“David Ivison the salesman was excellent, but receptionist not so good as I asked her to ask Debbie to phone me at my work this didnt happen and phoned me on my mobile after asking her not to. Then the hand over guy Mark didn't know what he was doing, i had just left the garage only to be called and asked to go back to sign a form which I did then it turned out it wasn't me that should have signed it it should have been my husband, all forms were supposed to be filled in but a week later I got an other form through the post.”
“Initial service was good but once the car was bought not very good. Provided some feedback to sales person regarding some scratches I had not noticed before purchasing the car and told message would be passed on but not even had a phone call regarding this. Was also back at dealership with paper work and handed this to the person I had mentioned the scratches to but they did not even mention it whilst I was there or look at the car. Lack of interest now that sale is complete. Was told when I bought the car I would not sell you a damaged car but it appears you have!”
“more than happy with the car in the end but had to wait 2 weeks to get it. Marlou was very helpful and seemed to be the only one trying to keep me up to date with what was happening. all good in the end though... apart from no mats!!”
“Been in for two services and the car purchase and pick up.
Car purchase went ok although I was left sitting for around 40 mins when picking up my new car.
The first service was good with good communication and car was ready at a reasonable time.
The second service was awful, car dropped off first thing but heard nothing until I received video at 2pm and missed call not long after that. Tried returning the call twice times but reception just put me through to a phone that Rang out. Advised car ready at 16:30 (whole day for a service).
After turning up around 16:50 to collect car I was left waiting in cafe area for around 25 minutes, no refreshment was offered. When the service advisor finally turned up I was told there was a software update that I would have to bring my car back in for that could have been done but I never answered her call. When informed that I called back several times I was informed she was busy today but no apology.
Absolutely nothing special about this garage, whilst they are not terrible there is nothing to recommend the place either.”
“I ordered the car in January. I am happy with the service I received from the salesman and the subsequent information received regarding the progress of my order. My car collection was scheduled for 11.00am. on 2 March. It started promptly and was going very well up to the point when I had to wait for the registration confirmation. Documentation and payment was completed by around 12.30pm. It then took a further hour to receive the registration confirmation. I was advised that the delay was because the amount I was claiming for my Vauxhall Rewards was different to the amount when I ordered the car in January and the accountants were querying this. I find this strange as I had paid for the car by 12.30pm. At the time of ordering I had been advised that the amount in my Vauxhall Rewards at the time of collection of the car would be the amount with which I would be credited. I believe two and a half hours for collection of the car was not acceptable despite the numerous offers of coffee. I should add that a bouquet of flowers was delivered for my wife by way of an apology shortly after we arrived home. Had the delivery been completed by 12.30pm I would have been happy with the overall service.”
“The salesman (Paul) didn't build up much rapport, considering I was in during the VIP event. He was helpful in finding a car. During the handover, this is where things went bad. First of all, the car was not MOT'd, however Pual advised that he would arrange this for two weeks time and call to confirm (The MOT was arranged, but I needed to call to confirm myself. Due to this, he offered me free car mats, which did not materialise. The next thing that happened is that the monthly payment that was agreed, was higher. Following my disapproval (and almost walking out on the deal), he managed to sort this. I was given a bottle of prosecco as an apology.
I've had issues with Peter Vardy in the past, but as my wife had a good experience in September, I thought I would give you another try. I feel that the next car I purchase may be with a rival.”
“The sales man, McGregor, was very good with assisting me with all my needs, however as I was required to transfer my plate from my old car to my new one admin personnel said that I had to put this on retention costing £105. Be I g experienced in this process I knew that it could be transferred for £80 and still drive the car away there and then. I thenHassan to phone the dvla to clarify this as admin were adiment that the plate had to go on retention. This costing me money and time that a reputable garage should know this proceedure, I now await my refund of £25 for this, I do hope that all future customers that don't know the proceedure now don't get charged for retention unnecessary. I I'm still not 100% satisfied as the car had the grill/bumper that looked like it wasn't clipped in properly, this I was told was going to be repaired. McGregor was under the impression this was done and I was offshore when my car was delivered to my wife, when I returned this was in a similar condition to when I viewed the car, i have also noticed that the indicators don't flash when I lock the car with the fob (usually the bonnet switch fault), McGregor has apologized for this and is going to get this looked at for me asap,
This all been said sales and after sales has been excellent, just disappointed in admin regarding the cherished transfer due to over charging and additional time it takes to do a retention unnecessary.”
“Hi Ben Brice who sold us the car was great. He knows how to deal with people and takes on our point of view as a customer if only all the staff at this branch could take on his approach it would have been a much better experience. Thanks again to ben.”
“very disappointed with events today,picked car on 3/2/15,viewed it on 12/2/15 and on inspection with one of branch managers we were assured it would be given a complete valet to get rid of dog hairs,paint work on outside of vehicle would be attended to where there were marks,we also noted a difference of 800 miles on the clock as off the 3/2/15.an explanation was given and we were told a platinum care cover to the outside of the car would be done.presented with car today,poor attempt at valet as dog hair still visable,paintwork not addressed,car had to go back to workshop for rush job,so don't believe platinum care cover done.sorry but this is poor customer care in our opinion.will now be in contact with megan linden to give her a complete dossier of events.”
“First impressions was exceptionally good with a warm welcome from the sales team however dealing with my sales assistant I got the Impression he was after a quick sale. As the family have used Peter vardy several times through the motability scheme where Gavin was very considerate and understanding I didn't get the same feeling from my sale.
Test drive was very good, and price match was Met to meet by price range.
The day of signing for my car etc Debbie was very understanding, hopeful and treated me as an individual and not just another sale. explained the full process and payment plans in much greater detail.
Handover day was very disorganised! We had preorganised for me to collect my car at 11.00 however as I arrived priory to this, I was told my reception to sit in the waiting area as my sales rep was on a brief for a forthcoming event. Almost 11.30/11.40 I was then approached to say my car wasn't ready. The valet team hasn't reached my car yet. On collection I then had to drive to a petrol station for Peter vardy to put fuel in the vehicle which again was pre contracted on arrival.
Overall rating of my experience with Peter vardy on this occasion is Average.
Potentially next sale I will be looking elsewhere or a sales rep.
Regards
Craig Comrie”
“Sales guys did well to find me a car once they got the fact I was not shifting in price but the advice given and after sales left a lot to be desired.
Told the car would be delivered in a week, it took two.
Told the car would go through safety check and so many point check. Well it may have but why didn't someone notice the engine warning light on, windscreen wiper or washers didn't work and the boot didn't shut properly. Taken back, repaired and it still doesn't shut properly.
Told car had Bluetooth, it didn't.
Told documents, manuals and spare key would be here in a week. It's been a week and still not here.”
“Staff friendly and helpful.
Only issue i had was day of collection of car i was in the dealership for over 2 hours due to having problems taxing car. Other than that everything was ok”
“Everything was fine during the purchase of the car. The problems started when I came to insure it. On insurance search engine sites my registration number came up with the old model of the car which I had bought. The old model is insurance group 6 compared with the new one which is insurance group 2. I raised this problem with the salesman who was fairly unhelpful and seemed to have no clue as to how to sort things out. I have now contacted the Manager who says he will see the Administrative Department about it on Monday. I don't understand why the salesman was so reluctant to do this, Had it not been for this problem I would have given a higher star rating.”
“This is the second car we have purchased from Peter Vardy. Your staff are excellent; very friendly, not overly 'salesy' and they create a nice atmosphere. As customers we never ever felt under pressure or that we were ever getting a bad deal. I would very very happily come back to Peter Vardy again. I really mean that, there are plenty of car sellers that I wouldn't go back to or recommend to friends.
However, we bought a new car (pre reg, 17 miles on the clock) that was damaged when we came to collect it. A panel inside the car had broken off. Most alarmingly, no one mentioned this to us. On closer inspection there are several dirty hand/fingerprint marks where someone has clearly tried to fix it but then decided to leave it as is. We now have to wait 10 days to have a replacement part delivered into store before we can have the car fixed.
Not only that, but we were told that the car would be valeted before we came to collect it. However there are dirty marks across the steering column, dashboard and windows. It's a shame because I would happily give 5 stars based on service but to collect an expensive new car to find a broken panel and a valet that hasn't been completed correctly is really not good.
Again, the staff have been excellent since we have collected the car. I've received courtesy calls from 3 of your staff to apologise, the new part has been ordered and will be fitted and we've also been promised that the car will be valeted.
My only other criticism is that we have received numerous emails detailing various deals that we were told in store we couldn't receive. The main bug bear is that we asked for 3 years of free servicing as part of our deal (this was because our previous car was riddled with electrical faults and needed to be fixed every 6 months or so - we obviously didn't want a repeat without servicing catered for). We were strongly advised that 3 years was impossible for the dealership to sanction, 2 years was the maximum. Just 2 days after collecting our new car we received and email saying this...
"If you have an existing finance agreement with Peter Vardy we'll upgrade you to a newer, or higher spec car, for the same monthly payment, and in the remotest possibility that we can't, we'll give you 3 years free servicing."
It's particularly galling that we have been customers of Peter Vardy for around 3 years now having bought two cars and haven't been able to secure an offer that you are openly advertising and inviting me to request! We had an existing finance agreement yet were explicitly told that we could not receive a 3 year free servicing package. Why should other customers be eligible for this offer (that YOU sent to me) whilst we aren't?
Again, I want to emphasise that Peter Vardy staff have been absolutely brilliant throughout this process and on them alone I would rate PV 5/5 (we dealt with Amar, Gareth and Jonathan - all 3 are an absolute credit to your organisation). However, as I hope you can understand, there have been numerous reasons why we've been left extremely frustrated and disappointed.”
“Kevin who sold the car was amazing. The guy who did my handover tried his hardest but it took over 2 hours and I had to go back because they hadn't filled in all the paper work, and told me they wouldn't heat up my baby's bottle even tho he was screaming the place down due to the showrooms negligence”
“As a recent customer at your company where I bought a used car I have no problem with the car I purchased but one or two about the way the company works .when I was in doing the deal I lost count of the amount of times I was asked if I wanted a cup of tea was starting to get annoying .on doing the deal there was a scratch on rear bumper that we agreeded would be repaired by the day I picked it up also it was noticed there was no puncture kit in boot which would be there on day of pick up .on to day of pickup arrived at scheduled time to discover salesman not there was away delivering car was then passed over to this young female who didn't know me from Adam or any of my problems but she did her best to solve the problems because the above problems had not been resolved but after the again many cups of tea that I had been offered the deal was done car problems all fixed and happy with my new car so on my over all experience it left me a bit undecided about my future dealings your only saviour could be that I am Vauxhall man as this will be my fifteen Vauxhall but only the second one from your company so might be back Stephen Trail”
“Computing system did not work which caused sales person a great deal of problems and although apologetic did detract from the service. Initial quote was wrong and sales person called back to explain. We had to come back in the follows day which was inconvenient. Although we got a free service as an apology I felt this did not quite go far enough.”
“Gap explained, premium protection not discussed but £250 charge and no paperwork. Emailed a week ago, automated receipt but no response. No wheel key and missing nut in box. Told I would get rubber mats and they are fabric ones,”
“Sales staff not always available to deal with customer enquiries. Love my car but not overly impressed with sales staff. I have also been waiting 3 weeks for a repair to be done.”
