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Paypal Reviews

2.0 Rating 488 Reviews
25 %
of reviewers recommend Paypal
2.0
Based on 488 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 6%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Email:

pending_reversal@paypal.com

How does Paypal deliver?
(5 days ago)
Paypal delivers items by Courier, Own Driver and Postal Service.
(5 days ago)
F

Delivery - Slow

28.57%
Industry Average
Rubbish, the problem persists and they still have the wrong delivery address and my correct address on their system after I was told it's been sorted.
- Juliet Orafu
We thought this was absurd to put it mildly how can there be a chargeback after 5 years when we never had issues in the 10+ years we used the account? We asked Paypal to agree to ADR (Alternative Dispute Resolution) they have ignored the request then when looking at the web we found a Private Investigation agency is looking into Paypal the posting on the invetigators site said "Paypal in Canada Breaching their own terms and conditions relating to alternative dispute resolution" we spoke to them and they suggested writing to Paypal in Toronto so we sent a letter with signature on delivery but have heard nothing.
- Anonymous
He chose UPS SurePost (UPS transports package but USPS makes the delivery) because it saves him a few bucks, but leaves his recipients open to claim issues.
- Josh C.