Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

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Metrics

4.7

Based on 1,553 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shockingly expensive for what was in the box. A small a4 note pad, a couple of shees of stickers and 6 pencil crayons. This was an initial subscription at 50% discount and I still feel ripped off!”

Helpful Report

Posted 9 months ago

“Bad customer service Mostly just cheap notepads and cards in the boxes rather than interesting stationery Not worth the money or time Have boxes from 4+ years ago that I still haven't used”

Helpful Report

Posted 1 year ago

Good Morning, Would you be happy to share more information via email @ help@ohhdeer.com? It sounds like you've had an experience with our customer service team that we'd love the opportunity to learn more about and put right. We're also a little confused about the comments regarding quality. On one hand it sounds like you're not happy but on the other you have boxes going back years, so at one point we're presuming you were really happy with the subscription. So again we'd like to find out where you feel we should be making improvements. We look forward to hearing from you. The Papergang Team

Posted 1 year ago

“My box had one pad of paper, two cards, a pencil, and two pens inside. this is nothing like the amazing boxes I've seen advertised and I'm so disappointed. I've waited so long to sign up for this and I feel like I wish I hadn't bothered now.”

Helpful Report

Posted 1 year ago

Hi Ellie, First of all, I'm very sorry you weren't happy with the selection this month. We've got a lot of boxes coming out this year that we're really proud of and excited about so I hope you don't let the April box put you off continuing with your subscription. I appreciate you sharing your feedback rather than simply unsubscribing. It sounds like you're invested in receiving a monthly stationery box, you simply want to feel like it's going to provide value for money and be something you can get excited about. To that end, I truly believe we've got some themes and products to really be enjoyed and I hope you remain subscribed for a little while longer to make that decision for yourself. Thanks again, The Papergang Team

Posted 1 year ago

“The last few boxes have been very disappointing”

Helpful Report

Posted 1 year ago

Hi Anna, We are sorry to hear you feel this way. We'd love to hear more in depth feedback from you about what didn't work in the boxes for you, just message us at help@papergang.com! Kind regards The Papergang Team

Posted 1 year ago

“The last time I subscribed to Papergang the boxes were good value. I’ve been very disappointed with my first two boxes this time so I’m hoping they get better.”

Helpful Report

Posted 1 year ago

Hi Gayle, Thanks for taking time to leave your review, we are sorry to hear you felt disappointment with the last delivery. We'd love to hear more from you about what in particular wasn't working for you, please email help@papergang.com, we'd love to hear from you! Kind regards The Papergang Team

Posted 1 year ago

“Lately it has not been cost-effective to me. Most of the kits I receive they are lovely and really well designed, however repetitive or not worth the cost of the box. I am not renewing my subscription.”

Helpful Report

Posted 1 year ago

Hi Guada, We'd love to hear more about what kind of products you'd like to see included with papergang boxes in the future, please reach out via help@papergang.com, we'd love to hear from you. Kind regards The Papergang Team

Posted 1 year ago

“I just love stationery - the more unique the better for me. Today I have received my first delivery and my expectations far outweighed reality. A small 2023 calendar, some stickers I’m not even sure my grandchildren would like and 2 cards - oh and a plastic biro of a very ordinary nature. This is not what I was expecting. I will give next month a go but if it continues in this vein I’m afraid it’s that will be it. Very disappointed.”

Helpful Report

Posted 1 year ago

“Very disappointed in my box today. A postcard, a badge, a pen and a notebook The pen and notebook are cute but I could have bought so much better if I'd just went to a stationary store. 😔”

Helpful Report

Posted 1 year ago

“This box in particular was most definitely not my favourite very little I would use”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that this box wasn't a favourite of yours - we hope next month's will be a better fit for you :) Thank you The Papergang Team

Posted 1 year ago

“This was the only box I've received that didn't suit me Quality as usual excellent but not something of any use to me”

Helpful Report

Posted 1 year ago

Hello Beth, Thank you for your review. We're sorry to hear that this box didn't quite suit you, though glad to know that you still felt the quality was excellent. Thank you The Papergang Team

Posted 1 year ago

“I've been dissapointed with the range and quality of items over the past several months..”

Helpful Report

Posted 1 year ago

Hi Emily, We are sorry to hear you've been disappointed by the recent Papergang content. Our team is always looking for feedback on our boxes and would love to hear which items you didn't feel are working. Drop us an email to help@papergang.com with your feedback, we'd love to hear from you! Kind regards The Papergang Team

Posted 1 year ago

“I really love the concept, but I'm a subscriber since January 2021, and I really though that would be much more diversity and it is almost always the same things in every box... at least you could change the material, the aspect, not only the illustration in the exactly same notebook, pencils, etc. I'm really sorry because I just love stationary, and this is my last month of an annuary subscription after a 3 moths subscription. So, I would want to know if you are making an effort to evolute, to be MORE CREATIVE in the next boxes or it's going to be more of the same same? Remember: the secret is the lloyalty and it seems that you are only working for the new clients... I have already 15 boxes of yours, but you are letting me go carelessness, that's what I feel.”

Helpful Report

Posted 2 years ago

Hello Rita, Thank you for taking the time to leave this review with your feedback. We're sorry to hear that you've been disappointed by the variety of items in the boxes. We try our best to provide a range of products in each box that suits the tastes and interests of all of our subscribers, both old and new, but we of course understand that there will be times when this is achieved more successfully than others. Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at anytime at help@papergang.com. Thank you The Papergang Team

Posted 2 years ago

“Not impressed with last months. Could do with more note books, paper, envelopes etc.”

Helpful Report

Posted 2 years ago

Hello Emma, Thank you for taking the time to leave this review. We're very sorry to hear that you felt disappointed by the March box. Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at anytime at help@papergang.com. They will also always do their best to help with any issue that arises. Thank you The Papergang Team

Posted 2 years ago

“In my opinion, although I loved the artist's design, this box is the worst Papergang box I've received yet. I gave away the pencils and the stickers which are of no use to me and I packed away the flip book to give away at Christmas. To make matters worse, I purchased the March box for a friend who is an influencer on you tube to review as I loved Papergang so much! We'll see what her take is on the March box!”

Helpful Report

Posted 2 years ago

Hello Diane, Thank you for taking the time to leave this review with your feedback. We're very sorry to hear that the March box was a disappointment for you, and that you felt that some of the items it contained were not of any use to you. We try our best to make sure each month has a variety of stationery items that will appeal to our subscribers, but we understand that not every box will suit every subscriber, as seems to have been the case for your March box. Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at anytime at help@papergang.com. They will also always do their best to resolve any issue that arises. Thank you The Papergang Team

Posted 2 years ago

“The products are a lot of fun. However, the shipping delays really put me off. I didn’t get my August box until October. It was finally resent since it seems the first got lost. Customer service took quite some time to respond to emails and didn’t seem especially interested in rectifying the situation.”

Helpful Report

Posted 2 years ago

Hello Stasha, Thank you very much for taking the time to share your review with us. Sadly, as you mentioned we did have delays with the August boxes being sent out due to some major delays with our suppliers of the boxes. August and September were very tricky times for couriers around the world. Thankfully, we do now appear to have returned to a level of normality. With the boxes being sent out on time. Neverthless, we're very sorry for the disappointment this has caused you. With regards to the speed at whcih our customer service team reponeded to your emails. I can see that there was one occasion in which they didn't respond promptly. It appears that this was due to your email not being pulled through to our email system straight away. I can assure you that this error has been fixed. We alwasy endevour to reply to all our customers emails within 24 hours. The Papergang Team

Posted 2 years ago

“It was ok but seems very same but different pattern”

Helpful Report

Posted 2 years ago

Hello Tara, We're very sorry to hear that you found the boxes disappointing. If you had the time we'd love to hear what alternative items you'd like to see included in the boxes instead? You can reach us via help@papergang.com. The Papergang Team

Posted 2 years ago

“I would love the products. The packets have been nice. Shipping to Finland though has been a complete nightmare, and only one has made it through without re-sendind another pack. I am today still waiting for my November pack... At least the shipping codes work now. So the bare minimum service has been reached. Hence two stars and not one.”

Helpful Report

Posted 2 years ago

Hello Jenni, We're very sorry to hear about the issues you have experienced when getting the boxes shipped to your address in Finland. Sadly, since Brexit came into place at the start of the year, and was then updated in July, we have had some problems with sending the boxes to certain areas of the EU. Finland in particular has proven to be the one most affected by the changes. I can assure you we are doing everything we can to improve this service. This is why we introduced the new IOSS shipping service in October that pre-pays all the customs charges before the boxes are sent out. With regards to your November box. This one should hopefully be delivered soon. The Papergang Team

Posted 2 years ago

“The quality seems to have dipped recently. It has been frustrating with the delays as well, which is no fault of the company’s, but when you do receive it, it has not been worth the wait. It seems to be the same product each time as well, just with a different pattern, so now I have loads of pencils that I won’t use, sticky notes that don’t stick and notebooks which are too small for what I need.”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you for taking the time to leave your feedback, we can completely understand the frustrations that have been caused by the recent global transport issue and can assure you our team is working hard to ensure this impacts our subscribers as little as possible. Our creative team works to include products to suit the current theme, but can definitely appreciate that not everyone will suit all tastes, however, if you had further feedback on items you would like to see included with Papergang we would love to hear it. We're always available via help@paperang.com

Posted 2 years ago

“I am going to be leaving in December as I just do not find it value for money. A note book every month? Would feather have writing paper and envelops, pens and quirky little bits.”

Helpful Report

Posted 2 years ago

Hi Caroline, Thank you for taking the time to leave your review, we are very sorry to hear you have been disappointed by the products included, as well as feeling that it isn't value for money. Our subscriber's opinions are really important to us and if there is ever anything you feel isn't working we'd always encourage you to get in touch so we can see if there is anything we can change to try and improve the boxes. A member of our team is going to be in touch via help@papergang.com as we'd love to discuss your feedback further. Kind regards The Papergang Team

Posted 2 years ago

“I just got 3 out of 6 products. It takes too long to get to México. I will love to know which months I have been missing and what we can do about it. On the other hand I will love to suscribe again as I will be going to live in Canada maybe I have more luck there.”

Helpful Report

Posted 2 years ago

Hi Alma, Thank you for taking the time to leave your review. We are so sorry to hear that 3 boxes are missing from your collection. We too find this disappointing and would really like to get this sorted for you asap. A member of our team will be getting in touch with you via email within the next 30 minutes. Kind regards The Papergang Team

Posted 2 years ago

Papergang is rated 4.7 based on 1,553 reviews