Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.79

4.8 Rating 163 Reviews

94 %

of reviewers recommend Patch & Purr

Company Reviews

Questions

Metrics

4.8

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1300 112 711

Email:

info@patchandpurr.com.au

Location:

Level 5, 40 Mount Street,
North Sydney
New South Wales
2060

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Patch & Purr 3 star review on 24th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a wonderful service and I was happy to be able to do this. I did find that this service did have poor communication though. Dont pick up phone, unable to give much notice for delivery of ashes, say they will txt details and dont follow through. The person who was most helpful was a man named Michael, very kind person with this service who was on his day off and still responded when I texted him. He really did make my day easier. As it turned out my daughter and I travelled locally to pick up my dog’s ashes. Thank god for the Michaels of this world.”

Helpful Report

Posted 1 week ago

“Was sent the wrong size urn, this one is no use to me.”

Helpful Report

Posted 7 months ago

Dear Josie, Thank you for your honest feedback about your experience with our team. We are sorry that your experience with us did not meet your expectations. Our Client Care Manager, Celeste, will be in touch to support you further. Kindest regards, the Patch & Purr team

Posted 5 months ago

“Loved the service mostly, however the message I requested was mucked up for the urn. Not the end of the world but still not the exact thing I submitted.”

Helpful Report

Posted 7 months ago

Patch & Purr is rated 4.8 based on 163 reviews