Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.79

4.8 Rating 163 Reviews

94 %

of reviewers recommend Patch & Purr

Company Reviews

Questions

Metrics

4.8

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1300 112 711

Email:

info@patchandpurr.com.au

Location:

Level 5, 40 Mount Street,
North Sydney
New South Wales
2060

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Patch & Purr 3 star review on 24th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I lost my 8 year old dog in May 24 the vet asked what I wanted to do with her I said Pets at Peace vet then said they had changed hands to current name . The next day I had a call from them asking what I wanted in terms of urn etcher and more or less wanted payment straight up . It then has taken 2 weeks to get my dogs ashes back . I had rung to ask how long the process was and was advised it's usually 2 weeks, which I find ludicrous in this day and age . If I had known Pets at Peace had been bought out I wouldn't have gone ahead , the previous owners at least had compassion and empathy and most important communication. I would not recommend this company to anyone”

Helpful Report

Posted 10 months ago

“We farewelled my girl, Billie on June 7 ( it is now June 24) at Pittwater Vet Hospital with the expectation of having her back in a week. However, I have been told today that it will be at least another week probably two before she will be returned. I regret using Patch and Purr as there was never any attempt to contact either the Vet or myself of the delay. I will now not trust that the ashes I receive will be my girl.”

Helpful Report

Posted 10 months ago

“I am really disappointed with this company. I lost my lovely boy, Rocky, on 14th March 2024. SASH North Ryde told us on 14th March, that Patch and Purr would deliver my boy's ashes latest Thursday 21st March which is today. However, our boy is no where to be seen. I am very furious! We planned to have little memorial today but Patch and Purr has ruined the plan and there has been no contact whatsoever from Patch and Purr on what is happening and the status of Rocky's ashes. My hubby had to call SASH North Ryde to find out what was happening and was told that someone from Patch and Purr will only contact us early next week! How disappointing!! If possible, I would give a zero or negative!! We are regretting leaving our lovely boy with this irresponsible company!!! They take your money but we have not seen anything that was promised. Worst of all, there is no communication at all and we have to follow up in our grieving period!! This gives the impression Patch and Purr are not sorry for our loss and they don't care at all!!”

Helpful Report

Posted 1 year ago

“Not only did it take almost a month to come to me but your delivery driver threw it over the gate, in the rain and didn't notify me at all. And now the box is full of ants.”

Helpful Report

Posted 1 year ago

Dear Jane, We are sorry to learn that your recent experience with our team fell short of your expectations, and we extend our sincere apologies. We are so saddened to hear that your garden rock has been delivered by courier in this manner. This is unacceptable, and we appreciate that you have provided this information to us. I have reached out to you directly by email, and if you wish to discuss further, please feel welcome to contact me at ann-maree.martin@patchandpurr.com.au or by phone on the number provided. Kindest regards, Ann-Maree, Patch & Purr Client Care Manager

Posted 1 year ago

“Don't purchase the Gemstone Jewellery. I only wore mine for 1.5 days and the back came off the pendant and I ended up wearing my girls ashes and then lost them when trying to put them back in the pendant. Losing my beloved girl wasn't hard enough then something like this happens. I'm absolutely mortified and gutted.”

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Posted 1 year ago

“Was not happy with service.was supposed to be delivered on certain day did not arrive had to call to reschedule”

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Posted 3 years ago

Hi Nicole, We are sorry for the delay in returning Buddy home to you. Unfortunately, our driver was involved in an accident and our priority was the safety of all involved at that time. Our team endeavoured to contact you and organise to bring Buddy home to you as soon as we could. Again we apologise for the impact this had on you and your family.

Posted 3 years ago

Patch & Purr is rated 4.8 based on 163 reviews