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Pen & Paper Reviews

4.9 Rating 1,144 Reviews
98 %
of reviewers recommend Pen & Paper
4.9
Based on 1,144 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Pen & Paper Reviews
Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Wonderful and very helpful staff every thing there that you need .had a little problem but easily solved so understanding.thank you .will certainly use again .
Helpful Report
Posted 1 month ago
bags didn’t come as advertised, very small and when i sent back one month ago i still haven’t got my £20 refund …. fuming !
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Posted 2 years ago
Amazingly fast. Excellent service and a great price.
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Posted 4 years ago
Delighted with purchases and service
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Posted 4 years ago
I have made two online purchases from The Pen & Paper. On each occasion the price for what I wanted was good, the online purchase was simple and clear (including choice of nib, pen refill choice etc.). Delivery to Northern Ireland was swift. Excellent service! Thank you.
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Posted 4 years ago
Ordered a Conklin All American at a very competitive price, and when I called with a question I was greeted by a very polite and courteous member of staff. Will definitely shop again as this is my second purchase from them and have nothing but positive experiences buying from them.
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Posted 4 years ago
I was amazed at prompt efficient service and quick delivery Thank you Love my pen / rollerball Recommended you to a friend
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Posted 4 years ago
Speedy & efficient delivery - product exactly as described for a reasonable price. Handwritten parcel was a nice touch!
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Posted 4 years ago
Always a great service at this shop. Unfortunately I haven’t been able to go to Cardiff since March, so I have had to order supplies, but the delivery is always speedy. I particularly liked the Paperblanks diary that I ordered this time. The cover is lovely.
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Posted 4 years ago
Fantastic shop with a wide and quality range for reasonable prices.
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Posted 4 years ago
Izzy at Pen & Paper went above and beyond to make sure I received suitable pens, when the originals I sought were out of stock. Highly recommend for anyone finicky about their stationary!
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Posted 4 years ago
Super service! Very difficult to find good stationery, fantastic that you stock Basildon Bond writing paper, I may finally get back to writing letters to cheer up elderly relatives at this time. Delighted to be able to support an independent shop during this Covid crisis. Much better than Amazon!
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Posted 4 years ago
Excellent service and delivery. I will use them again.
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Posted 4 years ago
This is the only site where I can buy easily refills for my Parker Biro. I wish to use fine points and I buy them in red, black and blue colours. The service and packaging is excellent and I am glad that they are back online.
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Posted 4 years ago
Very nice filofax paper, efficiently delivered
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Posted 4 years ago
Easy to navigate website. Fast delivery. Very impressed.
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Posted 4 years ago
I bought two identical Lamy Studio rollerball pens from Pen & Paper as gifts. The sellection on their website was fantastic and the prices were the best I could find. I received my order very quickly, it was well packaged and in perfect condition. I am delighted with the products, and the service I experienced was first class.
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Posted 4 years ago
Very easy to navigate the specialist listings and order correct leads with choice of hardness/softness good value and low cost of postage by royal mail my preferred delivery service . Well done guys
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Posted 4 years ago
I ordered 10 packs of Diplomat International Sized Ink Cartridges, which were delivered in just a few days and at a great price.
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Posted 4 years ago
Very fast delivery and a very good price for a Parker pen. An extremely professional and customer-focussed store. Many thanks.
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Posted 4 years ago
Pen & Paper is rated 4.9 based on 1,144 reviews