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PC World Business Reviews

1.2 Rating 46 Reviews

7 %

of reviewers recommend PC World Business

Company Reviews

1.2

Based on 46 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Location:

PC World Business2 Nunnery SquareThe Parkway
Sheffield
S2 5DD

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never had the mis-fortune to deal with 'PC World business' before and certainly will not be doing so again. I ordered a Epson printer on 7/8/20 - received notification of shipment the following day - since then nothing - no printer no contact - I sent an email to query - nothing -so I rang -spoke to a totally disinterested lady - said been shipped by agents - won't refund as shipped! -will send chaser - nothing- avoid at all costs.”

Posted 3 years ago

“I had a simple question about an item I was ready to purchase and waited patiently for livechat. Eventually I got a smartie who asked for information I had already given him and which he hadn't read then answered my question while telling me to read the "specs" which i had done. Undeterred, I pushed on to order and when I went to "checkout" I was taken to a page that asked if I had an account. I answered no and expected to be taken to a payment gateway. I had to open an account which I did in order to proceed to the payment gateway. I paid. I then checked my email for an acknowledgement of the order and payment but nothing was there. The payment had been taken from my card, however. I do have an email acknowledging a business account which i do not want and will certainly not now use. Hours later and I still have no acknowledgement of payment or of the order. On my unwanted account orders page, the order is "processing". The payment isn't "processing". Webchat has disappeared and I have not had a response to my email to customer services. I am appalled.”

Posted 3 years ago

“Do not shop here, they take your money and do not give it back. I placed and then cancelled an order for 2 computer screens on 23rd April. The items had been dispatched so i immediately returned them and they were received on 28th April. I am still waiting for my money to be returned five weeks later, over £220 is still owed and i have no idea if or when it will ever be refunded. Customer services take days to respond and do not address your concerns, just say it has been chased. To add insult to injury, i received a credit note the other day, for just one of screens not both. I still don’t have any money back. Avoid at all costs!”

Posted 3 years ago

“Currys(staines) never picks up phone calls. I bought a bose headphone and found cheaper in Amazon(within 7 days) I raised three complaints for the price match. Never resolved the complaints. Shame. It used to be my favorite shop. Probably management got changed.”

Posted 4 years ago

“Currys(staines) never picks up phone calls. I bought a bose headphone and found cheaper in Amazon(within 7 days) I raised three complaints for the price match. Never resolved the complaints. Shame. It used to be my favorite shop. Probably management got changed.”

Posted 4 years ago

“Currys(staines) never picks up phone calls. I bought a bose headphone and found cheaper in Amazon(within 7 days) I raised three complaints for the price match. Never resolved the complaints. Shame. It used to be my favorite shop. Probably management got changed.”

Posted 4 years ago

“Currys PC World(Staines) never picks up phone calls. I raised three complaints for the price match. Never resolved the complaints. Shame. It used to be my favorite shop. Probably management got changed.”

Posted 4 years ago

“Terrible service no emails no communication. Did not get my delivery took my money! Customer care rude and unhelpful NEVER buy from them”

Posted 4 years ago

“Again disgusted with customer support feeling like staff and Truro were like robots, walked in two people waiting at door, and then felt they knew nothing....simply selling, I had a bad experience many years ago when not listening and they crashed hard drive, and promptly giving me Microsoft discs which PC World are not authorised to do, And now took my daughters Mac air back just a a couple of weeks out of warranty, and basically told tough luck can’t fix for a few days and they’d offer a couple of £100 for “old” which is only just a year old, or have it repaired, what happened to the good old customer service, ie, I’m so sorry to hear this “, instead went back to look for a new upgrade which turned them into a flap, as no one seemed to know whether there was actually in stock, and then went into someone else who didn’t know, absolutely disgusted my daughter is a uni student and is struggling financially anyway, and has important assignments to get in, she was desperate and needed a new one, I mean a couple of weeks over warranty and not any care at all, sadly the best option was to buy her a new one...thanks a bunch for nothing again!”

Posted 4 years ago

“second attempt at ordering from P C world, second order cancellation. I moved house recently and bought a fridge from Currys P C World. Paid for it, booked in a delivery date, and waited for it. It never arrived. After no communication from the store I called to find out my order was canceled. They blamed the bank (the bank took a larger payment from SCS just fine and deny any issues their side). We thought it was a fluke error and bought a washing machine last week, same again - order canceled. At least we got an email this time, but I won't bother with a third time.”

Posted 4 years ago

“Stock availability is checked and order is created (in store), Payment is completed but item was not given to me ... I was waiting for more than 45 mins, finally they told me that there is no stock. They refused to give the refund, and they will only credit into PC World's Business Account under my company as a credit note. What a cheating.....This was happened in 09th Dec 2018. I have been chasing many days and still waiting for the refund. Today, they have asked for my credit card statment, and I have emailed to them as well, let me see... Poor and cheating....”

Posted 5 years ago

“Ordered and paid for a laptop online, never arrived, I only discovered that it was out of stock when I rang up and chased up the order, otherwise I would never have known,! Still awaiting a refund.”

Posted 5 years ago

“Avoid using this company at all cost. Stick with John Lewis who will not only price match anything that PC World can do but can also offer a far better customer service than what they ever could. Staff unwilling to help and everything seems to be too much effort in store. Customer services (phone) don't appear to be any different. One of which was very rude, refused to give his name and refused to pass me over to a manager, make promises which aren't delivered. They took £150 of my money and kept hold of it a week before returning it back on to a gift card. Apparently this should of taken a max of 24-48hrs. This was all because of a voided transaction as a result of a system error there end and they were unable to complete the transaction. I spent several hours spent on the phone as well as in store to be told I would be given some compensation (discount on the product) as a gesture of goodwill. Visited store today to be advised maximum they could offer was £20 which I found a little insulting considering all the lies they told me, unhelpful staff, hours spent on the phone and in store trying to resolve a problem which was out of my control and a disappointed family member as they were unable to get the gift on time and still haven't. Both myself and family will never be using PC World again. Considering I was looking to buy a tv, surrounded sound, Apple Mac as well as other goods (moving in to a unfinished property in a month and need white goods) you thought they would have done more. I have now purchased a tv from John Lewis and will stick to them going forward.”

Posted 5 years ago

“I am self employed and purchased a laptop from Curry 15 months ago for £1449 They encouraged me to open a business account which made no difference to me, or so I thought. They registered me up to their Knowhow service without my permission, for a free year and then a rolling direct debit that was not discussed at any point, The laptop is faulty and now Currys refuse to repair it as they say it was a business purchase so is not covered by Consumer Law. Cunning way for them to wriggle out of their responsibilities. They want £500 to repair a laptop that they would repair for free if they hadn't tricked me into opening a business account . Definitely a case of mis-selling . I have 2 identical laptops from the same store costing the same price but only one of them has a 2 year warranty because PC World found a way to avoid offering a warranty on the second purchase . Sneaky and pretty reprehensible if you ask me . Why would you want to set up your customers like this?”

Posted 5 years ago

“I BOUGHT A SENHAISER HEADSET FOR £300 WHICH NEVER WORKED I RING THEM UP STRAIGHT AWAY AND WAS TOLD TO CONTACT SENHAISER DIRECTLY now its back and forth to senhaiser till they fix this piece of s.....t DO NOT BUY FROM THEM, THEY ARE NOT VERY NICE AFTER SALE AT ALL, WORST MY EXPIERIENCE EVER”

Posted 6 years ago

“Had my order cancelled and I didn't even get an email saying that. Had to login my account to find out. Absolutely appalling, this is the second time I am dealing with PCWorld and it will be my last. Both times I've had only problems. Would not recommend anyone doing business with them.”

Posted 6 years ago

“I ordered a Dell computer from PC World Business online in mid December. The machine was faulty when it arrived on the 15th and after many hours on remote access Dell agreed that it should be returned. After reporting the matter to the on-line customer service department I took it back to my local store on December 21st together with an email from Dell authorising the return and I expected to get a refund or at least a replacement without delay. After many phone calls and emails I am no further forward some 9 days later and I am told that the matter has to go through their "process" apparently involving a middleman supplier. They can give me no idea about how long this might take and Dell have confirmed to me that no-one from PC World has been in touch with them and anyway they have issued all the necessary paperwork confirming that the machine is faulty. PC World took payment on the day of order but seem to be very reluctant to refund it even though they have the machine back. I have not had any problems in the past with PC World retail but in future I am going steer well clear of their business set up as they don't seem to understand customer service.”

Posted 6 years ago

“Bought a laptop online that never arrived. Asked for a refund. Took three and a half months and the intervention of my bank to get mu money refunded. PC World incompetent and cannot track an order. Customer service non-existent. Never, ever, ever again use this useless company”

Posted 6 years ago

“Yesterday we were looking for a cheap laptop for my wife's mother and saw the ideal model advertised by PC World: a Dell Inspiron 17 5000 17.3" laptop with i3 6100U processor, at a price of £479.99. My wife ordered this online for collection from the Rochdale branch of PC World, and printed out the confirmation with reference number to take with us to the outlet. I never shop at PC World as I have heard so many adverse reviews of the company but, as this laptop was exactly what we wanted at the right price, we thought we'd take it up regardless of my reservations. I was not disappointed! We set off to Rochdale this morning, from Cheadle, a 34 mile journey by road, and on arrival at PC World handed over our reservation confirmation, only to be informed by Taahir (Management Team) that they did not have this model in stock. His only explanation was that someone had mistakenly listed the display model as the one reserved for us, and offered us a 10% reduction on the price. Quite apart from the fact that I would expect a much greater reduction than 10% for the supply of a used display model, when we came to examine it we found very noticeable marks on the top surface which had been hidden from view whilst the screen was raised vertically (I took the precaution of photographing this damage). This offer was immediately rejected by us because the laptop was to be a gift for my wife's mother. Taahir then informed us that a new model was available at their Middlesbrough branch and that he could arrange for it to be delivered to our nearest PC World branch. He promised to telephone us before the end of business today to let us know whether he had achieved his promise. Needless to say, at 9.10pm, we have still not received the promised telephone call. I have the print-out of our reservation confirmation and also copies of their web page on which the laptop is still advertised. On neither case is there any mention of the model being used or ex-display, and we regard it as being advertised as a new model. On that basis, I assume that PC World is guilty of false advertising and possibly of fraudulently attempting to sell a used item as new.”

Posted 6 years ago

“Highly unfair treatment. The customer care is very disappointment. No consideration for the challenges I faced with my laptop”

Posted 7 years ago

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PC World Business is rated 1.2 based on 46 reviews