“Requested a refund for a faulty candle. Returned item under Royal Mail tracked returns service so have proof of delivery to them but 3 weeks later they still deny receiving it. NO REFUNDš”š””
“I bought Ambre de Alexandrie and it faded as soon as I sprayed it.
I also bought Le Parfum and they are both fake! I spoke to a customer rep called Moas who was very rude and dragged he didnāt reply to my emails and refused to refund my money even though I returned back the order tracked and they have it in their possession. This is not a professional business and a complete hazard and liability.”
“I bought my favourite police to be perfume , doesnāt smell anywhere as good as my one I buy regularly from Superdrug !
Although the bottle and packaging looked genuine , the smell was definitely not as good .”
“Iāve placed an order over 200Ā£, when my parcel arrived none of the perfumes I paid for were inside. They sent me a hair conditionner worth maybe 8Ā£ which I havenāt ordered.
I contacted perfume-click.co.uk immediately, their customer service is terrible, Iāve spoken to two people and neither of them offered any help and they were very rude. Just told me they are 100% positive all the items Iāve paid for were sent to me (refused to provide any cctv screenshots as proof), basically accused me of lying and then stopped responding.
I sent 200Ā£ and all Iāve received was an 8Ā£ hair conditioner. All items ordered were meant to be gifts so you can only imagine how upset I was about the whole situation.
Whatever you do DO NOT BUY FROM THIS WEBSITE
I am 100% convinced itās a FRAUD and iām already in contact with police, customer rights and a fraud agency.”
“The perfume is smells like a soap and when you want to return they donāt except when asking for a sample they donāt send it to you never bay anything else from them 0 star.”
“So disappointed. You order two bottles if the same fragrance, in my case āfriendsā from Moschino and once you receive it full of joy and canāt wait to try..... and once you spray it on your skin, you are shocked, because it smells like old acid vinegar...... was so disgusting! Anyway, w informed Miss Jeanette, and she told me to wait, fragrances have to recover (lol) from the transport. Stupid me, I did, but after a few days, the 2nd and 3rd try was like the first one. Then I decided to give another try to the 2nd bottle.... and guess what, sour and disgusting vinegar smell. We came to an agreement and I returned the to bottles. Today after 2 weeks, I received a refund for not even the half amount they charged me for the purchase.
And now that I saw the reviews for the first time, no wonder they have almost only bad comments (1 1/2 * from 5!!!!!!).
Stay away us the only thing I can recommend.”
“Received my order quickly and bottle looked authentic but the perfume is extremely weak and is either stale or not genuine. I feel stupid to have thought I could buy my perfume a little cheaper”
“avoid avoid ,received rotten/old product ,been asked to send back even clearly we cannot go out also i have a child,sent pictures still been told is the policy to return the old product”
“they are liar !!!!!!!! on the website they describe the product as a hair masque but it s a shampoo. ask for the refund but they say you first have to send it back and pay for the return fees !!!
it's their mistake but i have to suffer the consequences
never again, many websites would have reimbursed”
“Do not waste your money buying from them.
First they refuse a refund because of the original packaging not being returned.
Then they refuse a refund because of health and safety.
They have now been reported to trading standards.
If they sold genuine products, then there would be no need to request refunds”
“A dreadful transaction left me severely out of pocket
I purchased Creed Irish Tweed twice from this company.
The first time was fine.
The second time the product was not fit for purpose.
It dated from 2017. It was old and tired. The fragrance was spent.
I sought a refund through PayPal. Perfume click initially said they would provide a refund.
This offer was subsequently withdrawn because I didn't have the original packing. PayPal (another rubbish company) then refused my claim.
I am now ā¬224 out of pocket. Perfume Click didn't even offer to return the rubbish creed.
I wouldn't go near Perfume Click. It is far safer to purchase on the high street.
They are now denying they received the defective product even though it was sent by registered post at my expense with tracking and accepted for delivery at an address they sent to me.”
“I purchased Creed Irish Tweed twice from this company.
The first time was fine.
The second time the product was not fit for purpose.
It dated from 2017. It was old and tired. The fragrance was spent.
I sought a refund through PayPal. Perfume click initially said they would provide a refund.
This offer was subsequently withdrawn because I didn't have the original packing. PayPal (another rubbish company) then refused my claim.
I am now ā¬224 out of pocket. Perfume Click didn't even offer to return the rubbish creed.
I wouldn't go near Perfume Click. It is far safer to purchase on the high street.”
“Bought Estee Lauder Modern Muse Eau de Parfume. Smells like it but doesn't last at all - very weak and NOT perfume. Clearly no point in trying to get a refund given previous comments. AVOID!!!”
“They delivered to the incorrect address and have failed to even try rectify it - say its all my fault and my tough luck!
They may be cheaper than other sites but theres clearly a reason
Will never order from then again”
“I made a purchase a few months ago, I ordered three bottles in total of Paco Rabanne for going out purposes. I sprayed each bottle at least once and began to notice the perfume faded very quickly, at first I wasn't sure if this was down to the perfume being new and needing to wear in a little first. I then tested the perfume on different forms of material to see if the scent lasted a little longer, again same result the scent would only last for around an 1 hour. I then went into Superdrug and Boots and tested one of their bottles onto my jacket, this scent lasted for around 4-5 hours with just two sprays.
I contacted Perfume Price and advised them that I wished to return all three bottles as there was something seriously wrong with these fragrances. At first they were will for me to return one bottle of perfume, however when they discovered that I was returning three they wanted to deduct 30% from the total, and then had the audacity to tell me that two months had passed and they will not accept the perfumes back.
I explained to rep, that these perfumes were purchased to be worn on special occasions only, therefore I have not been using them. I sent them evidence of the perfumes showing how full the bottles were and my dressing tables which has tons of perfumes so I know fakes when I smell them.
Still they do not wish to accept them back. I replied saying no problem, first step, I'll report them to Trading Standards, and after that I will commence legal proceedings. If you wish to sell fake and water down perfumes let your customer know so they can choice whether or not to purchase your goods. Safe your funds people and go to Superdrugs, Boots or the Perfume Shop and these products are definitely FAKE goods. Paco Rabanne is high quality perfume that doesn't need alot of sprays. If you have to spray 7/8 squirts then this is not genuine... Period.”
“I wont be using this company again.
spent close to Ā£200 on 2 big bottles but one of them stopped working after 2 weeks and they wouldn't replace it because I didn't have the original packaging (who the hell keeps the box from aftershave bottles!!!)
so now I have close to a 200ml bottle of aftershave I cant use
DONT BUY FROM THEM!!!”
“DO NOT BUY FROM THIS PLACE. THE PRODUCTS ARE FAKE!!!! The perfume I ordered (which I normally order from the Perfume Shop) has such a horrible smell. DO NOT WASTE YOUR MONEY.”
