Patchwork Gift Registry Reviews

Name: Patchwork Gift Registry
Rating: 4.75

4.8 Rating 3,696 Reviews

95 %

of reviewers recommend Patchwork Gift Registry

Company Reviews

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Metrics

4.8

Based on 3,696 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

+44 (0)20 8617 8487

Email:

hello@patchworkit.com

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Patchwork Gift Registry 5 star review on 10th July 2021

Ernesto Alejandro Zavala Gonzalez

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really awkward to use on android, going back using button on phone takes you out of website. Really unclear to users whether you are buying the thing as some things say sold out and when paying towards one thing even the full amount it doesn't say sold out. Very confusing and not intuitive.”

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Posted 1 year ago

“Didnt accept 3 of my credit cards... Said I didnt have enough funds, which was not true.”

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Posted 1 year ago

“I was not happy with the exchange rate used. It is so much worse than today's rate. It would be good if you can let us know the exchange rate before we purchase the gift.”

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Posted 2 years ago

“Payment with paypal”

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Posted 2 years ago

“Payment process was incredibly poor. Made the experience of giving very unpleasant. PayPal integration not clean at all. Sorry.”

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Posted 2 years ago

“Website is impossible to understand!”

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Posted 2 years ago

“Missed out on school photo”

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Posted 2 years ago

“I had to enter so many times to get it to work. Kept re-routing to Paypal when i said i didn't want to use paypal login”

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Posted 3 years ago

“I can’t understand how it works at all sorry”

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Posted 3 years ago

“I didn't actually understand your site I'm afraid. I clicked on buying or bidding?? for a hamper. I did this twice?? then.... well... I actually don't know what happened. Just thought I'd be directed to make a payment??”

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Posted 3 years ago

“Terrible UI, clunky and awkward to use.”

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Posted 3 years ago

Hi there, We're really surprised and disappointed to receive this review as our UX and speed and ease of checkout is something we are usually congratulated on! So, we're genuinely concerned and interested to hear about the issue you had. We are a small London based team and always really happy to chat on the phone, or by email - so please do get in touch and share your feedback so that we can keep on improving our service.

Posted 3 years ago

“very difficult to make the payment - it kept going back to the first page. . It also insisted that I consented to giving name which I didn't want to do. Not impressed will not be using again.”

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Posted 3 years ago

Hi Elizabeth, it sounds like you had an issue on the PayPal site, where your payment was processed, and not on the Patchwork site. However, we are sorry for this inconvenience. We do require a name for any purchase made on the site, as is usual for all online retailers.

Posted 3 years ago

“Too expensive and confusing”

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Posted 4 years ago

Hi there, I'm sorry you found your friends' gift page expensive. We don't set prices, but rather, they are set by the creator of the page. We always recommend having a wide range of prices available to guests, but because the creator is free to set up their page as they wish, we aren't able to control exactly how the page is set up.

Posted 3 years ago

“Very easy to use until it comes to payment. Took me a good half an hour to check out. The site is not set up to recognise U.K. telephone number formats.”

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Posted 4 years ago

Hi Karen, Thanks for your positive comments about Patchwork! I'm sorry that you had an issue on the PayPal site. The PayPal payment form is set to the U.S. as default but it's possible to change this by selecting U.K. from the drop down box, and then it will accept all UK phone numbers and addresses. Best wishes, Patchwork Team

Posted 4 years ago

“Impossible to use”

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Posted 4 years ago

“Very poor product in my opinion Generic descriptions People should more easily ask for a donation-it’s simply a method of avoiding embarrassment Sorry, but it does absolutely nothing to excite me”

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Posted 4 years ago

“It's very good that you noticed I was having trouble paying, that you took the initiative to email me and that we could have an exchange on the matter. Good customer service”

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Posted 4 years ago

Thank you for your very positive comments on our customer service and we are sorry once again for the issues that you had paying via PayPal.

Posted 4 years ago

“Very poor service. Payment system doesn’t work. Have I paid once or twice. Please let me know ASAP. Stephen Neel 07968 206716”

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Posted 4 years ago

Hello Stephen, I can see that you were on the PayPal site making a payment. PayPal is the payment method chosen by your friends. I responded to your email as soon as I received it and I confirmed that you have paid successfully only once. You would have received two confirmations - one from Patchwork confirming your order and one from PayPal confirming your payment. I also offered further help, so please do get in touch if you have any concerns. Everything looks perfect however. Best wishes, Rosie

Posted 4 years ago

“My friend had no idea how to use the site a short explanation hover over the patches would have helped also the site is based in USA a guide to scroll down to uk before entering personal data Ie test the site in people over 60”

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Posted 4 years ago

Hi Fiona, It sounds like you are describing an issue you had on the PayPal site. We (Patchwork) are a UK company based in London but you were making a payment via PayPal as that is the payment method chosen by the couple you were gifting. PayPal are US based and so you do need to select UK from the drop down menu. We are always happy to try to help with any issue relating to your purchase and are availble in person on the phone, via email at hello@patchworkit.com or via LiveChat

Posted 4 years ago

“Payment procedure is needlessly complicated and the Paypal integration is very clunky and buggy. It took my 7 attempts to get through to purchase and I am now not sure if I've been charged twice. Very poor UX, which is a shame for such a good service idea.”

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Posted 5 years ago

Hi Anna, thanks for taking the time to leave a review. We are sorry that you had a frustrating check out experience. PayPal is one of two payment options that we offer our users, and some people choose both, others only one of the two. In this case your friends only chose to offer PayPal. PayPal works well if you want to checkout with your PayPal account but can be a little longwinded if you want to pay by card. We have deliberately kept our own UX extremely simple and clutter free so it's a shame that the last part of the journey did not live up to our expectations or yours. Best wishes from all of us at Patchwork

Posted 5 years ago

Patchwork Gift Registry is rated 4.8 based on 3,696 reviews