“I found it difficult to access my account on my second visit. Gave up and went in as a Guest. Would like the shower mat to be a bit longer and drainage holes bigger. Although postage is high, speed of delivery exceptionally fast.”
We appreciate your feedback. We apologize if you had difficulty accessing your account on your second visit however we are happy to hear that the speed of delivery was exceptionally fast. Your feedback has been sent to our customer service team. Thanks again for your review - the Patient Handling team
Thanks for the 4 star rating, John. It's great to hear that you found your Patient Handling experience easy. I sent your comment onto our customer service department regarding delivery to P.O. Boxes – maybe we can look into that for our future services - the Patient Handling team
“The device was at my house. Someone had put it away. When I finally returned after hospital a thorough search revealed it. I have to return the item because I bought one in the time I believed it to be missing.
I will attempt the returns process on Monday.”
“Ordering was easy, but I couldn't use PayPal. I got an error about missing delivery address. Had to use VISA card instead. I saved the error to PDF and I can email this to you if it helps to fix the problem. Otherwise I would have given you 5 stars, because everything else was very good.”
Thanks so much for alerting us to this issue and sending through the screenshot, Cameron. We updated the plugin and all is now resolved. Best regards, the PH team
“Everything was a very high standard: product description, website, prompt delivery. The only thing was that postage was unnecessarily expensive because a box about 20 x 30 cm was sent, although the item weighed very little and could have been put in a small postal bag.”
“Product ordered was delivered in good condition. I emailed and had a call from customer service - very good. The sizing chart seemed a bit wrong compared with the product. Will order again from patient handling.”
“You delivered good very quickly, BUT PLEASE MAYBE LOOK AT CHANGING YOUR CARRIER - OR GET CHEAPER RATES. THE DELIVERY FEE WAS ALMOST AS MUCH AS THE GOOD I PURCHASED.”
