Parfum dreams have a Customer Happiness Grade of E. Customers love their delivery but are unhappy with their prices, returns process and refunds.
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-)
The price is not noticeably lower at first glance, so I took the chance to purchase the perfume from Parfumdreams.
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- LorNL
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It I could give 0 I would.
Tried to buy Gisada at a very cheap price but my bank alerted me that this could be fraud.
I tried ringing their number but with no joy.
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- Merv
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Ordered my bareminerals on 31st March came today very pleased with the delivery thanks so much
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- Dawn kelly
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Very happy with there perfumes I have ordered several times and always had a positive experience my latest purchase arrived today by Royal Mail it was 7 days from ordering to delivery. I will always use this site nothing at all negative to say ..
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- Anonymous
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Considering how much I’m paying for shipping i’d expect my delivery to be here quicker. I also brought some mini perfumes. They give you 1-3 free samples. I received 1 If I purchase perfume I’d expect free samples of perfume however I got foundation. What if it didn’t match my skin tone ? What am I meant to do with it ?
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- Anonymous
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*BEWARE* Company based in Germany, so if you need to return either perfume or aftershave from the UK for a refund you have no chance! These are Prohibited items now to ship internationally from the UK using Parcel Force (which is the prepaid returns form they provided).
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- Anonymous
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I asked for a refund a few weeks ago on an unopened item & customer services said I could have one once they had received the return.
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- ""
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Half items missing from parcel. Slow customer service. Really complicated form to fill in at my end to make a claim. Refused to refund shipping costs or send replacement items. I definitely won't be buying from them again!
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- Anonymous
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Later I received a email
stating my refund would follow in a couple of days.
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- ELIZABETH Gilliland
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Stole money, never sent the product, customer service says they cant help
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- Anonymous
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Afterwards I contacted their customer service multiple times via email and phone.
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- Elena
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Half items missing from parcel. Slow customer service. Really complicated form to fill in at my end to make a claim. Refused to refund shipping costs or send replacement items. I definitely won't be buying from them again!
”
- Anonymous
