“On picking up my car there were no car mats in it even though I had actually paid for them and I had to then show the salesman the invoice to verify this. When I got home I looked at the dashboard and was shocked to see that the car had actually done 7000 miles more than on my paper work. On the second day of having the car I have discovered a noise coming from the front driver side wheel.
Then to add insult your sales manager tried to say that I knew the car was being driven for the past 2 weeks before I got it but as a good will gesture he offered me £200”
“My purchase was via a JLR Friends and Family arrangement.
I would say that the process was very smooth, the garage was very helpful and patient while I made up my mind and asked plenty of questions.
Graham Cowin, my salesman was wonderful and went out of his way to look after me personally both prior to the sale, upon receipt of my vehicle and after care.
I always felt like a valued customer.”
“Being a customer for over to years with Peter Vardy BMW, Edinburgh, I expected similar standards at Peter Vardy Vauxhall, Edinburgh. After being invited to Peter Vardy sales event, I purchased a BMW from Peter Vardy Vauxhall Edinburgh. But, to my surprise, I received the poorest customer service and worst quality with maintenance work. I can clearly state that the customer service I receive at Western Volkswagen for my other vehicles is 10 times better than Peter Vardy. Very unlikely to return back to Peter Vardy.”
“We bought our second RR Evoque from the Peter vardy dealership at Tullos, aberdeen. Our salesman, Bob Taylor, was extremely helpful, knowledgeable and secured what we felt was a good deal on our new purchase. Overall delighted and will be back again in the future.”
“They were very friendly and tried to get things done quickly. Although I was always allowed to fall through the cracks. They were a day later getting my car registered than planned. Which meant they had to postpone the meeting to sign the financial agreement but made me wait 20 minutes after the agreed meeting time to tell me it wouldn't happen making me late for work. A new meeting time was then agreed which after waiting for the rep for 45 mins I had called the branch twice and her personal mobile 3 times for no answer. Eventually they called back and said they would be there in another 2 hours. From that point they then on time and did everything quickly. I just felt I wasn't a valued customer with always getting pushed back without warning”
“Many thanks for the wonderful service I received when buying both my Corsa and my grandsons Astra, this is the second car I have bought from you and have always been well looked after by the sales team. Both my daughters have mobility cars from Peter Vardy one has a Corsa and the other one has just taken delivery a new Moca, all from the Kirkcaldy branch again the service was first class. Keep up the good work and many thanks on behalf of myself and my family
Regards
Mr R Rafferty”
“Love my car!! Not happy with service nothing explained properly, have already sent a complaint letter to manager from my uncle which was presant with me and myself.”
“We have been loyal customers of Peter Vardy for approximately 7 years, choosing to travel 30 miles from our home in Monifieth to Perth as we have always had a great service...until now. We picked up our car on Saturday 20th February. From day one the parking sensors didn't work, the bonnet strut was broken and there was only 1 key - we were told that the 2nd key would be sent to us but almost 2 weeks later we have still not received it. The car was booked into the garage on the 7th March for the above repairs. However, on Tuesday 23rd February, 3 days after we picked up the car it overheated and we were unable to drive it. My husband was told by a very unhelpful service manager that he would have to arrange to get the car to Perth himself, which he did reluctantly at a cost of £120 to ourselves. We have not been refunded this money as yet. Although we have a courtesy car we are extremely disappointed that 10 days later our car is still in the garage and we have no guarantee of when we will get it back. We are also very disappointed with the customer service, or lack of it. Communication has been extremely poor - on numerous occasions our calls have not been returned costing us unnecessary phone charges.
We cancelled the direct debit for the remaining finance for our previous car when we purchased this car but received a letter from the finance company last week asking us why and saying this could affect our credit score. My husband was furious and explained that we had recently changed cars and were led to believe by the salesman at Peter Vardy that the finance would be sorted out by them. This had obviously not happened. My husband phoned Peter Vardy on Wednesday and was assured that someone from their finance department would call him back. We are still waiting.
All in all a very poor service and we are extremely disappointed. I would certainly appreciate your thoughts on this.
Lindsey le Grice”
“From the moment you walk through the showroom doors you are met with friendly people starting with the receptionist, sales person, finance girl to being served complementary coffee. Overall first class service.”
“I advised the dealer from the begining I knew nothing about cars so put full faith in him that he would tell me if there were any differences from the spec to what I was getting. He told me there was somewhere to plug in an AUX lead which is not true, Also after I had paid for the car in full and went to collect it he unlocked it manually with the key, when I asked why he said the battery needed a minute to load and I could press a button on the key to unlock it once it was full power. This was untrue and the fob was missing, I was provided with two OLD manual car keys which I should of been informed about as I genuinely wouldn't of bought the car without and I will tell anyone who asks of the deceit from someone who knew I had no idea about cars. :-)”
“We had a fantastic experience at the Perth showroom following seeing a television advert.
We travelled from Aviemore to look at buying our Daughter her first car and were not disappointed.
We were greeted immediately, buy not forcefully, by a lovely guy called Marc Myles, who came out to the forecourt to greet us.
Following our brief, Marc showed us available vehicles to suit our needs, and we agreed a purchase quickly, and comfortably.
During the process, Marc dealt with my daughter with the very right level of interest, sincerity, and treated her like the customer.
Following the sale, Marc took our Daughter and suggested that she put the sold sign on her new car - what a fabulous touch!
We found the experience to be extremely positive, informative and Marc's confidence, and genuinely friendly personality, ensured a great first car experience for our daughter.
We were made to feel very comfortable and catered for throughout the entire sale process, with all steps expertly explained.
We returned to the showroom a week later to collect the car and Marc collected us, promptly, from the train station. Again, we where dealt with superbly.
Marc also explained all the added extras, eg warranty cover, service cover etc.
Marc has since called to ensure all is good with the car which, although may be Vardy process, still adds to the customer experience.
We will absolutely be returning to upgrade our family car, and hope that Marc is available on that occasion also!
Thank you for a superb experience - sales, coupled with customer service, delivered just right, not an easy thing to achieve!
Brenda, Tony, and Kennady McGlynn, Aviemore.”
