Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

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Metrics

4.7

Based on 1,553 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt this was a poorly compiled box. Garish graphics, poor quality. A box that relates to LGBT. I didn't feel this content related to the wider audience. I would not describe this as a full box. A sticker sheets, sew on badge, pin. A note book which looks more like a maths book with poor paper quality. Definitely not worth £14.99! I want a refund.”

Helpful Report

Posted 3 years ago

Hello Cordelia, we appreciate you taking the time to leave your feedback. We can see direct communication has been made with the customer service team, in regards to the box received. This can be returned, as per the email instructions on the 16th of June for a refund. Kind regards, Ohh Deer

Posted 3 years ago

“I got a very negative experience with this company.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We're really sorry to see your comments, on your experience with our Papergang subscription service . Your emails with the customer service team have been reviewed and it does appear you were trying to obtain an offer, which was only available to customer within the UK. We're extremely sorry for any disappointment which was caused by this and we really hope you enjoyed the box and content received. Kind regards, Ohh Deer

Posted 4 years ago

“I absolutely love getting my box every month. The content is always such good quality. It's a little bit of Happiness through your door every month”

Helpful Report

Posted 4 years ago

“Just received my box, very little in it and not worth £14. Delivery was slow. All in all a bad experience !!!”

Helpful Report

Posted 4 years ago

Hello Gill, We appreciate you taking the time to leave your feedback. Apologies for any disappointment caused by the content of the February edition. We do hope you would consider staying with us, to see what the March box has in store. We take all feedback onboard and therefore if you would like to discuss the content value further, please don't hesitate to contact the team directly on papergang@ohhdeer.com Kind regards, Ohh Deer

Posted 4 years ago

“was so excited when I signed up but couldnt believe the rubbish in this box. small wooden ruler a rubber some washing tape and a stupid pre printed childish notebook. it wasnt worth the £7 special price let alone the 14.99 ongoing price. just cancelled. I literally thought it was a joke. utter rubbish”

Helpful Report

Posted 4 years ago

Hello Dawn, We appreciate you taking the time to leave your feedback. Apologies for any disappointment caused by the content of the February edition. We do hope you would consider staying with us, to see what the March box has in store. Each box has a different theme and does contain different stationery goodness for you to enjoy. We take all feedback on board and therefore if you would like to discuss the content value further, please don't hesitate to contact the team directly on papergang@ohhdeer.com Kind regards, Ohh Deer

Posted 4 years ago

“My first box after seeing the January campaign I signed up but i am so disappointed, I received the February box that contains a small wooden ruler, a rubber one small piece of paper with numbers on and a very plain a4 pad with pages which are pre-printed to fill in, a woven badge! and some washi tape the only descent thing in there. Great campaign but cancelled my subscription straightaway”

Helpful Report

Posted 4 years ago

“Got a 3 month subscription for my birthday and it's been nothing but a hassle. From not actually being able to sign up for a subscription to only recieving 2 months before they send me 100 emails a day to tell me that my subscription has been cancelled. Customer service are patronising and unhelpful and won't listen or address the problems raised and the box is vastly over priced for what it is.”

Helpful Report

Posted 4 years ago

“I have thought Papergang boxes would blow my mind as I read people's reviews about it. I subscribed for the box, but my second box which is September box never arrived and after complaining they send an email with a message saying that they sent me a box which up until now never received either. I don't see the benefits of subscribing anymore. I have And every time I send email, it goes again from the beginning. Not worthed my time.”

Helpful Report

Posted 4 years ago

“Poor customer service, no attempt to resolve any query or complaint - just fobbed off with pathetic excuses. The quality and range of products are poor, out of the last two of my three box subscription half of the products have been binned as being pointless or of no use. A total waste of money! Can get a better range of self selected stationary which is of use from Rymans!”

Helpful Report

Posted 5 years ago

Hello, We appreciate you taking the time to leave your feedback on our subscription box and boxes which have been received. We can see there has been communication directly with our customer service team, where you did express your disappointment in the content which was included and we were extremely saddened to hear this. We understand that not all the products included are going to be to everyone’s individual taste or even things which you would normally look to purchase yourself; the creative team however do work extremely hard to ensure each month has as much variety as possible for our subscribers, some have been with us from the very start of launching. Our returns policy was emailed over so you were able to return the box for a refund, we do however not cover the postage which is paid to return this to our warehouse. If there is anything further we can assist with please don’t hesitate to contact us on customerservice@ohhdeer.com, as we are always hear to assist. Kind Regards Ohh Deer

Posted 5 years ago

Papergang is rated 4.7 based on 1,553 reviews