on November 27 and it is December 21. The tracking number they gave me says it has no record.”

Helpful Report

Posted 3 years ago

“Box arrived this morning. The calendar has two January's and no February. Clearly no attention to detail. Basic error, disappointing.”

Helpful Report

Posted 3 years ago

“Not only I recieved the box a month late but also, they charged me the following month after having agreed to cancel my subscription (and after having recieved written confirmation regarding the cancellation). Plus, the contents were rather disappointing consisting mainly on a few xmas cards.”

Helpful Report

Posted 3 years ago

“I cancelled in July, and then in September they started taking payments again, telling me I’d only paused it - i didn’t want any more as they kept sending to do lists every month, so I know this is not the case, but refund was refused despite this money being wrongfully debited. Very unsatisfactory customer service handling and repetitive items, and no guarantee you’ve cancelled when you think you have via the website.”

Helpful Report

Posted 3 years ago

Hello Lauren, Thank you for taking the time to leave your review. We're extremely sorry for any inconvenience this has been caused by your September renewal and payment which was taken, for this months box. We can see this has been discussed in great detail with the team and are really sorry you are unsatisfied with the outcome. The subscription was skipped on the 26th of July opposed to being cancelled. This therefore meant the August renewal was skipped and no payment taken, but continued as normal from the 1st of September. At this stage we are unable to cancel and refund the September box which has been processed, but you are more than welcome to return the September box once received for a full refund. Details on preventing your subscription from renewing are available within our FAQ's and must be done so prior to the 1st of the month. https://papergang.ohhdeer.com/faq If there is anything further the team can assist with, please don't hesitate to contact us directly on papergang@ohhdeer.com Kind regards, Papergang

Posted 3 years ago

“Totally waste of money. Clicked to pay 7.00 they took 21 ..promised refund , but then just continued to renew ! What don’t they understand . Pretty sure the comments are fake”

Helpful Report

Posted 3 years ago

Hello Gillian, Thank you for taking the time to leave your review. We can confirm the payment taken has been discussed in great detail via email with the team and has since been resolved in full, with a refund being issued. The unexpected payment amount which was taken, was due to subscribing to the service twice. So there was the initial £7 along with the £14 for the second box purchased. We are pleased we have since been able to resolve this in full for you and apologise for any inconvenience this caused. If there is anything further the team can assist with, please don't hesitate to contact us directly on papergang@ohhdeer.com. Kind regards, Papergang

Posted 3 years ago

“Appalling customer service. Item arrived damaged and open in a Royal Mail bag apologising. Company wanted me to pay for postage to return item.”

Helpful Report

Posted 3 years ago

Hello Clare, we appreciate you taking the time to leave your feedback which is extremely helpful for us, to enable us to make changes an improvements where required. Our sincere apologise that there was a problem with your recent box received, which was returned for a full refund. The communication you had with the team has been reviewed and we can see a full refund was issued, along with the postage you paid to return the box. We are therefore pleased this has since been resolved in full and you are not out of pocket, for the damage box which was received. We're really sorry once again for any inconvenience this caused and if there is anything further we can assist with, please don't hesitate to contact us directly on papergang@ohhdeer.com. Kind regards, Ohh Deer

Posted 3 years ago

Papergang is rated 4.7 based on 1,553 reviews