PawLab Reviews

Name: PawLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,135 Reviews

95 %

of reviewers recommend PawLab

4.8

Based on 3,135 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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320

Anonymous

Anonymous // 01/01/2019

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English

“Thank God for Pet Lab. We have artificial lawn glued on top of concrete, our dog uses it as a toilet, after a few years of use it smelt really bad to the point we were considering removing the artificial lawn. The two day treatment worked a treat, the smell has gone away. I really appreciated the instructional videos on how to apply the products and then how to maintain it.”

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Posted 5 months ago

“Lovely mat so soft and absorbent looking. I haven’t had to wash it yet but just to be able to pop it in the washing machine is going to be so good much easier to keep both the house and floors neat”

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Posted 5 months ago

“Honestly I was sceptical about this product. But desparate to keep the mud from my golden retrievers paws from making my house a mud pit, I tryed. It works. And he hasn't taken the mat outside either. Love this mat. Thank you.”

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Posted 5 months ago

“I was sceptical until I received my 2 Large mats. It's amazing, my labradoodle's feet go from wet to dry ( mine too). Can't wait till the extra large is back in stock. * 👎 the dark grey is navy blue so looks odd on my dark grey carpet.”

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Posted 5 months ago

“You products are in real as we use them all the time. I have a discount code from my business and have passed this on to them and also told them about your products.”

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Posted 5 months ago

“I live in a townhouse with a small courtyard and the outdoor / turf disinfectant has been fabulous in removing odour so that the space is enjoyable for all. I also use the eco spray on my pup's bedding which has been great to keep her inside area fresh. The delivery of the products has been efficient and communication has been friendly.”

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Posted 5 months ago

“I bought 2 x large mats, green with the paw print & they are fabulous! I'm very happy with them 😊”

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Posted 5 months ago

“My floors have never been so clean. It's an awsome floor cleaner as well as giving me confidence that my house is not going to smell like dog urine.”

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Posted 5 months ago

“Excellent quality, my dogs love it.”

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Posted 5 months ago

“Great business to deal with, honest in their dealings I had with them. Order was delivered quickly, no fuss, easy to navigate around the system. The dog mat I ordered was true to the picture and with the current wet weather we have been having, the mat has been a life saver with the wet muddy paws.”

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Posted 5 months ago

So grateful for your feedback! x

Posted 5 months ago

“Hi Tyron/Team This is the second time I've purchased the artifical turf/outdoor disinfectant and it's the best yet! I can't remember writing a review when I first purchased (sorry, should have!), but after having bought a pet store spray for $30+, which was just like a detergent, then I bought your product, it's amazing! It last long and works! I use it on outdoor tiles and fake grass in my courtyard! I would highly recommend! Thanks Ashlee”

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Posted 5 months ago

“Highly recommended. I’ve used the general cleaner, enzymatic cleaner and carpet shampoo and all of them are brilliant. Will definitely repurchase and continue using these great products.”

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Posted 5 months ago

“We have a chocolate labrador that had allergy issues and consistently smells. The petlab laundry liquid works a treat on her bedding. I had tried multiple ways to help eliminate the odour and this worked better than expected.”

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Posted 5 months ago

“We have 5 dogs and 4 cats, i have always searched for a product to get rid of the animal smell and thank god to Petlab i have finally succeeded”

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Posted 5 months ago

“After trying all the "recommended" methods to clean and disinfect around the house ( 2 pups and a senior dog) to no avail, i found these products. Within 2 days all smells and marks were gone, within a week the Accidents stopped, could not recommend any more highly, works better for less than what the "experts" suggest.”

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Posted 5 months ago

“I use the detergent as well as spray as my dog leaves smells. Her bed is hard to wash so I use the mint spray which has enzymes killing bacteria and I always wash her bedding with detergent, only using a bit as it will do the job. I recently bought the orthopaedic bed but haven’t used it as yet.”

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Posted 5 months ago

“Great company!”

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Posted 5 months ago

“My house no longer smells like a pet motel. It's a great stain remover. I am very satisfied. I have repurchased multiple times and will continue to do so. Amazing products! Well done.”

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Posted 5 months ago

“Product didn’t work on urine smell so I have wasted almost $100.”

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Posted 5 months ago

Oh no, we’re really sorry to hear that 💚 That’s definitely not the experience we want for you. Sometimes stubborn odours, especially old or deep-set ones need a slightly different approach, and we’d really love the chance to help you get the results you expected. Could you please DM or email customercare@pet-lab.com.au with what surface you were treating and which product you used? Our team can walk you through a quick troubleshooting plan — and if it still doesn’t work as it should, we’ll make it right under our 45-day satisfaction guarantee 🐾✨

Posted 5 months ago

“We use the outdoor/turf disinfectant concentrate and stain and odour remover for our artificial grass outdoors. Coco our maltipoo tends to like to relieve herself in the same spot. Both the products are really effective and have 100% helped eliminate odour and overall hygiene in the area particularly when you live in a hot climate. I would highly recommend as I have tried off the shelf products and they dont' work. Supporting a small Australian business is another reason to buy local.”

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Posted 5 months ago

PawLab is rated 4.8 based on 3,135 reviews