“First visit to Peter Vardy. Expected more. Saw the car on the website, phoned ahead to book test drive. Sales advisor I booked with was not there when I arrived therefore Jason Craig had to fill in. Jason very helpful but couldn't find car I was there to view. Eventually found out it was in garage getting a scratch touched up. Fine, not there fault, got to test drive same car different colour but would have been nice to see car I was buying. Team should have known this when I phoned ahead to book test drive. This aside Jason very helpful. Kept me informed over the next few days with regards to finance etc, promised I would get the car on the Wednesday. Therefore I sold my car expecting to get when i was promised. Phonecall from Jason Wednesday and told finance company still not released funds and would therefore get car next day. Got the same phone call Thursday and Friday. Jason was very apologetic, trying his best I could tell but I was without a car and being a district nurse that was a problem. Jason said there was no courtesy car available, so I had to take time off work. Feeling frustrated I phoned the finance company myself to ask why funds not released. Was told they have a 3 day policy after finance approved. Policy was not approved until the Wednesday therefore funds would be released the following Monday. Therefore car was never going to be ready on the Wednesday. Spoke to manager about this and he was not aware of 3day policy therefore poor communication between finance company and Peter Vardy. Jason very apologetic and admits his mistake. Offered a car on loan by one of sales advisers which was brought out to me on same day. Exchanged car on the Monday. As Jason was out he said he would pass over to another member of staff. On arrival sales advisor was not expecting me, he did not know my situation and could not find my car yet again. However once car found very helpful in finishing paper work etc. In conclusion I feel staff at peter Vardy were very good at selling me the vehicle but when it came to communication between finance company and the other members of safe this could have been improved greatly.”
“Overall average service. Deal advertised was not met as £99 insurance and 5 day free insurance was advertised with the car but it the time of purchase I was not told you had to have been driving for at least a year to qualify. Sorting out my own insurance meant being constantly phoned and emailed whilst I was working. On the deal advertised it also said a minimum of £1000 for your old car and I was only given £500 for an overall sound car with low mileage and very little aesthetic problems. However, despite the problems mentioned I am very happy with my new car and there are absolutely no problems with the body, interior or overall running of the car.”
“Perter Vardy Edinburgh Seafield Road is a very sales orientated dealership salon. From the moment of the fist chat with the salesman you feel that you are not getting the best deal. The only reason that I`ve decided to go ahead with my purchase was because I really liked the car. After signing all the paperwork I`ve been asked to come back on Saturday to collect my car only to be advised that the system does not work and they are unable to tax my car. When asked why It was not done before as had insurance sorted on Wednesday Craig advised that woman that usually does this was on holiday. really disappointed there especially that I was waiting for over an hour wasting my weekend. Would I recommend the place - already advised work colleagues to try somewhere else as maybe they will get better deal somewhere else then try and see at Peter Vardy.”
“I am overall happy with my new car, however when I visited the showroom at the time of purchase I wasn't planning on purchasing a vehicle and was simply calling in for an informal chat , and made this point clear though-out the process.
The salesperson that I was talking to was close to offering a deal I was happy to accept, when it was discussed that my then current car had lifetime free servicing, as a good will gesture he offered me 3 free years of a 5 years service package, which he went away to get confirmation of, and when confirmed that on the sales deal,which made the purchase of a new car agreeable to me. However after the sale the offer has been omitted with NO explanation to me. The outcome of this situation is of more importance to the Dealership than to me, it means as I have no service plan I will most likely have my car service by an independent franchise, which in turn will ultimately mean I will drift away from the dealership & in-turn look to another manufacturer when it comes to car replacement , a pity as I have just purchased two new cars in succession from Vauxhall & owned four in total over a almost a 30 year period, I thought my custom would have meant more. I will say no more in the matter and leave you to act as your conscience calls you...... Yours sincerely Billy.”
“Everything about the sale was fine until the car had to be tax was there at 3pm told it would take 10mins had to wait an hour and 10 min as my car is for my work this is not good only after waiting did I discover a scratch now more time off work to have this sorted just not good enough”
“The first person I dealt with David I think it was didn't inspire me with confidence, he didn't know about the HSBC/Peter Vardy partners deal. I told him what I was after and he had to ask 4 times before someone else came over to help. In the end up it was to expensive but I did get a car. I told David my budget. He told me what I would pay each month abd that he sorted all payments to be the same. I re-itterated this to him he said yes, then my wife asked and he said yes again. On signing for the car a few days later my first payment is around £50 more than he said. The sales manager who was helping actually said he may have been rushing to get away as it was at the end of the night. Not what I expect as superior service. There was a bit of hard sell. If I hadnt said leave me alone I may have walked. The lady who done the hand over was amazing. And although I sm not happy with the sales people at the moment I am really happy with the car.”
“Had a great experience purchasing the car from James and everything went smoothly and i cannot fault anything that happened that day.The store was very child friendly and welcoming.
On the day I was to collect the car however, I was delayed about 2 hours and my partner was told on the phone whilst we had already left to collect the car that it would be delayed a further 4 hours and I would receive a full tank of petrol for the delay. Upon arriving home later that day with the car only 5 miles away I realised I only had not even a quarter tank of fuel and the car was in fact still quite dirty inside and I had to clean it myself. Great experience purchasing car...not so great experience with handover.”
“My only fault with the service I received was regarding a query I had less than 3 days after I picked up the car. I called many times and left various messages for the staff member who handed over the car to call me, when this didn't happen I asked for the staff member whom I purchased the car with to call me again this didn't happen, I then asked for the person who arranged finance to call me which eventually happened. I explained my query and they said they would look into it, which did happen however the resolution to my query took almost 2 weeks to be completed and this was only after a courtsey call from another staff memeber that I mentioned my initial query of over 10 days. Again I waited on the person dealing with my query to get in touch, which they did the following day.
I feel that all customer service was 100% attentive before & during the car purchase but left disappointed following the sale.”
“Vauxhall peter vardy Edinburgh is ok but could he better.customers should get little bit more valued in my opinion. Lot of things should be explained in more details. I found them tryna hurry and force in to get a car rather than tryna see what customers really want.”
“Staff I dealt with in showroom were friendly and helpful.
Unfortunately, on collecting the car, there was a very noticeable black mark on the middle of the bonnet, so we had to go back in a few days later to get it re-sprayed.
Also there was an issue with the MOT certificate. Someone copied down the wrong mileage from the service book. So we're stuck with a certificate that says Jan 14- 70000 miles then Aug 14- 14000 miles!! Apparently you cannot get a new one issued.”
“I recently purchased a Suzuki Swift from Peter Vardy Motherwell. I was disappointed to find that on my way home after collecting the car the brake information light on the dashboard came on and off several times. Also the fixing around the gear stick was broken and to cap it all when I got home there was a wheel trim missing (I had only travelled less than ten miles). These problems were fixed although I had to wait several days before I got the car back. (The only saving grace was that I had a courtesy car).
I would have given a 'poor' rating were it not for the fact I had good service and an apology when I returned the car.
My mother, her partner, and my brother have all bought cars from Peter Vardy without any problem so you can imagine their disappointment after recommending Peter Vardy to me.
Whilst on the subject of recommendation, I have yet to receive the £200 I was promised as my family had purchased cars from Peter Vardy. This should really have been taken off the purchase price but I did not find out about it until I collected the car. (My mother has also been promised £50).”
“excellent surface when being shown the cars from the Glaswegian salesman his name i have forgotten. apart from when picking up the car as another young salesman described the colour i chose as "i guess its quite nice". then the car was delayed by one hour when they were cleaning and we were not notified of this delay. all in all great service from the Glaswegian a full 10/10 but for the rest of the team it was a huge let down. please look into your team who handle the actual handing over the car as all were sloppy and really quite rude at what should have been a good day.”
“Well when i got my car i got told i would get 1 yrs road tax , i got 6mths.
i got told i would get a full tank of petrol as soon as i left the garage i had to go to the petrol station. and when i phone to speak to them i get told we will get them to phone you back and they don't .”
“Just taken delivery of a new Astra Estate from Peter Vardy in Aberdeen. The car is great, but the service from Peter Vardy was lacking somewhat. There is no doubt that they are a very popular garage, and I always get the impression that they are stretched to the limit, so as a result nothing happens very quickly. They are striving to deliver a 10/10 experience for their customers, but they have some way to go in my opinion.”
“I feel that whilst I was looking for car everything was great and staff very helpful, but as soon as I chose car things went downhill. Car was not properly valeted and was told I would have £20 of fuel when I took car away which I did not get. Also called concerning warrenty and have not been called back. Very dissapointed.”
“Sales was good but so far not impressed with after sales still waiting for phone call from sales person in a couple of days and also hand book for the new car that we purchased. Not impressed with collection of car. Why phone us on the day of collection at 14.30 to say the car would be ready for collection at 18.00 and was there until 19.40 not very impressive. Just now feel that your company wanted a sale to make up end of month figures.”
