Paypal Reviews

Name: Paypal
Rating: 2.06

2.1 Rating 482 Reviews

25 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 482 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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pending_reversal@paypal.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most dysfunctional worthless piece of garbage company. There is a waste of time with both says the same thing. It’s all one star this company is done, dysfunctional headache, move on pathetic joke will sum it up”

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Posted 5 months ago

“I decided to invest in Bitcoin. I applied to a ad on Facebook and was approached by different companies offering their services, I chose Investing and started with the minimum amount. It seemed to be growing steadily and one day I was contacted by A Richard Forbes who wanted to know if I would like to withdraw money from my account. e saidI couls withdraw 20,000.00US but I would have to show that I was liquid. I only had 15,000.00 in my bank and I sent them some which he said would go right back into my bank along with the 20,000.00US This went on for three weeks. He had more excuses why I couldn"t get my money, Finally I received 6000.00+ into my account and they withdrew 600.00 which was all I had left from my original 15,000.00 the rest had been withdrawn by them. I was told not to worry and they were just waiting for the money to go through. Well I didn't have to wait long the 60,000.00 disappeared I never received a penny of my 15,000.00 back and I was left with 10.91 in my bank. I had bills due and no money to pay them with. I am 73 and live on a Government pension of 5,340.00 a month it had taken me forever to save that much money only to be scammed. My advice is do not believe anything you read on company web sites. Do not let anyone into your banking information. If you were scammed change your bank card and log in and pin numbers, Do not deal with Investing as they are not what they claim to be they are scammers. AVOID AVOID!!!!!! However, I've received a REFUND a few days ago after contacting (E V I D E N T L T D ) for assistance.”

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Posted 5 months ago

“with this company. After having a lot of stress with other platforms, I finally found a solution here. Visit the Supreme assets for help They resolved all my issues efficiently and gave me the support and support I needed. I am happy to share my positive experience Visit the refunding team : W-h-a -ts -A-p-p ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦”

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Posted 5 months ago

“I was really sad when i found out that all they told me where lies , i was really glad to meet my aid e v i d e n t l t d đø:ŧ ȼø:m̷ and get the case settled.”

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Posted 5 months ago

“I paid a small Roofing Company through PayPal and they kept this man's money so he couldn't pay his workers. They have been saying their reviewing the incident and it's now going on 3 weeks. The 2 payments cleared on my credit card but paypal decided to hold his last payment. Please beware of sending money through this company when doing big jobs.”

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Posted 5 months ago

“Paypal is definitely protecting scammers. I had two transactions recently that I sought a refund on. Both times the seller turned out to be a Chinese scammer. I submitted all the evidence to Paypal, including pre-existing reports to Scamwatch and police. They didn't even bother to read my complaint, let alone look at any of the attachments I sent. I pushed things further, providing more evidence not just of how I'd been scammed, but also how this particular seller was operating dozens of fraudulent businesses in Australia. Paypal ignored that too. They've also refused refunds on faulty goods, goods that were nothing like what I ordered, and goods that never arrived. Paypal definitely don't protect the customer and actually make it deliberately hard to seek a refund. On top of that, they charge an extra 10c in every dollar on top of the current exchange rate from AUD to USD (and other currencies). That's not fees and charges which are additional, but them deciding what the exchange rate is and setting it 10c higher than the actual exchange rate, and then they prevent you from having the currency exchange handled by your bank or another institution. Paypal collects that extra money. And then there's their policy of holding on to your money (when you've been paid) so you can't access it, sometimes for weeks. Their customer service is non-existent and I'm doubtful that any complaint is handled by anything other than a bot issuing form-responses. So as well as not standing by their own, much-advertised customer protection policy, they actively support scammers and are themselves defrauding customers. Maybe it's time all the disgruntled customers got together and started a class action against Paypal?”

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Posted 6 months ago

“I had lost all hope after my investment broker disappeared with my funds, but Supreme Assets Recovery came to my rescue. Their team was incredibly professional and efficient, guiding me through every step of the recovery process. They used their expertise to track down and reclaim all my lost investments. What impressed me most was their transparency and dedication—keeping me informed and reassured throughout the entire process. Thanks to Supreme Assets Recovery, I regained what I thought was gone forever. I highly recommend their services to anyone facing similar issues. They truly deliver results! Contact them for help W-h-a -ts -A-p-p: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦”

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Posted 6 months ago

“Bitterly disappointed with paypal. I I purchased payment protection for an item via paypal. The item was completely off and looks nothing as advertised. Paypal would not help. Refused my appeal too and have no humanity in them at all. They support dodgy sellers and I deleted paypal and will never use them again. Please don't use them. save your time, effort, and stress. Please don't.”

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Posted 6 months ago

“When I tell u I am tired of PayPal and their deceptive business practices. How can PayPal charge a persons account with a late fee when the payment was made on time? And when the person files a complaint and asks that the late fee be reversed you want to say that the complaint isn't a valid billing dispute. Taha, I beg to differ. If I made My payment on time and provided proof from my checking account that the payment was made on time how can the claim be denied on the basis that it doesn't meet PayPals criteria as a valid billing complaint. I'm confused and would like to have the late fee reversed. It's not my fault that PayPal chooses to post the payment 2 to 3 days later when the payment was made on time but for PayPal to charge the account a incorrect late fee is beyond corrupt business practices and needs to be addressed. REFUND please”

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Posted 6 months ago

“Since Elon sold PayPal the service has dramatically gone downhill. Given my last complaint about a purchase & PayPals handling of my complaint I wouldn't recommend them at all.”

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Posted 6 months ago

“My Paypal account was hacked at a football game. I only noticed because I started receiving emails asking me to create an account for tickets I did not purchase. I contacted PP immediately via my app to report fraud. The app told me "this action is not available for this transaction at this time". What?? So I called my bank to report fraud. They blocked the transaction and all the headache that went with it for me. I tried to contact PP via phone but was told there was a problem in the system and they could not access my account at this time. Then PP tried another form of payment, my credit card! PP did not even alert me that they were having "problems" with payment and were trying another method. So luckily, my CC alerted me of the charge to which I called and reported fraud on the CC since I was unable to solve the problem with PP. I have since been able to contact PP, have closed the account, (which took 4 phone calls, endless amounts of wait time, AND a waiting period of 5 days) and reported it as fraud. I thought my PP problems were over, but no. I just found out 2 weeks after the fraud, PP has found an old debit card, not even currently linked to the account and charged it!!! I am so furious. All PP cares about is getting paid. There is no customer service and they don't care about you or fraud. Do not trust them with your security. They are not secure.”

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Posted 6 months ago

“PayPal's Disgraceful Treatment of Merchants: A Nightmare for Businesses PayPal is notorious for holding funds hostage under the pretense of "protecting purchasers," but let’s call it what it is: an abuse of power. They arbitrarily decide when and how you can access your own money, leaving businesses stranded and cash-strapped. Running a business becomes impossible when PayPal plays gatekeeper, releasing funds at a snail's pace only when it suits them. Their so-called customer service? A complete joke. You’re bounced around from one clueless representative to another in an endless loop that never resolves anything. They dodge complaints like it’s an Olympic sport—no proper ticketing system, no direct email, and no phone number to escalate issues. Instead, you’re left navigating through a maze of useless links that lead to nowhere. My advice: ditch PayPal. They treat merchants with complete disregard and unethical behavior that can cripple your business. If you want to save yourself from the nightmare that is PayPal, remove them as a payment option now. Save yourself the frustration, and take your business elsewhere.”

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Posted 6 months ago

“Paypal refused to cancel a fraudulent transaction even though it was still pending.”

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Posted 7 months ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 7 months ago

“Very bad service and you are never safe, many scammers are using paypal to take your money and paypal ssy they can not do anything about it”

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Posted 8 months ago

“Once the standard in online payments, they are now a complete train wreck. Horrible customer service, conflicting excuses and no solutions. They unilaterally freeze accounts, with no explanation or remedy, even after a decade of loyal, complaint free patronage. Use a different company and save yourself a lot of headaches, time and grief”

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Posted 8 months ago

“I tried to activate free trial on docx editor and they took my money from the account. I immediately requested a refund but paypal refused to help and the case was closed in the seller's favour. I will stop using paypal.”

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Posted 8 months ago

“Previously sent money twice to Jamaica with Xoom with no problems . PayPal now owns Xoom ,apparently to cut off competition ,so you end up on PayPal’s own money transfer platform. This time the email of the recipient was switched to an email that doesn’t exist and funds were diverted to someone else’s account. I suspect that PayPal’s system has been hacked . PayPal says they are unable to track the transaction and doesn’t know where the money actually went. How can you do electronic wire transfers and not have a way of tracking them? My bank agrees they sent the money to PayPal as requested but the recipient never received the money and Paypal is only able to tell me they sent the money to an email that doesn’t exit. BUYER BEWARE. DO NOT SEND MONEY WITH XOOM. XOOM was a great way to send money abroad but XOOM no longer exists. You may think you’re sending money with XOOM but actually your using PayPal’s platform and it is not secure.”

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Posted 8 months ago

“Paypal is very unsecure and does not protect their customers against fraud, nor do they make good any actual fraud that occurs on your account. Someone hacked into my account, set themselves up as a user without me knowing, changed the primary email to their email, set up their own bank account, withdrew money from my checking account and transferred it to theirs. I lost over $2,700 before Paypal reps finally figured out what happened and eliminated the user. I filed a fraud case with Paypal and despite the fact that the Paypal rep that I was speaking with said it was a very clear case of fraud, Paypal denied the claim, stating that it look like regular activity on my account. I appealed it twice, and both times the new reps on the phone assured me it should be a no brainer fraud claim, the powers that be at Paypal denied the claim again both times. At this point, I would honestly like to start a class action lawsuit against them, because I have to believe I am not the only one they are doing this to. In any case, I will never use them again and I highly recommend no one else does unless you want to lose your hard earned money.”

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Posted 8 months ago

“I have been with PayPal now for 20 years and I’m just about to leave as I phoned them over a situation that I’ve lost £1530 being with them. Young lady on the phone and all she wanted to do was basically flog me off that they didn’t want to pay or nothing to do with it. I asked to speak to a manager and she put me on hold and said the manager will be with you soon and no one answered after half an hour. Through the years I have a problem with PayPal and this is the final straw. They actually want to take your money and use it to make themselves money but when it comes back to you. They don’t want know so PLEASE PLEASE do not use PayPal anymore or sign up with them.”

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Posted 8 months ago

Paypal is rated 2.1 based on 482 reviews