Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.89

4.9 Rating 148 Reviews

97 %

of reviewers recommend Patch & Purr

Company Reviews

Metrics

4.9

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Patch & Purr 5 star review on 1st November 2021

Anonymous

Anonymous // 01/01/2019

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“Urn arrived safely, it even came with a little velvet drawstring bag for the ashes - which i did not know was included. Its beautiful, thankyou so much guys.”

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Posted 5 days ago

“We were very pleased with your service, including your cooperation in correcting the error that I made in Katie's dates when submitting our order. Your courtesy and professionalism were very much appreciated at this distressing time, as is the quality of your urn.”

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Posted 1 month ago

Thank you, Gary, for your kind words. We are glad that our team were able to support you at such a difficult time. The Patch & Purr team xo

Posted 4 weeks ago

“Very good quality.Glad the lid screwed on so we don’t have to worry about any accidents. Pretty colour,Lily would have liked it.”

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Posted 1 month ago

We hope that Lily's memorial reminds you of her and all the cherished moments you had together. The Patch & Purr team xo

Posted 4 weeks ago

“I’m a veterinary nurse who has used Eden Hills professionally for years, ended up buying my dogs vessel through Patch & Purr after I changed my mind on whether or not to scatter him. I’ve always been happy with Eden Hills and the vessels they supply our clients and so I knew what I would be receiving would be good quality. The box is great quality and I am very happy with it, my only comment is that the engraved name plate arrived separately from the box and I had to attach it myself. I had no complaints about doing this, however, I know there would be some who would expect it to be attached when it arrives to them. Just some feedback for the future 😀”

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Posted 1 month ago

Thank you for your kind words, Alex. Our Client Care Manager, Celeste, will be in touch to speak with you about the unaffixed engraving plaque. We thank you for your honest feedback and are here to assist. Warm regards from the Patch & Purr team

Posted 4 weeks ago

“The stone for our girl came quickly. It was lovely and had some nice little touches to make us feel like they truly understood the loss of a loved pet.”

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Posted 2 months ago

Thank you for your kind feedback, Fiona. May your special girl be forever loved and remembered. The Patch & Purr team xo

Posted 4 weeks ago

“Was sent the wrong size urn, this one is no use to me.”

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Posted 2 months ago

Dear Josie, Thank you for your honest feedback about your experience with our team. We are sorry that your experience with us did not meet your expectations. Our Client Care Manager, Celeste, will be in touch to support you further. Kindest regards, the Patch & Purr team

Posted 4 weeks ago

“Handled my beloved pooch extremely well. She was returned to us promptly.”

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Posted 2 months ago

Thank you, Donna, for entrusting your beloved pooch into our care. It was an honour to look after her for you. The Patch & Purr team xo

Posted 4 weeks ago

“Absolutely beautiful product, and arrived on time. Thank you so much.”

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Posted 3 months ago

“Having to say goodbye to Billy was hard and sudden , patch and purr were amazing and made it easier to say goodbye , the process is fantastic and everything is scanned and labeled . Also appreciate the candle gift it smells divine .”

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Posted 3 months ago

“Loved the service mostly, however the message I requested was mucked up for the urn. Not the end of the world but still not the exact thing I submitted.”

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Posted 3 months ago

“Your kindness and understanding during this difficult time was extremely comforting to me and my family. Thankyou for everything you did for us xx”

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Posted 3 months ago

“Very grateful for the care and empathy you provided during a difficult time. The lady who picked up our Lilly - and I'm sorry I've forgotten her name - was very kind and her approach was extremely soothing and made the process far more bearable than expected. Numerous emails and phone calls went back and forth to clarify a number of things, all were respectful and professional and made us felt heard. Lilly was returned to us in a beautiful wooden urn in less than two weeks. Can only recommend your services. Thank you.”

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Posted 7 months ago

“I love the urn! Great product and great service. Very speedy delivery and it was packaged well. Thank you!”

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Posted 8 months ago

“The staff were lovely and understanding”

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Posted 8 months ago

“Thanks for the quick delivery and careful packaging. The urns are a perfect home for Willow and Lucky and look great on the mantlepiece. Great range and well priced too.”

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Posted 10 months ago

“Not only did it take almost a month to come to me but your delivery driver threw it over the gate, in the rain and didn't notify me at all. And now the box is full of ants.”

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Posted 10 months ago

Dear Jane, We are sorry to learn that your recent experience with our team fell short of your expectations, and we extend our sincere apologies. We are so saddened to hear that your garden rock has been delivered by courier in this manner. This is unacceptable, and we appreciate that you have provided this information to us. I have reached out to you directly by email, and if you wish to discuss further, please feel welcome to contact me at ann-maree.martin@patchandpurr.com.au or by phone on the number provided. Kindest regards, Ann-Maree, Patch & Purr Client Care Manager

Posted 10 months ago

“Caring and efficient. Easy to communicate with . Good service”

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Posted 11 months ago

“Thank you so much for your compassion. The personal delivery was a nice touch.”

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Posted 1 year ago

“I am so impressed with Patch & Purr. Their care and efficient service is appreciated so much, particularly when going through a tough time. I would not hesitate to recommend them and am so grateful for their care during my own recent experience.”

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Posted 1 year ago

“Thankyou, Harry's Urn arrived today. It is perfect and I am very happy it. The staff at Patch & Purr were very helpful and understanding. Thankyou again.”

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Posted 1 year ago

Patch & Purr is rated 4.9 based on 148 reviews