Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.79

4.8 Rating 163 Reviews

94 %

of reviewers recommend Patch & Purr

Company Reviews

Questions

Metrics

4.8

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1300 112 711

Email:

info@patchandpurr.com.au

Location:

Level 5, 40 Mount Street,
North Sydney
New South Wales
2060

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Patch & Purr 3 star review on 24th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In such a hard sad heartbreaking time I couldn’t have had a better experience, A big shout out to Kim at Morisset you went above and beyond and I am so grateful for all that you did. 💙. My beautiful fur baby was brought home in the most lovely way. Thank you sooo many ch Patch and Pur”

Helpful Report

Posted 1 year ago

“Very grateful for the care and empathy you provided during a difficult time. The lady who picked up our Lilly - and I'm sorry I've forgotten her name - was very kind and her approach was extremely soothing and made the process far more bearable than expected. Numerous emails and phone calls went back and forth to clarify a number of things, all were respectful and professional and made us felt heard. Lilly was returned to us in a beautiful wooden urn in less than two weeks. Can only recommend your services. Thank you.”

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Posted 1 year ago

“I love the urn! Great product and great service. Very speedy delivery and it was packaged well. Thank you!”

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Posted 1 year ago

“The staff were lovely and understanding”

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Posted 1 year ago

“Patch and Purr went above and beyond to help us remember our dear dog Stevie. The service was swift, Stevie's remains delivered to our home. The staff were considerate and respectful. They delivered items with care and included some very special memories for us to keep forever. Would highly recommend this service.”

Helpful Report

Posted 1 year ago

“I am really disappointed with this company. I lost my lovely boy, Rocky, on 14th March 2024. SASH North Ryde told us on 14th March, that Patch and Purr would deliver my boy's ashes latest Thursday 21st March which is today. However, our boy is no where to be seen. I am very furious! We planned to have little memorial today but Patch and Purr has ruined the plan and there has been no contact whatsoever from Patch and Purr on what is happening and the status of Rocky's ashes. My hubby had to call SASH North Ryde to find out what was happening and was told that someone from Patch and Purr will only contact us early next week! How disappointing!! If possible, I would give a zero or negative!! We are regretting leaving our lovely boy with this irresponsible company!!! They take your money but we have not seen anything that was promised. Worst of all, there is no communication at all and we have to follow up in our grieving period!! This gives the impression Patch and Purr are not sorry for our loss and they don't care at all!!”

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Posted 1 year ago

“Thanks for the quick delivery and careful packaging. The urns are a perfect home for Willow and Lucky and look great on the mantlepiece. Great range and well priced too.”

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Posted 1 year ago

“Not only did it take almost a month to come to me but your delivery driver threw it over the gate, in the rain and didn't notify me at all. And now the box is full of ants.”

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Posted 1 year ago

Dear Jane, We are sorry to learn that your recent experience with our team fell short of your expectations, and we extend our sincere apologies. We are so saddened to hear that your garden rock has been delivered by courier in this manner. This is unacceptable, and we appreciate that you have provided this information to us. I have reached out to you directly by email, and if you wish to discuss further, please feel welcome to contact me at ann-maree.martin@patchandpurr.com.au or by phone on the number provided. Kindest regards, Ann-Maree, Patch & Purr Client Care Manager

Posted 1 year ago

“Caring and efficient. Easy to communicate with . Good service”

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Posted 1 year ago

“Thank you so much for your compassion. The personal delivery was a nice touch.”

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Posted 1 year ago

“Don't purchase the Gemstone Jewellery. I only wore mine for 1.5 days and the back came off the pendant and I ended up wearing my girls ashes and then lost them when trying to put them back in the pendant. Losing my beloved girl wasn't hard enough then something like this happens. I'm absolutely mortified and gutted.”

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Posted 1 year ago

“I am so impressed with Patch & Purr. Their care and efficient service is appreciated so much, particularly when going through a tough time. I would not hesitate to recommend them and am so grateful for their care during my own recent experience.”

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Posted 1 year ago

“Thankyou, Harry's Urn arrived today. It is perfect and I am very happy it. The staff at Patch & Purr were very helpful and understanding. Thankyou again.”

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Posted 1 year ago

“Wonderful customer service. Really quick responses to contact and questions.”

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Posted 2 years ago

“Thank you so much for your patience, kindness and overall experience although it was a difficult time to say goodbye to our best friend you made it so special for us all”

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Posted 2 years ago

“Bought the pearl cat urn for a Sassy, it is simply adorable just love it. Great quality and hand delivered. Thank you.”

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Posted 2 years ago

“Excellent and efficient service”

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Posted 2 years ago

“Kayla was so lovely to personally deliver our first memorial piece and the hand carving on the river stone which arrived today is beautiful.”

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Posted 2 years ago

“Such a beautiful final resting place for my beloved Hermione. I feel like she is at peace every time I look at this.”

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Posted 2 years ago

“They were very gentle and considerate of all my questions.”

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Posted 2 years ago

Patch & Purr is rated 4.8 based on 163 reviews