Patchwork Gift Registry Reviews

Name: Patchwork Gift Registry
Rating: 4.75

4.8 Rating 3,698 Reviews

95 %

of reviewers recommend Patchwork Gift Registry

Company Reviews

Questions

Metrics

4.8

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

+44 (0)20 8617 8487

Email:

hello@patchworkit.com

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Patchwork Gift Registry 5 star review on 10th July 2021

Ernesto Alejandro Zavala Gonzalez

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took me about five attempts to purchase a gift and I had to use a credit card, Paypal wouldn't work.”

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Posted 7 years ago

“I had to try 4 times in order to successfully pay, because of some rules on the phone line.”

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Posted 7 years ago

“Payment page stalled and I had to resubmit payment details”

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Posted 7 years ago

“I dislike that there are only two methods of payment; by paypal or creditcard. I feel like the website is trying to force people to use paypal, especially since you get an email from paypal suggesting that very thing. That brings me to the next objection: the amount of emails I have received from patchwork and/or paypal after my payment. I made my payment less than an hour ago and have received four emails thus far. I sincerely hope you haven't silently added my to a spamlist, but I suspect you have. At the very least you have retained my information, as I can sign this review with my own name. You should warn people what information you are storing from them, why and for how long. And what you are going to do with the information you (have to!) fill in. It's sad really, as the concept of the website is great.”

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Posted 7 years ago

Hi Moira, Thanks for taking the time to write us a review. We understand that some people might like other options to make contributions other than cards and Paypal. We are currently looking into how we could add different payment options and will have Stripe very soon. We do email you a receipt and Paypal also email you to let you know your money has safely arrived in your friend's Paypal account. We keep your name and email address so your friend's know what you have contributed towards their Patchwork. We certainly will never sell or give away your personal information! I hope I have reassured you. If you have any more queries, please don't hesitate to get in touch. My email address is carlie@patchworkit.com

Posted 7 years ago

“Site was fine - payment process was awful. Why does it push you to use PayPal. Fields are not flagged as mandatory. Result was having to do payment 5 times and turn down option for paypal more than once.”

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Posted 7 years ago

Thanks so much for taking the time to review us. We agree that Paypal don't make it very easy to pay with a card so we are currently integrating a new payment system which will make a huge difference for people contributing with a card. Watch this space! Carlie

Posted 7 years ago

“Within 5 minutes of using the site I got asked to review the experience. There are too many reviews on the web these days.”

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Posted 7 years ago

“Showing your private message to everyone is off putting”

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Posted 7 years ago

Hello! Thanks for leaving us a review. I'm sorry you feel that way. The messages aren't private. If you'd like me to remove yours, please email me at carlie@patchworkit.com and I would be very happy to do that for you. Thanks! Carlie

Posted 7 years ago

“When doing first search on site I couldn't find friends set up thing, so on home page I tried with space & without etc, still didn't work, then clicked on wedding page & still couldn't find patch, then realised I wasn't searching in the right place. Tried a few times to make payment with Paypal & it didn't work & no reason given as to why it couldn't be processed. Was a real pain as also had to re-write message. So in summary I think your site is patchy & needs patching up but I don't intend to waste anymore time looking around it.”

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Posted 7 years ago

Hello there, We do have a 'find a friend' button on the homepage if your friends don't provide their personal patchwork URL. I have just tested your friends names to check all is working and they came up top of the list so I'm sorry you struggled. I'm also sorry you had problems with PayPal at the checkout but I can see you've made a successful payment to your friends patchwork. So I'm glad you got there in the end! All the best, Carlie

Posted 7 years ago

“Poorly designed checkout.”

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Posted 7 years ago

Hello there. We use PayPal as a payment system so we're sorry you found the checkout badly designed. We're always looking for ways to improve our user experience so will definitely take this on board. Please do email carlie@patchworkit.com with any specific thoughts or recommendations. Thanks Carlie

Posted 7 years ago

“Mobile site didnt work, transaction wouldn't go through and I had to repeatey write my message and reenter card details several times as the site didnt remember them. Went over to the desktop site and it worked ok. Tiresome to have to click on each square to see the amount”

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Posted 7 years ago

Hey James and Bethany. We use PayPal as our payments system so I'm sorry to hear you found the their checkout frustrating on mobile. We want to make the entire Patchwork experience as easy and enjoyable as possible so I will certainly share this feedback. All the best, Carlie

Posted 7 years ago

“The page kept scrolling up to the top whenever I moved the mouse over most of the icons. That made it kind of hard to use. It did look pretty though.”

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Posted 7 years ago

“It would have been nice to have the option to part fund one of the more expensive items on the list. Either that or the ability to just give an amount for them to then allocate towards an item of their choice.”

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Posted 7 years ago

Patchwork Gift Registry is rated 4.8 based on 3,698 reviews