David, thank you so much for bringing this to our attention. We really appreciate that you took the time to let us know about your experience. We have relayed your comment to the Customer Service team and apologise for any inconvenience caused. - the Patient Handling team.
Thank you for reaching out to us and sharing your concerns regarding your recent order. We sincerely apologise for any inconvenience caused by the delay in receiving your goods. Customer service will be in contact with you soon. We understand how frustrating it can be when you're eagerly waiting for your package - the Patient Handling team
“good design, light
but very poor quality
I have already two problems after 2 weeks of use
1. plastic ending of frame cracked
2. screw lost on back belt fitting”
Thank you for your feedback Vlad, we are always keen to hear feedback on our products. Our customer service team has contacted you to assist with your equipment. Best regards, the team at PH
“The sheepskin overlay I ordered has disappeared as the carrier left it at a front door. I am not sure whose front door as I am still waiting for the delivery company to respond to my complaint. As my father, who this was ordered for is in permanent residential care where there is always someone on duty, I cannot understand why they WOULD leave it at the front door. I ,therefore, cannot review your product or your company as so far we have nothing to review!!”
