Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm happy to say that despite being so far away from the store, communication between us was prompt. My order was processed within hours of making it & given tracking # without any fuss. I received the package in great condition. Nothing to complain about - it is as advertised. Thumbs up for customer service”

Helpful Report

Posted 7 years ago

“A great product, delivered on time. Very good service. Mike Nussbaum, Dr M Nussbaum”

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Posted 7 years ago

“Shop did not have my original choice of gun metal grey, so ordered a brushed silver finish instead. This came very promptly and I preferred the brushed silver to my original choice. As compensation for not having original choice, the shop supplied me with a black medium refill in place of the standard blue one, free of charge. Pen was a present for a member of the family, so can't comment on how it is in use, but I'm sure it is fine. Would certainly use the shop again.”

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Posted 7 years ago

“Top company! Used many times and had no problems. The prices are competitive.”

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Posted 7 years ago

“Placed many online orders for lamy pens. Always had great service and great prices. Looking forward to receiving my Lamy aion black fountain pen.”

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Posted 7 years ago

“Expert service provided by the pen and paper :)”

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Posted 7 years ago

“Great prices, fast delivery, items as expected. Very happy.”

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Posted 7 years ago

“Loving my Lamy safari fountain pens. They arrived quickly!”

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Posted 7 years ago

“Excellent service as usual! Already used the pen and paper three times.”

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Posted 7 years ago

“Great service from the pen and paper. The website was easy to use. Delivery was quick and excellent price for my pen! Now sat in sunny Corsica enjoying a Corona. Cheers pen and paper! :)”

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Posted 7 years ago

“Always helpful. Great service. Been a customer for years. Will continue to be.”

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Posted 7 years ago

“Great service. Dealt with Pen & Paper for years. Happy to continue doing so.”

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Posted 7 years ago

“Marvelous company to deal with. The staff are wonderful in the shop & the website is easy to use.”

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Posted 7 years ago

“Amazing service provided. All went smoothly :)”

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Posted 7 years ago

“Ordered loads of Lamy pens which were at very good price. Everything was good about my order. I will be back........”

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Posted 7 years ago

“Great price for my Yar-O-Led pen which i must say is a delight to write with. Easy to order on the website - delivery was only a couple of days - item well packed.”

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Posted 7 years ago

“I ordered a Cross Botanica Day Lily fountain pen and I am delighted with it. Pen & Paper had the best price I could find online for this item. The item was sent promptly. I was very pleased to note that the padded envelope it arrived in was eco-friendly. I thought the handwritten address, beautifully written in ink was a nice touch! I'd be very happy to order from this company again.”

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Posted 7 years ago

“Very efficient service and quick delivery.”

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Posted 7 years ago

“Order delivered in perfect condition on time”

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Posted 7 years ago

“The staff are so helpful and much better than other companies I have dealt with in the past.”

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Posted 7 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews