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PetLab Reviews

4.8 Rating 3,106 Reviews
95 %
of reviewers recommend PetLab
4.8
Based on 3,106 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
PetLab 5 star review on 6th December 2025
"Annette Henson"
PetLab 5 star review on 6th December 2025
"Annette Henson"
PetLab 5 star review on 13th October 2025
Judith Taylor
PetLab 5 star review on 15th September 2025
B Wallis
PetLab 5 star review on 12th September 2025
Melanie
PetLab 5 star review on 9th September 2025
Debra Boland
PetLab 5 star review on 4th September 2025
Jules
313
Anonymous
Anonymous  // 01/01/2019
As a professional Carpet Cleaner,, i am always looking for products to improve my service to customers,,, Happy give Petlab a try but unfortunately the product didn't stack up as i was hoping,, did not do the job as good as the product i already use.
Helpful Report
Posted 4 years ago
Hi Bryon, We are really sorry to hear you didn't have success with our product. We have a very hands on team, if you would like to speak with one of our cleaning specialists please reach out to our customer care team, customercare@pet-lab.com.au. The application of our products is very important for optimal results and different surfaces can require slightly different treatment methods. Thanks for taking the time to provide feedback, we appreciate it. PetLab Customer Care
Posted 4 years ago
i’m happy with the products nd delivery but you keep on taking my money stop it
Helpful Report
Posted 4 years ago
Hi Ginalyn, Thanks for sharing your feedback with us. As we mentioned to you via email, you had opted into an auto-delivery when placing your first order with us. We offer subscriptions for those customers who require product regularly for a lifetime of 15% off the products being used. There is no scam here, you have to create an account and select the frequency in which you would like your recurring order to be sent. The good news is, once you contacted us regarding this issue we assisted you right away with cancelling this subscription. You most definitely will not be receiving any further orders unless you place them :) Take care!
Posted 4 years ago
PetLab is rated 4.8 based on 3,106 reviews