Personalised Favours NZ Reviews

Name: Personalised Favours NZ
Rating: 4.74

4.7 Rating 735 Reviews

94 %

of reviewers recommend Personalised Favours NZ

4.7

Based on 735 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

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Email:

digital@personalisedfavours.com.au

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Personalised Favours NZ 5 star review on 27th February 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was really good however the picture had lines through it and wasn't really the best quality.”

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Posted 2 months ago

“The coasters are good but I ordered gift boxes and none arrived”

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Posted 4 months ago

“I purchased the engraved hammer and wasn't very happy with how it turned out. The engraving itself is flawless but the quality of the hammer was low. The head is only glued onto the handle, and it was not stuck together evenly. There is also dried glue splattered on the head which just doesn't look very tidy. Overall the service was great, the website is easy to use, just not satisfied with the product.”

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Posted 4 months ago

“Hi Jamie We have only received half of our order (70 glasses). Is there another box coming? Was it shipped in two lots? Have very much appreciated your service so far but obviously would love to see the rest of our order. Thanks for getting back to me, Ruth”

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Posted 5 months ago

Hi Ruth, Thank you for your review! I am so sorry to hear that you have only received half of your order. Upon checking, the rest of your order was dispatched separately. I have just tracked the order and can see that it was delivered yesterday. Could you please check and confirm if you have received all the items you’ve ordered? Thanks & regards, Judy

Posted 5 months ago

“When it arrived it was quite cheap looking. Even the label on the bag was half peeled. Not sure I can give this as a wedding gift now.”

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Posted 6 months ago

“Lovely end product but extremely slow delivery.”

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Posted 9 months ago

“Beautiful product however I had not realised the NZ page I was ordering from was shipped from Australia so the product arrived 2 weeks later than expected.”

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Posted 9 months ago

“While the products were ok it was super lucky they were not damaged as the box was in terrible smashed up condition & wet and soggy. The box the coffee glass came in was wet and soggy and unusable.”

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Posted 10 months ago

“Dont take initiative with typos so im a little miffed. One space added would've change the whole aesthetic of my bridal/groomsman gift glasses”

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Posted 1 year ago

“Hi Team, The ordering process was very simple to use so this is a great! But the communication around delivery definitely needs work. I understand things happen and it’s not in your hands but what you can control is your communication with the customer.”

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Posted 1 year ago

“I was very happy with the service from Personalised favours. I bought a wooden plaque with my sons name and 2 middle names. After the first design was sent to me, i asked them to move both middle names to the second row and the first name on the first line, I know that I approved the next design sent to me, however when it arrived the 2 middle names on the same line were different font sizes. Again I'm aware I made this error when I approved the design quickly after they altered for my request.”

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Posted 1 year ago

“The product was up to expectations accordingly priced. Nicely done however, waiting almost 3 week to receive it was not fun.”

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Posted 2 years ago

“When I ordered from nz website I didn’t expect it to be sent from Australia, there was nothing informing that. Otherwise great.”