Patchwork Gift Registry Reviews

Name: Patchwork Gift Registry
Rating: 4.75

4.8 Rating 3,696 Reviews

95 %

of reviewers recommend Patchwork Gift Registry

Company Reviews

Questions

Metrics

4.8

Based on 3,696 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

+44 (0)20 8617 8487

Email:

hello@patchworkit.com

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Patchwork Gift Registry 5 star review on 10th July 2021

Ernesto Alejandro Zavala Gonzalez

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It kept diverting me to PayPal even though I wanted to pay with debit card. Not a stress free experience and not really very mobile friendly due to the multiple loading screens.”

Helpful Report

Posted 5 years ago

Hi Thom, many thanks for your feedback which is much appreciated by our team. PayPal have made some changes to their check out experience meaning that guests who already have a PayPal account (and are using a card associated with that account) are recognised by PayPal and are redirected to log in to their PayPal account. For guests who wish to pay with a card we offer another payment platform that allows easy secure checkout on our site but it is up to our individual list holders which payment options they choose for their page. On the mobile site comments - we agree and are currently in the process of undergoing a big mobile site redesign to address these and other design and UX issues to improve the site for our mobile users. Thanks so much for taking the time to comment it's really valuable to us as a young indecent business. Best wishes and we hope to welcome you back again, Team Patchwork

Posted 5 years ago

“Painfully long and slow payment options at the end. Ask for loads of unnecessary information. Had to pay via PayPal in the end as issues with card payments. If I had the choice I wouldn’t use again.”

Helpful Report

Posted 5 years ago

Hi there, So sorry that you had a frustrating experience once you were redirected to the PayPal site for payment. We do offer our creators another payment option but it sounds like your friends only chose to use PayPal on this occasion. PayPal provide a good checkout process if using a PayPal account but can make it difficult if you are trying to pay with a card. We are sorry if this part of the process spoiled the experience of using patchworkit.com for you.

Posted 5 years ago

“I didn't want to use Paypal and that was the only option it gave me.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your feedback. Although the gift list holders have chosen to use PayPal to process their contributions, it is possible to pay with a debit or credit card via the PayPal site. So although you are on the PayPal site you are actually able to choose to use a card instead of a PayPal account. Best wishes, Team Patchwork

Posted 5 years ago

“I have been unable to correct the typo on my message”

Helpful Report

Posted 5 years ago

Hello Ian, I'm sorry that you made a mistake when entering your name. Easily done! We are always here to help either via email, phone or LiveChat message so we can correct any mistakes or help with any other issues. Please do get in touch next time so that we can assist you quickly. We have made the correction for you now. Best wishes, Team Patchwork

Posted 5 years ago

“So difficult to put info into PayPal. Took 5 attempts!”

Helpful Report

Posted 5 years ago

Hello, and thank you for taking the time to leave your feedback. We are really sorry that you had an issue with PayPal and understand your frustration. We do try to contact everyone who has an issue and our team are always happy to help either by phone, LiveChat message, or email and will do our very best to resolve any issues promptly

Posted 5 years ago

“The fees are not explained. Yes, there is a page that explains it buried in the website but sites like this should have to be completely transparent that they charge fees, before potential customers invest hours crafting their lists. Very disappointed and will not use the site as a result.”

Helpful Report

Posted 6 years ago

Hi there, Thanks for taking the time to write a review. As a young, independent company it matters to us a lot! Patchwork works in two slightly different ways. It is a free to use site if people want to plan an event and ask friends and family to pledge their time and skills - for example at a 'DIY' wedding or a community event. Patchwork only charge fees (3.6% commission) when users collect cash contributions and this is explained on our fees page. We would, however, like to apologise to you, if the information was not made clear enough on your arrival at patchworkit.com We will be taking all of your comments in to account and certainly intend for our commission based fee structure to be completely upfront and transparent to all of our users. Thank you again for taking the time to give us your feedback. Team Patchwork

Posted 6 years ago

“Painful website to use. You can't tell how much anything is until you clock into each item, nor can you tell what each one is until you click through. Also, it's possible to view items when they aren't even available to buy. Nice concept, annoying to use though.”

Helpful Report

Posted 6 years ago

“Your payment website is extremely difficult and I don’t wish to struggle using it again”

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Posted 6 years ago

“You can't tell once you have purchased the gift if others can still purchase the same item. It seems pointless to buy/fund something which can the new subsequently be bought/funded multiple times.”

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Posted 6 years ago

“Not able to use on my mobile, don't want to pay through PayPal but forced too”

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Posted 6 years ago

“Terrible. I have a number of friends that find the site so hard to use they've given up and are now donating cash for a friend's present.”

Helpful Report

Posted 6 years ago

Hi Caroline, We contact every person who has problems checking out to offer advice and in general, they go on to make successful contributions. As we are a young company, an extension to your feedback, to allow me to investigate further, would be invaluable as it seems you had a smooth checkout process when you contributed to your friend’s Patchwork. Thanks again, Patchwork.

Posted 6 years ago

Patchwork Gift Registry is rated 4.8 based on 3,696 reviews